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“The ideal location”
Review of Morasol Suites

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Morasol Suites
Ranked #6 of 67 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
Reviewed 22 October 2017

We booked the hotel independently and requested various things based on previous reviews on trip advisor . The hotel replied to all our enquiries very promptly and on arrival gave us a lovely welcome , including a bottle of wine in our room .
Our special requests re the room and view were all absolutely perfect . We stayed in a one bed apartment on the forth floor .
The pool area at the hotel was spotlessly clean and with the added benefit of beach towels in our room was very comfortable .
We did not eat breakfast at the hotel as we were on a diving holiday and started early each day , but we did enjoy the Friday BBQ .
The staff at the hotel were very friendly and helpful and our rooms were cleaned daily .
Internet was free through the hotel and a very good reception . We would stay at this hotel again without hesitation and recommend it highly .

Room Tip: We asked for the forth floor overlooking the marina . Beautiful
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Stayed: October 2017, travelled as a couple
1  Thank Dianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 25 October 2017

Dear Dianne C,

Thank you for your great review of your stay with us at Morasol Suites!
The best price we can get is to know you had a memorable and enjoyed stay!!

Very very welcome back - we will be more than glad to recieve you at Morasol again!

Best regards,

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30 - 34 of 869 reviews

Reviewed 20 October 2017 via mobile

We stayed as a family and enjoyed every minute!! We had two studio rooms very spacious,clean and plenty of room!! Clean fresh towels every day and cleaned through!! Spotless!! Hotel is Short distance walk from the beach, shops and restaurants!! Pool area very clean!! Happy hour 4-5 everyday!! We spent most of our time on the beach but when we returned we were always greeted with a smile very friendly staff who are always on hand to help!! The Morasol Suites is ideal for anyone who wants to be on the flat and not up a hill!! Some restaurants are up a slight incline but the beach and other attractions are not to far away!! We will definitely return!! Great Holiday !!

Stayed: October 2017, travelled with family
1  Thank Mandy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 21 October 2017

Dear Mandy N,

Thank you for your kind words about Morasol Suites. Our staff does a great work to try to get a top score for such a high responsibility as it is to make your holidays splendid!!

Hoping to have you back soon at Morasol Suites,

Regards from all the team!

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Reviewed 18 October 2017

After reviewing this hotel for many months and paying the guts of €1700 for our holiday i cannot believe this hotel has 4 1/2 stars on tripadvisor. I would'nt class it as a 2* apartment. After booking through a travel agent i contacted the hotel several times in the lead up to our holiday to make sure everything was perfect when we arrived. I booked a Junior Suite with a view of the marina. Anyway checked into hotel after a long flight, once again i said to the girl on check in to make sure it was the room i booked. She told me we were in the nicest room in the hotel. I thought great. Headed up to the room to settle in and unpack. What can i say ABSOLUTE DIVE!!!!!!!!!!!! The room was filthy. There was pubic hair in the bat tub, the tiles in the bathroom were covered in mould, the fridge had hair and dirt in it, the coffee maker stank. The bed had hair in it and a big rip in the sheet. The skirting boards were thick with dirt, not just dust but thick lumps of possibly months of build up of dirt. The tiles out to the balcony were all cracked. Straight back to reception to a young lady who told me we were in the best room once again. I left it untill the next morning to go down to speak to the manager. I showed him all the photos, explained the situation to be told AGAIN we were in the best room, i thought are you joking '' this is what you class as 4* standards'' he shrugged his shoulders at me and basically said you can move hotels if not happy. Straight away i got onto the travel agents explained my situation they contacted the hotel and said we could view another room. Went back to reception to view the room. This time met with a lady manager, she told us we could'nt look at the room for another 2 hours, and that we would be downgrading if we moved. If we were to downgrade i cant imagine what the room looked like. After arguging with her for several minutes and getting no where, contacted my travel agent again who happily moved us. Your hotel and staff are disgusting. Do not stay here. You would get a 2* apartment with better standards. Shame on you Morasol and Management. You should be ashamed of yourselves, people paying hard earned money to stay in this dump. STAY WELL CLEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 21 October 2017

Dear Anne W,

We feel really sad about your bad and unfair review. There is not much more we can answer, as we tried our best to offer you a great holiday, but all efforts to try were devastated.

You got one of the favorite guest rooms, 414, great location, great views, great maid..

We would have loved that you would have given us the opportunity to make your holidays great, but it seems to us you never even gave us the chance from the moment you stepped in.

Regards,

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Reviewed 18 October 2017 via mobile

Excellent hotel!! Could not fault it at all! Will definitely go back! Friendly staff, cleanliness perfect, good location, brilliant!! Never tried the food but smelled delicious! So close too many great restaurants and bars, beach only five minute walk, beautiful!!!

Stayed: October 2017, travelled with family
1  Thank Carole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 18 October 2017

Thank you Carole T,

We can read your through lines how glad you are about your stay at Morasol Suites, and that makes US VERY HAPPY!!

We really look forward to host you soon again at Morasol, our intention is always TOP holidays!

Best regards from all the team!

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Reviewed 17 October 2017

hotel was very good could not fault it swimming pool excellent the owners were very helpful will definitely go back I recommend it sunbeds a plenty.went with jet 2 there very good/rooms cleaned every day close to pueto rico all within walking distance.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ernietheking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 18 October 2017

Dear Ernietheking,

We are very glad to read your excellent rewove and are glad aswell to know you enjoyed our swimming pool! It is really big and offers space enough to swim around!

We hope to welcome you back soon!

Warm Regards,

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Additional Information about Morasol Suites

Address: Calle Juan Diaz Rodriguez 12, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto Rico
#5 Luxury Hotel in Puerto Rico
#5 Green Hotel in Puerto Rico
Price Range: RM 460 - RM 1,126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Morasol Suites 4*
Number of rooms: 88
Official Description (provided by the hotel):
This elegant and quiet hotel is located in the Marina, the most privileged area of Puerto Rico. The stunning views of the bay , the panoramic Solarium , the modern and spacious apartments and cozy studios ( both equipped with Satellite TV ) , the gourmet restaurant , and the friendliness and professionalism of the staff, make the HOTEL MORASOL SUITES **** a resting place for comfortable visits to Gran Canaria. The complex has a 24 -hour reception,a swimming pool and a total of 88 rooms, with living room, bathroom, hairdryer, telephone, satellite or cable, kitchenette, fridge and air conditioning, safe and wifi prior payment. The resort also features a cafe, bar, TV room, Jacuzzi and a la carte restaurant with non-smoking area. The MORASOL SUITES HOTEL restaurant serves typical Canarian, Spanish and international cuisine. With its friendly service and elegant setting, this hotel is an ideal base from which to explore Puerto Rico. PLEASE NOTE: Guests needing disability access will need to book 1 Bedroom Apartments, not Studio Apartments. ... more   less 
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Also Known As:
Morasol Hotel Puerto Rico
Morasol Suites Puerto Rico, Gran Canaria

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