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Reviewed 25 October 2019

We stayed at Golden Sands for 5 nights as part of our holiday visiting Kuala Lumpur, Penang, Langkawi and Singapore. The staff are extremely courteous, the room very clean and the food was excellent. The hotel surprised us with a cake for my 50th birthday, a lovely card and swans made from towels and balloons on the bed, what a lovely gesture! Jalita and her staff in the lounge went over and above to give excellent service, in fact all the staff that we interacted with were excellent. Lots of choice for breakfast for all tastes and cultures, we had 'English' style afternoon tea which was delicious and excellent value for money. The pool area was clean and enjoyable, cocktails at happy hour very nice after sunbathing. Would recommend this hotel. Service you would expect from the fabulous Shangri La brand.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank JCJTPJ2011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team_GSH, Manager at Shangri-La Golden Sands, Penang, responded to this reviewResponded 30 October 2019

Dear JCJTPJ2011,

Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.

Best regards,
Suleiman TAR
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019

We have been at this resort for 3days the staff are amazing so helpful and friendly. The pools and gardens are one of the best we have stayed in so clean. Our room is facing the sea which is just out side the resort the beach is very clean and the water warm. I would recommend this resort to everyone and wish to thank all the staff.

Room tip: Get a room facing the sea we are on the 7th floor.
Date of stay: October 2019
    • Value
    • Rooms
    • Service
1  Thank Sue G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team_GSH, Manager at Shangri-La Golden Sands, Penang, responded to this reviewResponded 30 October 2019

Dear Sue G,

Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.

Best regards,
Suleiman TAR
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019 via mobile

The reception they have a young man his name Alex he is a very good man and also the staff and hotel very good for Saudi family also the view it’s very nice also the people it’s very nice I will come back next years also they have halal breakfast thanks goldn sands shangri- LA and thanks Penang very good I land.

Regards..,

Date of stay: October 2019
Trip type: Travelled with family
1  Thank MO5A-20
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team_GSH, Manager at Shangri-La Golden Sands, Penang, responded to this reviewResponded 17 October 2019

Dear MO5A-20,

Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.

Best regards,
Suleiman TAR
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019

Unfortunately, I have to leave poor review and poor rating for this hotel because of the incident that happened to me at the hotel last week. I was refilling my water bottle at water dispenser near the pool area but received a mean comment from the staff who was looking after it. He said that I shouldn't be doing that because other guests needed to have a drink as well implying that I was taking too much water. Wow! For a 4 star hotel, you are saying that one guest taking less than 1 litre of water could diminish others from having a drink of water. You can't even refill that water? It's very unpleasant to see that for a hotel that is so proud of their greenery, they served single use paper cups for guests that will be trash because it is not recyclable. I understand hotels will talk about their environmental initiatives regarding saving on washing bed linens but why couldn't you just serve water in reusable cups? Is that so hard? And to have your staff make such a remark for refiling our water bottle. You may have your environmental initiatives but please educate your staff about being eco-friendly. It's quite simple. Sadly, you have lost me at that.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
3  Thank 255060Shu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team_GSH, Manager at Shangri-La Golden Sands, Penang, responded to this reviewResponded 17 October 2019

Dear 255060Shu,

Thank you for taking the time to review your stay in Golden Sands Resort Penang. We are deeply saddened to receive your negative review. We deeply apologize for any inconvenience that you have went through.

Thank you for sharing this detailed feedback. We have already taken all of your comments and shared it with management team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied.

Rest assured, we will investigate further on the issues mentioned. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.

Best regards,
Suleiman TAR
Director of Communications

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Reviewed 15 October 2019

Had dinner here . The buffee was extremely good, plenty of variety even for vegetarian and gluten free. The staff were very friendly and the service was good.
The buffee with a class of wine was £26 great value.

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank esther913
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team_GSH, Manager at Shangri-La Golden Sands, Penang, responded to this reviewResponded 16 October 2019

Dear esther913,

Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.

Best regards,
Suleiman TAR
Director of Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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