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Reviews (934)
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All reviewsroof terracehalf board menuself cateringpool areathird floorgran canariaoverlooking the marinajunior suitecleaned every dayone bedroom apartmenttaj palaceexcellent hotelreception staffair concommercial centrebed and breakfasthotel restaurant
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Reviewed 20 October 2017 via mobile

We stayed as a family and enjoyed every minute!! We had two studio rooms very spacious,clean and plenty of room!! Clean fresh towels every day and cleaned through!! Spotless!! Hotel is Short distance walk from the beach, shops and restaurants!! Pool area very clean!! Happy hour 4-5 everyday!! We spent most of our time on the beach but when we returned we were always greeted with a smile very friendly staff who are always on hand to help!! The Morasol Suites is ideal for anyone who wants to be on the flat and not up a hill!! Some restaurants are up a slight incline but the beach and other attractions are not to far away!! We will definitely return!! Great Holiday !!

Stayed: October 2017, travelled with family
1  Thank Mandy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 21 October 2017

Dear Mandy N,

Thank you for your kind words about Morasol Suites. Our staff does a great work to try to get a top score for such a high responsibility as it is to make your holidays splendid!!

Hoping to have you back soon at Morasol Suites,

Regards from all the team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

After reviewing this hotel for many months and paying the guts of €1700 for our holiday i cannot believe this hotel has 4 1/2 stars on tripadvisor. I would'nt class it as a 2* apartment. After booking through a travel agent i contacted the hotel several times in the lead up to our holiday to make sure everything was perfect when we arrived. I booked a Junior Suite with a view of the marina. Anyway checked into hotel after a long flight, once again i said to the girl on check in to make sure it was the room i booked. She told me we were in the nicest room in the hotel. I thought great. Headed up to the room to settle in and unpack. What can i say ABSOLUTE DIVE!!!!!!!!!!!! The room was filthy. There was pubic hair in the bat tub, the tiles in the bathroom were covered in mould, the fridge had hair and dirt in it, the coffee maker stank. The bed had hair in it and a big rip in the sheet. The skirting boards were thick with dirt, not just dust but thick lumps of possibly months of build up of dirt. The tiles out to the balcony were all cracked. Straight back to reception to a young lady who told me we were in the best room once again. I left it untill the next morning to go down to speak to the manager. I showed him all the photos, explained the situation to be told AGAIN we were in the best room, i thought are you joking '' this is what you class as 4* standards'' he shrugged his shoulders at me and basically said you can move hotels if not happy. Straight away i got onto the travel agents explained my situation they contacted the hotel and said we could view another room. Went back to reception to view the room. This time met with a lady manager, she told us we could'nt look at the room for another 2 hours, and that we would be downgrading if we moved. If we were to downgrade i cant imagine what the room looked like. After arguging with her for several minutes and getting no where, contacted my travel agent again who happily moved us. Your hotel and staff are disgusting. Do not stay here. You would get a 2* apartment with better standards. Shame on you Morasol and Management. You should be ashamed of yourselves, people paying hard earned money to stay in this dump. STAY WELL CLEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
8  Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 21 October 2017

Dear Anne W,

We feel really sad about your bad and unfair review. There is not much more we can answer, as we tried our best to offer you a great holiday, but all efforts to try were devastated.

You got one of the favorite guest rooms, 414, great location, great views, great maid..

We would have loved that you would have given us the opportunity to make your holidays great, but it seems to us you never even gave us the chance from the moment you stepped in.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Excellent hotel!! Could not fault it at all! Will definitely go back! Friendly staff, cleanliness perfect, good location, brilliant!! Never tried the food but smelled delicious! So close too many great restaurants and bars, beach only five minute walk, beautiful!!!

Stayed: October 2017, travelled with family
1  Thank Carole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 18 October 2017

Thank you Carole T,

We can read your through lines how glad you are about your stay at Morasol Suites, and that makes US VERY HAPPY!!

We really look forward to host you soon again at Morasol, our intention is always TOP holidays!

Best regards from all the team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

hotel was very good could not fault it swimming pool excellent the owners were very helpful will definitely go back I recommend it sunbeds a plenty.went with jet 2 there very good/rooms cleaned every day close to pueto rico all within walking distance.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ernietheking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 18 October 2017

Dear Ernietheking,

We are very glad to read your excellent rewove and are glad aswell to know you enjoyed our swimming pool! It is really big and offers space enough to swim around!

We hope to welcome you back soon!

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

recently back from another visit to morasol suites gran canaria.as usual made to feel welcome by the very friendly reception staff.the hotel is cleanest I have been in,towels and bed linen changed often.pool area has a relaxed atmosphere and being in a flat area of gran canaria makes life easier .

Room Tip: ask for marina or pool view
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank jim w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 18 October 2017

Dear Jim W,

Thank you for spending another relaxing stay at Morasol Suites!

We hope to have you back at our hotel soon!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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