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Reviews (5,659)
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2,637
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183 - 188 of 5,659 reviews
Reviewed 28 May 2018 via mobile

Is fun hotel with cool music ambience all day long, buffet are great with vast choices

Parents can chill out as they have kids room that help look after all our naughty chicko

They don’t provide toothbrush which is odd & no bathtub guys. Go soak in da pool.

Stayed: May 2018, travelled with family
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 1 June 2018

Dear Alex,

Thank you for sharing your review of your recent stay at Hard Rock Hotel Penang.

We are happy to know that your family truly enjoyed the stay and entertainment at the hotel. Pleased to read also that you loved the breakfast selections and quality.

Your observations are true - the Roxity Kids Club offers a great array of activities and games for the children to enjoy, and allow their parents some well-deserved peace and quiet.

In regards to the bathtub, we do have a mix of rooms with and without, so next time you come to stay please request one and we will do our best to allocate you a bath equipped room. As to the bathroom amenities, we do not provide complimentary toothbrushes in the rooms, however they are certainly available upon request and Housekeeping will deliver them.

Thank you for staying with us, and we look forward to another chance to serve you.

Kind Regards,
Michael Smeeton
Executive Assistant Manager

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Reviewed 28 May 2018 via mobile

Was working for a year in this very property before when it was called, the casuarina beach resort. The hotel was totally refurbished and looking good.. the service is subjective, u can't please everyone anyway.

Stayed: February 2018, travelled with family
Thank Shakie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 1 June 2018

Thank you for posting your review, Shakie!

We hope that you enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel offers. The whole hotel is only 9 years old and is constantly being maintained and improved to ensure the Hard Rock Brand standards are being complied with. Hard Rock Hotel Penang went through a full room renovation in 2016 as well as upgrades to the Lobby and Pizzeria restaurant.

Once again, thank you for your review and we look forward to welcoming you to the show again.

Rockin’ Regards,
Michael Smeeton
Executive Assistant Manager

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Reviewed 27 May 2018

Room and breakfast are good. But service quality is not compatible with money paid. All staff should serve from heart. They merely serve based on C&B, but not truly from bottom of their heart. Hard Rock management should seriously look into this.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank weesy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 28 May 2018

Thank you for sharing your feedback, weesy13!

Pleased to hear that you were so satisfied with the hotel facilities and the breakfast served. Our culinary team work hard to ensure the breakfast offerings are as good as they can be.

We are disappointed to read your review, and we hope you'll accept our apology for your experience. I have shared your feedback broadly with the management group so they can continue to monitor their team to ensure they remain as guest focused as possible.

We hope that you will give us another opportunity to turn it around and thank you again for taking time to give us this most important feedback.

Kind Regards,
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018 via mobile

Stayed for a night ans it was a late night checked in. The room is clean and fresh especially swimming pool very spectacular, my kids very enjoy the swimming pool. A male Staff at the swimming pool very friendl they help my kids with simple streching and mineral water.

Stayed: May 2018, travelled with family
Thank Novitavizta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 28 May 2018

Thanks for the 5 stars review, Novitavizta!

We are glad to hear that you and your family had a lovely stay with us and we hope that you were able to enjoy many of the facilities that the hotel offers.

Great to see that your kids had a great time by the pool. Hard Rock Hotel Penang is proud to be a leading family hotel in Malaysia, and hearing of kids having fun is music to our ears.

The team at Hard Rock are dedicated to ensuring that every guest has a rock star experience, and it's fabulous to see that our team went out of their way to ensure your stay was special.

Novitavizta, thank you for taking the time to write such a Rockin' & thorough review, and we’ll definitely can’t wait to welcome you back at Hard Rock Hotel Penang.

Rockin’ Regards,
Michael Smeeton
Executive Assistant Manager

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Reviewed 25 May 2018

My kids very enjoy the swimming time, love it so much. Room is clean, but got 1 cup have very strong smoking smell. Watching movie in the room is good, if can have more light in room will be the best.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lyt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 28 May 2018

Hey lyt2,

Thank you for your detailed and valuable feedback regarding your recent stay at Hard Rock Hotel Penang.

Great to read that your kids have fun with us. Our monster swimming pool is always a hit with children, and make Hard Rock Hotel Penang the ideal family hotel destination.

Your comment on the cigarette smells has been shared with the Housekeeping Manager and she takes such feedback seriously and this is certainly not the standard we require.

The in-room movies that we offer free of charge is quite a unique concept in Malaysia, and always gets great responses from our guests.

Come back for more fun and energy - we'll always have both!

Best Regards,
Michael Smeeton
Executive Assistant Manager

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