We had booked a self catering holiday at The Eden apartments with Travel Republic and on arrival we were told by the receptionist that unfortunately our booking had been passed onto another company and we had would be staying in Eden Annex also known as Las Buganvllas. The receptionist was very sorry about it as we have stayed at Eden apartments many times but we said we were OK with it as we had also stayed in Las Buganvillas many times, the last time being about 8 years ago.
We arrived about 9.30pm to the Buganvillas and we were in an upstairs room with a lovely big balcony that catches the sun all day. We walked in the apartment and it was exactly as we had left them 8 years ago so as you can imagine.....very dated. The bed settee and tables have very badly chipped paintwork and on closer inspection we noticed the bed settee had very badly stained covers on it and it was also broken.....it was propped up with a brick! Curtains were hanging down in every room. We started to unpack, plenty of hanging space in the mirrored sliding door wardrobes but not many hangers but I always take extra myself. A bedside cabinet with two drawers at the side of each bed, great! My husband opened his drawer to find a cockroach in it, he then looked in the one below and was also one in there. He didn't bother using the drawers!
Lovely comfy beds. Bedding was changed once during our two week stay.
The bathroom has a shower cubicle which most days when showering water leaked onto the floor and the hot water doesn't last very long so don't hang about in the shower. Towels were changed every other day during our stay and the apartment cleaned every other day.
No kettle or microwave and not much cupboard space for food when self catering.
The next morning I went to the reception at Buganvillas to ask for a kettle and the friendly receptionist gave me the last one which to be fair was only fit for the bin and she did seem embarrassed about it. I also reported the cockroaches in the bedside cabinet and she said she would have the room fumigated which she did. The settee was also fixed but that should have been done before we entered the room. Also the batteries had gone in the safe so the receptionist also had to get someone out to sort that.
We were passing the Eden reception and the receptionist there asked how we were getting on. We told what had been happening and within 5 minutes a brand new kettle was delivered to our room. Also someone who looked rather important came and looked at our propped up settee.
A few days into our holiday I was closing the balcony window and and part of the metal window frame fell off nearly hitting me on the head. I went to reception to report it but it had already been reported by the pool bar owner. I think everyone heard it by the pool as it dropped with a right clang onto the tiled floor.
The complex has a pool bar which plays a good range of music, not too loud either. The only loudness comes from the pool bar owners, especially Myra who does seem to like the sound of her own voice. We didn't use the bar as it does seem to be very clicky.
The first week we did struggle for sunloungers. A lot of people put their towels on them and would then disappear till late afternoon. The second week was much better.
TV and Wi Fi has to be paid for but we didn't bother so not sure on the price. Plenty of bars and restaurants across the road in the Europa Centre have free Wi Fi.
The Buganvillas has a good sized pool area with well kept grounds. The apartments themselves are a decent size. Its just such a shame they have had no money spent on them.....all they need are a bit of TLC!
We feel we were ripped off and no way are these apartments worth what we paid for them.
- Also Known As:
- Las Buganvillas Apartments Hotel Puerto Rico
- Las Buganvillas Apartments Puerto Rico, Gran Canaria