We arrived at Achousa around 12am on a Saturday night, greeted by a young man who sorted our room out, we was changed rooms 3x due to the first room being straight above the bar (non drinkers) and the second room was a double bed with two single mattresses (not what we paid for), the third room was finally ok. When checking in my partner tripled checked we had the room until late Saturday evening the following week as we wasn't getting picked up until 9pm to fly home, the young man confirmed 3x we was down for the room until Sunday. On the day we was leaving the lady manager let herself into our room without knocking (whilst we was in bed) demanding we leave the room immediately as check in was due, my partner made clear we had checked this when we first come and we was told we had the room until we needed to leave at 9pm. The lady then offered us to pay 20euros to keep the room until 8pm. Fair enough so he went down to pay the extra cash, as he went to reception the lady's husband was very rude demanding we left the room immediately or he would call the police. We then had to leave our room at 12pm sitting to wait for our transfers at 9pm. I was told to shower at the pool and when asked for a towel was refused, we had to get ready for a flight in the toilets with freezing cold water and no towels. Disgusting customer service as soon as our money stopped they was no longer interested.
The rooms aren't exactly same as pictures shown they are very outdated, the beds are rock hard and it's one pillow per person (asked for extra and got told no). The cleaner picked and choose when she would come sometimes early in the morning sometimes not atal, in 4 days our sink area was not cleaned once, neither were our floors swept or moped.
Only good thing about the hotel is the pool area is nice place to spend the day also offering lovely food with very nice staff (ruler lovely girl).
- Official Description (provided by the hotel):
- The Achousa is set among attractive gardens on the outskirts of Faliraki, within easy reach of the resort center and nightlife with a lovely pool and ample sun terrace. A selection of bars, restaurants and shops is available just 10 minutes walk from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Achousa Hotel Faliraki, Rhodes, Greece