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“Beautiful grounds and views.Very good food.Pricey” 4 of 5 bubbles
Review of Edgewater

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Edgewater
Ranked #4 of 20 Hotels in Wanaka
Certificate of Excellence
Manorville, New York
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Beautiful grounds and views.Very good food.Pricey”
4 of 5 bubbles Reviewed 16 February 2012

We stayed at this high level resort for two consecutive years.Everything was to our satisfaction.At 300 -350nz dollars per night I hoped for free internet.This was not the case.The service staff was helpful and very friendly.

Room Tip: A must: rooms facing the lake
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank reisman18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 21 February 2012
Many thanks for sharing your experience of staying at Edgewater and I am pleased you enjoyed your stay with us. In response to your feedback we do offer a free internet service at our lobby internet kiosk. Sorry if you were not advised of this at check in. We are currently working with our internet service provider to look at providing an introductory internet service in room.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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656 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 February 2012

Readonably modern, clean and good service (staff are a good blend of tourists / locals). Depending on the room, the view is lake / mountain and is incredible. Winter is awesome and laying on the grass in summer by the lake is equally stunning, good running track along lake from resort too. Close to Wanaka as well. Well worth a look! Food is awesome, always a top chef on board and the food is a reflection of this. I'm a business traveller and they have always made me feel welcome.

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jasfirenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 21 February 2012
Thank you for taking the time to share your experience of staying at Edgewater. We look forward to welcoming you back on your next business trip to Wanaka.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 February 2012

This is a senstational spot to take in the beauty of lake wanaka and the amazing mountain scenery. The restaurant is excellent with a great menu, friendly attentive service and superb views across the lake.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 21 February 2012
Dear Paul,

Many thanks for taking the time to share your experience of staying at Edgewater. I am pleased you had a wonderful stay with us and we look forward to welcoming you back again one day soon.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnham, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 6 February 2012

This is a nice hotel with a good location and very nice suites, I can sympathise with 'bearsfolks' review tho', I was probably at the party this reviewer talks about, and have to say I would have been a bit fed up if I hadn't been at the party.
Food was ok, Bar Staff very nice although did find the reception staff not so great,
If this was my Hotel I would definitely change the facade of the hotel blocks as you drive in, they look like Butlins in the 60's with these HUGE numbers on each block.
Only other downside is the hotel is rather isolated, it is a long walk to a bar/restaurant or shop.

Room Tip: The suites are definitely worth the extra
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank stephenshelford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 10 February 2012
Dear Stephen,

Thanks for taking the time to let us know about your visit to Edgewater. We are pleased you enjoyed your stay with us.

We do have quite large numbers on our accommodation wings which we chose to make it easier for guests to find their way around.

The 15 minute stroll along the lakefront and through the poplars into the heart of Wanaka is enjoyed by our guests and it is only a few minutes drive via road. Edgewater’s lakefront location provides a tranquil, yet accessible haven for our guests (many of whom come from large cities) within easy reach of the boutique town of Wanaka.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lafayette hill, pa, usa
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 5 February 2012

The Edgewater is a beautiful hotel with spacious rooms and a great view of the lake which is within a minute’s walk for a relaxing stroll. Or you can just chill out in your room or just outside and enjoy the tranquility.
That is, you could do so, unless you happen to be there on a day when there is something going on next door, as there was when I stayed there, in which case the windows in your room will be vibrating from the music, and you will hear the pounding base until 1 am. The front desk made it sound like it was a club or a reception site. There apparently isn’t anything that the hotel can do about it, nor, according to them, is there any point to moving you to another room because they claim that the noise is as bad in every room. As the evening progressed, the sound got louder and louder. The noise was so bad that at night we could hear it over the sound of our white noise machine. At 11:45pm, when we complained again, they offered to find us a room at another hotel—something they did not do when we first complained about at 6pm! The manager apologized for “the inconvenience”. In my book, being unable to sleep because of noise is deprivation of a basic necessity that one expects from a hotel; it is not an “inconvenience”
So much for the “long twilight evenings (to) unwind and enjoy the relaxed atmosphere” advertised in one of the hotel brochures.
It could have been a great stay. So, before you book a room there, enquire about the situation next door, unless you want to relive your days at a Club Med. Unless they fix that, you might as well be staying at a backpacker’s motel—nothing wrong with motels, but you know what to expect when you stay at one.
By the way, if you do decide to stay there, I’d suggest that you pick a room without any neighbors above you—the sound insulation seems to be non-existent.
If the Edgewater had any consideration for their guests they would close the hotel down for the day(s) that this sort of event happens, but their basic attitude, based on our experience, is a complete disregard for their guests’ welfare. This was made most clear to us, when we told the duty manager that they were going to get a scathing review on TripAdvisor, he said, and I quote, “Good luck with the review on TripAdvisor”!

Room Tip: Do not take a downstairs room. Stay away from the left side of the hotel.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bearsfolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 7 February 2012
Edgewater is very sorry for the situation during your stay, preventing you from enjoying a restful night at our usually tranquil location.

The music came from the nearby vineyard as they hosted their biennial music festival. Unfortunately a change in the direction of the wind during the evening accentuated the direction of the music, affecting Edgewater more than we would have anticipated (and we believe further afield in Wanaka). The event finished at 12.30am.

As it was a long holiday weekend, Edgewater was fully occupied and we were therefore unable to offer an alternative room for you. However, given the weather and wind conditions it may not have made too much difference in this particular instance.

Again, please accept our apologies.

Best wishes,

Sarah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Edgewater

Property: Edgewater
Address: Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand
Region: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Wanaka
#4 Luxury Hotel in Wanaka
#5 Romantic Hotel in Wanaka
Price range (per night): RM594 - RM1,153
Hotel Class:4.5 star — Edgewater 4.5*
Number of rooms: 65
Official Description (provided by the hotel):
Edgewater lies right at the water’s edge of Lake Wanaka. It is the perfect destination for you to experience all that Central Otago’s seasons have to offer. Our long, hot summers fade slowly into beautiful autumn colours, before the clear mountain air promises snow and crisp winter days. As the snowfalls melt, spring returns with its lush, bright greens. At Edgewater we have genuine local knowledge that complements our inviting accommodation and enticing seasonal menu. We can unlock the very best Wanaka experiences, tailored for you. Edgewater is a four star Qualmark graded property situated on the edge of Lake Wanaka. Come and touch the seasons at Edgewater. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, Agoda and AAE Travel Pte Ltd so you can book your Edgewater reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Edgewater Hotel Wanaka

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