Very cozy family run hotel, short walking distance to the city , restaurants and even gondola (Both sides) although the owner can takes you there. Service with a smile 11 out of 10 . Don't expect fancy place but very very warm and cute which is by far more pleasant to stay. Reach BreakfastMore
Booking.com
Booking.com
Booking.com
We stayed one night as we were visiting family. We were able to check in early, although we did not request it in advance. We had a party of 8 coming for dinner with special diet requirements. The hotel took the necessary steps and we had a wonderful evening. The staff was very friendly. The pool/sauna/hammam is a great advantage.
We had a renovated room with beautiful views on the mountains. We do not eat breakfast, so we could not comment. However we got charged for it. When I noticed it I sent and email and we got reimbursed right away.
So all in all we highly recommend this family-run hotel.
Dear Mr Mrs N
What a pleasure to read this review after your stay with us. It was a real pleasure to welcome you!
We are delighted to read that you had a pleasant stay with us.
We are pleased to hear that our team has taken great care of you. We will not fail to convey your best feelings to our team.
We are also proud to read that you enjoyed discovering the dishes prepared by our chefs!
We hope to have the pleasure of welcoming you again for another memorable stay.
Regards
Karolina Trincaz
We were a group of 9 seniors. I was in a standard room; very large and comfortable. We all appreciated the breakfasts and dinners. These were delicious, fresh and served with a smile. We also used the pool and Spa. By the way, the skibus stops right at the door of the hotel.
cher Monsieur S.
Permettez-nous de vous remercier pour votre commentaire élogieux posté sur TripAdvisor concernant le restaurant et l'hôtel Fleur de Neige.
Nous sommes heureux d’apprendre que tout se soit déroulé selon vos attentes durant votre séjour et que vous avez apprécié notre établissement ainsi que vous ayez été si sensible à la qualité de service de notre personnel tout au long de votre séjour à l’hôtel.
Nous mettons tout notre cœur à fournir un service de niveau à nos clients et sommes enchantés d’avoir répondu à vos attentes. Toute l’équipe, de l’accueil à la cuisine est ravie d’avoir pu participer à vous faire passer un agréable séjour.
Nos chefs Sébastien et Philippe sont enchantés de lire vos compliments sur sa cuisine, qui sont notre plus belle récompense.
Ce serait un plaisir de vous recevoir de nouveaux, dès que possible.
Bien à vous,
Karolina Trincaz
We stayed as a family of 4. It was superb. The room was clean and comfortable. The pool hot tub sauna and steam were a real treat and all 4 of us used them every night. My son and I ate coeliacs and the restaurant staff went out of their way to provide delicious gluten free food and plenty of gluten free bread. Dinner every night was a treat and the eye menu was varied and delicious. Ask my 10 yr old about the desserts they were outstanding! We want to come back as soon as we can! We recommend it as a family friendly fabulous value hotel. Thank you so much everyone at the fleur de neige chatel!
Dear Mrs, Sir Rapp
Many thanks for your review of the hotel.
We're delighted that you had such a great family holiday with us.
Our chefs Sébastien & Philippe are so glad that you enjoyed yours meals!
I am glad that the level of service, spa area, room & location have reached your expectations.
The team have been doing a good job and we're so pleased that you enjoyed your time both in and out of the Fleur de Neige Hotel.
It's great that you enjoyed your time in Châtel. We hope that we'll be welcoming you back again!
Best regards
Karolina Trincaz
I chose this hotel for its location and facilities. I am a single mother of 7 year old twins so travelling alone on a much needed vacation I required accommodation which was central, had a pool/garden, spacious room for 3 and good breakfast (we love hotel breakfasts!). HDN met all of the above. We stayed in the unrenovated room (budget restrictions) but the room had plenty of space and a balcony with the perfect veiws - so no complaints. The breakfast was superb, high quality and plenty of choice. It was walking distance from the center so we were able to avoid using the car.
However I was disappointed by the approach of the management when I had to cut short my stay by 2 nights due to unexpected COVID requirements in my country of residence. I informed the management 4 days before our departure and was told it was not a problem. However on check out they charged me for the two nights I was not staying. The T&Cs were printed out and I was basically told "tough luck". What upset me is they did not inform me when I requested an early check out as this may have changed my decision. I sent an email afterwards which was not even acknowledged. Disappointing given the general positive experience we had. I plan to return to Chatel in December but will now look at alternative accommodation.
Dear Mrs Katy
Thank you for letting us know how you feel about your recent stay with us.
Thank you for your mail, I sended you ansver 6 days after your message.
We are delighted to read that your holidays met your expectations. Nothing is more important to us than providing quality to all of our customers.
We understand your situation and we wish you happiness and a lot of health for you and your adorable twins.
We are sorry that your check-out experience did not meet your expectations.
All our clients are subject to the same conditions of reservations, cancellations and modifications of stay.
The conditions of sale are available on our website and sent with your reservation.
We didn't know that you didn't take knowledge.
Unfortunately we couldn't make a commercial gesture concerning 2 canceled nights in our establishment.
It was the low season and the weekend.
Unfortunately, I didn't manage to re-let your room, despite your cancellation on D-4.
It seems to me that the cancellation conditions are applied in most of the establishments in full mode.
We have taken note of your impression and we will not fail to take your remarks into consideration, but despite all this does not remain a disappointment.
We hope you will give us the opportunity to welcome you during your next stay in Châtel.
I will be happy to offer you a special price.
Renewing my sincere regrets and looking forward to welcoming you again, please accept, Dear Madam, the expression of my best feelings.
Cordially
Karolina Trincaz
Very happy I chose this hotel, the location is excellent close to the centre, most of the rooms have been recently renovated and were very welcoming and spotlessly clean. The outdoor pool is great and warm, and located in the gardens of the property with fantastic views over the valley and a great sun trap to relax on a sun lounger reading a book. The spa with jacuzzi, sauna and an exercise bike available were great and easy to access from the pool (hammam not currently operational). Spectacular terrace to enjoy the views and a drink (quite pricey), welcoming bar area and large restaurant complete this great hotel. Would skip the restaurant which I found too expensive for what was offered but otherwise an excellent stay.
Dear Guest,
We thank you for sharing your feelings about your visit to Fleur de Neige. We could not have been happier to read your posting on TripAdvisor.
Needless to say we were thrilled that your whole guest experience was "fab".
Glad to see that you found the room comfortable, clean and that you seemed to completely enjoy all hotel facilities. Thank you for also commenting our terrace and great view.
What is most important to us is that your guest experience was beyond expectations.
Hope you can return soon!
Best regards,
Karolina Trincaz
