The best of this hotel: 1) the location: the hotel is right in the centre of the town, in front of the lake, near the railway station, near the landing piers and near the congress centre; 2) the extraordinary views to the lake and to the Borromeo's castle ("Rocca di Angera"); they can be fully enjoyed from the front rooms, which are slightly more expensive than the others, but are absolutely worth the small extra; 3) the exceptional customer care: the management and the staff will go beyond any expectation to please you, everybody is welcoming and obliging, and I felt really pampered.
The hotel appears restyled (although the design is questionable). Rooms are reasonably large; my king size bed was perfect; my room had a private balcony with table, chairs and a splendid view to the lake; equipment included the safe (an older model, still operated with a key), coffee-making facility, refrigerator for the convenience of the guests, efficient air-conditioning (it was wintertime and the heating was excellent), small but well furnished bathroom, a TV set with lot of channels (but difficult to operate, due to its dual-use with two different broadcasting systems). Buffet breakfast is normally included in the room rate; it is good and reasonably abundant, but it is definitely tailored to suit the Italian tastes, i.e. with a large choice of sweets (of high-quality indeed) but no hot-foods in the buffet: anyhow they will prepare eggs and similar dishes on demand, at no extra cost. Parking is complimentary (at least it was when I stayed); the hotel has a few places in a minuscule and not easily accessible courtyard, plus some additional places in the street; it is wise to book in advance the parking place. There was no significant noise from the street, and the room was perfectly insulated from the noise in the corridor by a double door; some noise was however coming from the restaurant located on the 5th floor, where a soiree with deafening music was taking place. The staff communicates easily in several languages; I got the impression that they feel comfortable in dealing with the international clientele and that the hotel is popular with the air crews coming from the Milan-Malpensa airport. The hotel web-site has no provisions for making on-line reservation.
The overall comfort of my stay corresponded to what I expect from a good 3-star hotel. The hotel is however classified in the 4-stars category, a classification which may raise excessive expectations in the customer and feed possible disappointments. The rates are commensurate with the 4-stars category; in addition there is a city tax of 3 € per night. All in all, the hotel appears appropriate for business and pleasant for tourism, and I can recommend it.
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