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All reviews awesome hotel king suite great location in town beautiful room every morning bed reception wifi holbox island beach pillows hammocks balcony
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Reviewed 6 September 2018 via mobile

Lovely hotel, well decorated, well located, clean, with an amazing garden! Room is nice, our bathroom was really small but nothing important.
What we dislike was the fact that WiFi did not work at all during or 4 days there. Also the staff is not really welcoming, at the reception or breakfast. You are feeling like you disturbing them... I don’t like the fact that the breakfast is not a buffet because you have to sait to have some coffee or cold milk, and the menu is not clear at all. You paid for the breakfast in the room rate but there are still half of the stuff on the menu that requires an extra fee?
Buffet is more clear and convenient, and the waiters are ok, but nothing else. ALSO, this is unacceptable to put music on a 7h30 am every morning while breakfast is starting (we like it QUIET but also... our room wAs located just on top of the restaurant, so the wake up call with the sound of birds YES but sound of Red Hot Chili Peppers really loud NO. People are here to rest ...
Also they need to clean the pool!

Overall very good stay because the hotel is lovely, confortable and clean. But they need to work on some stuff to become even better !

Stayed: September 2018, travelled as a couple
1  Thank Marou1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElPueblito2015, Director General at Hotel El Pueblito, responded to this reviewResponded 15 September 2018

Dear Marou:

We would like to thank you for the time you took to share your experience. The commitment we have with our guests is a priority and when we receive feedback like this we feel very sorry that our guests have returned home with that impression of our services because it is not the quality that we are used to provide, please accept my most sincere apology.

Of course I will share your comments and suggestions to all the departments involved so that the pertinent improvement actions are taken. We hope you will give us a new opportunity to serve you and see the positive changes we can make.


Regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018 via mobile

Loved our stay here! We were in the heart of tge city and could easily access the beach and restaurants. The room design is very interesting but more useful for a family. Our king size bed extended to form another bed that would have slept a child. Therefore our room was relatively small. We did enjoy tge stay and would return!

Stayed: July 2018, travelled as a couple
1  Thank jdubbOakland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElPueblito2015, Director General at Hotel El Pueblito, responded to this reviewResponded 15 September 2018

Dear JdubbOakland:

We would like to thank you for the time you took to share your experience. The best compliment we can receive is to know that we were of your total pleasure. We hope you can return at a future stay.

Best Regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018 via mobile

Beautiful room, well-priced, and right in town. Get the room that includes breakfast at the Restaurant Parador 33 downstairs. Super worth it. My sister wanted to grab some pants that she saw in their shop downstairs, but it was closed. When one of the employees noticed, they opened it up just so she could look before we left. Great experience.

Stayed: July 2018, travelled with family
1  Thank lindsay b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElPueblito2015, Director General at Hotel El Pueblito, responded to this reviewResponded 15 September 2018

Dear guest,

My warmest thanks for your kind comment, we are very grateful to hear that you had a pleasant experience with us. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again.


Warm Regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018

We just stayed in El Pueblito last week. The front desk personnel were very friendly and efficient in getting our rooms ready and they really took care of all our requests. I apologize since I lost the note where I wrote their names, but all three people that were in the reception were very friendly and helpful. The rooms were clean and cozy. The breakfast was delicius! Special mention to the personnel in the restaurant, who prepared box lunch for us since we were departing very early to one of our tours!
My only complain on this visit is that the pool bar only use cash as payment method, we would have prefer to use credit cards and avoid exchanging currency.
I really recommend the place and I will certainly come back some day!

Stayed: July 2018
Thank ADuran75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElPueblito2015, Director General at Hotel El Pueblito, responded to this reviewResponded 15 September 2018

Dear ADuran:

Thank you very much for your kind and motivating words, I assure you that all the staff that has been mentioned in your comment will be encouraged, at El Pueblito we love to work with enthusiasm and we love creating unforgettable memories for our guests to enjoy. Thank you for allowing us to host you.


Best regards,

General Manager.

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Reviewed 29 June 2018 via mobile

We had the best time in Isla Holbox. We LOVED the rooms, the breakfast was incredible, the location was great and close to everything, and the staff especially, Jezbet, were extremely helpful and accommodating. We’ll 100% be back to this hotel!

Stayed: June 2018, travelled as a couple
Thank gracie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElPueblito2015, Director General at Hotel El Pueblito, responded to this reviewResponded 15 September 2018

Dear gracie:

Thank you very much for taking the time to share your personal opinion about your experience at El Pueblito. We are very pleased with your kind comments for our staff. I will share your opinion to Jazbet.

We would like to thank your kind preference and we hope that you will return to us here in Holbox.

Warm Regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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