If you are reading this review then I'm sure you have read many others and all speak very highly of this resort. I will be no different in my praise of the resort, however I will point out any improvements or shortfalls it had as I'm in the process of completing my brand and customer service research and studies.
Truly it is a wonderful place, Al-Maha desert resort will have you captured from the moment your designated field guide and guest relation coordinator welcome you to the moment they wave you goodbye. It has the personalized service which has won it awards and hearts of the guests that have stayed over the years.
It was my first trip to Dubai with my wife after we just got married and naturally I wanted it to be a special trip, so I didn't tell her where we were staying (makes for a fantastic surprise when you're being driven through the desert and your wife has no clue where you're going or if you've gone mad!). We were warmly greeted by our field guide and coordinator and offered cold drinks (very hot in May.. sweltering in fact), they explained how everything worked, where everything was and gave us the low down of our stay. We were then taken to our suite in a golf buggy and our luggage arrived soon after. We were also given a card and a bottle of bubbly (non-alcoholic as we don't drink) to celebrate our wedding which was a nice touch.
The suite was very nice, a small entrance area which leads to the large bathroom with shower and a large bath, also leading to the bedroom which is very nice, spacious and through the glass doors overlooking the exclusive pool and desert. We stayed for 3 nights and enjoyed each one thoroughly, there are 2 activities that you can do per day ranging from falconry, archery, 4x4 driving to wildlife drives and camel riding. I can recommend getting as many in as possible to get the full taste of the desert and what the resort has to offer.
The stay is full board and the restaurant offers quite a variety of choice, the staff are very friendly and helpful but the restaurant can sometimes get very quiet with couples trying to whisper to each other! The evening meals outside are particularly nice overlooking the desert.
We decided to have a few treatments at the spa, although pricey I highly recommend it, very nice layout, excellent facilities and the treatments were very good, the resort prides itself on hand-picking the very best staff from around the world.. and after I spoke to some of the therapists and where they came from I must admit, they're not far wrong.
The gym facilities are for a better word.. lacking, a small room and not very much equipment, however it will only be used by those die-hard fitness regime guests as you're hardly going to this resort with your program in mind. The steam room and sauna are excellent, I would highly recommend using them even though it was sweltering (40c) I used the facilities in the evening when the desert cools down quite a bit so it worked a treat.
To round off overall I would highly recommend this resort, it is a once in a lifetime trip for most due to the price, my only cons were pretty minor, the bedroom was somewhat dusty with cobwebs in corners, needs to be cleaned a little more. It also can get uncomfortable with the mosquitoes when the door gets opened, also ants and small geckos but nothing too serious.
Upon completion of the trip I had a short meeting with the General Manager, I did tell him I would review the resort so here it is. As neutral as I could make it!
- Official Description (provided by the hotel):
- Exclusive hotel designed to resemble a traditional Bedouin encampment - set within a 25-sq.-kilometer desert conservation reserve. ... more less
- Reservation Options:
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- Also Known As:
- Al Maha Desert Hotel Dubai
- Al Maha Desert Dubai
- Al Maha Desert Resort
- Al Maha Resort