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“Beautiful”
Review of Morasol Suites

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Morasol Suites
Ranked #5 of 67 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 November 2017

This was our 3rd stay at Morasol suites and it was beautiful, the place has a view to die for, it is so clean and staff are fantastic always have a smile for you.we were on 3rd floor this time and it was beautiful sat on the balconey looking over the marina we could not ask for more.we can't wait to return to this beautiful hotel next year.keep up your good work Morasol staff as you are all brilliant and thank you for making our holiday.if you hire a car the hotel has it's own private parking at back of hotel, it is nice to haveva car then you can tour this beautiful island.

Room Tip: I think any floor would give excellent view
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  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank boroughs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director de Relaciones Públicas at Morasol Suites, responded to this reviewResponded 1 December 2017

Dear boroughs,

You are always welcome! :) Thank you for a “beautiful” review! Your words encourages us to keep improving every day!

Looking forward to host you again soon and give you the warmest welcome.

Kindest regards,

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11 - 15 of 854 reviews

Reviewed 20 November 2017 via mobile

I was amazed (appalled) at Scott R review. I stayed at this hotel in June 2 weeks half board. The location, room, staff, maid service, pool, Jacuzzi and in particular the food were excellent. Good luck with your search for PERFECTION!!??

Stayed: June 2017, travelled as a couple
2  Thank Rosemary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director de Relaciones Públicas at Morasol Suites, responded to this reviewResponded 23 November 2017

Dear Rosemary C,

Thank you for highlighting all the aspects you like from our Hotel!! And for communicating during your stay that one of the "on-buttons" of the Jacuzzi was not working ;) -

We will love to host you again soon and give you a warm welcome!!

Best regards,

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Reviewed 18 November 2017 via mobile

hotel looked great on line, but I guess pretty pictures deceive. You will see the maintenance guys every day with pots of putty trying to fix all the little faults, seems a never ending task. Smelly drains in the toilet, dirty smelly sofa, and years of dust on the light fittings which with the rest of the tired rooms have been there since the 1970's

The food OMG apparently it's outside catering, a word of advice if you are trying to pass yourself off as 4 star at least get some comparable kitchen staff. We have never eaten so poorly in our lives by the second week eating in the hotel became a chore , thank god we ate out towards the end, great meals just up the road.

Seriously give this place a miss if you want to eat. Avoid the disappointment, find somewhere else TERRIBLE!!!!'

Stayed: August 2017, travelled as a couple
7  Thank scott r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director de Relaciones Públicas at Morasol Suites, responded to this reviewResponded 23 November 2017

Dear Scott,

We always accept all the opinions in order to improve our service and we understand we are not everyones liking, but your comments surprises us really much. We always check our guest satisfaction during their holidays to solve everything at the moment, in our registers we cannot find a bad comment from you…neither suggestions…

We were very happy knowing that you had chosen us to celebrate your 25 wedding anniversary in our Hotel and we thought you enjoyed the courtesy we left in your room upon arrival for this occasion.

It is a pity that you didn´t tell us these issues during your holidays, as we are sufficiently prepared for solving all of them at the moment for sure!

Thank you for the time you have taken to write your opinion on Tripadvisor and for giving us the opportunity to learn more.

Kind regards,


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Reviewed 8 November 2017

Always stay at the Morasol Suites when in Puerto Rico have stayed there for the past 9 years would not think of staying anywhere else. Have not stayed there for the past 18 months due to illness. We were welcomed so warmly and everyone seemed genuinely pleased to see us. The apartments are kept spotless by the excellent maid service. Towels changed every day and bed linen every few days. Everyone is so friendly and nothing is too much trouble. The whole complex is maintained to a very high standard. We always go self catering so can not comment on the food, there are numerous very good restaurants nearby. A special thanks to Elena, Cristina, David and Stefan we are very much part of the Morasol family. See you all in March. Thank you again for everything.

Room Tip: The higher rooms have a better view of the marina
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank jacqueline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director de Relaciones Públicas at Morasol Suites, responded to this reviewResponded 10 November 2017

Dear Jacqueline s,

THANK YOU SO MUCH for this wonderful review and for continue trusting in us during all this years!!

It is a real honour have you in our family and it was great host you again in Morasol Suites and see you well recovered :)

We are looking forward to seeing you again in March and to give you a very big cuddle!!

All our best,

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Reviewed 26 October 2017

We stayed here in March for two weeks and returned on October 17th for another 11 night stay. This is an excellent find, and it retains its excellence, both in the location and finish of the accommodation and the excellence of its staff who are friendly and efficient. Rafael on Reception certainly knows his job.
The standard of cleanliness is great, with daily room cleaning. The one bedroom apartment we have is on the top floor and has a fabulous view across the Marina.
Highly recommended !

Room Tip: Upper level apartments.
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  • Stayed: October 2017, travelled as a couple
    • Service
Thank BlodwenLancz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morasol H, Director Comercial at Morasol Suites, responded to this reviewResponded 28 October 2017

Dear Blown Lancz,

Thank you for your review! WOW is the expression we feel when reading it! We are truly happy and proud that you have enjoyed once more your holidays with us at Morasol Suites!

Now you have become a Morasol family member! :-)

Best regards from all of us!

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Additional Information about Morasol Suites

Address: Calle Juan Diaz Rodriguez 12, 35130 Puerto Rico, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Puerto Rico
#4 Luxury Hotel in Puerto Rico
#5 Green Hotel in Puerto Rico
Price Range: RM457 - RM1,073 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Morasol Suites 4*
Number of rooms: 88
Official Description (provided by the hotel):
This elegant and quiet hotel is located in the Marina, the most privileged area of Puerto Rico. The stunning views of the bay , the panoramic Solarium , the modern and spacious apartments and cozy studios ( both equipped with Satellite TV ) , the gourmet restaurant , and the friendliness and professionalism of the staff, make the HOTEL MORASOL SUITES **** a resting place for comfortable visits to Gran Canaria. The complex has a 24 -hour reception,a swimming pool and a total of 88 rooms, with living room, bathroom, hairdryer, telephone, satellite or cable, kitchenette, fridge and air conditioning, safe and wifi prior payment. The resort also features a cafe, bar, TV room, Jacuzzi and a la carte restaurant with non-smoking area. The MORASOL SUITES HOTEL restaurant serves typical Canarian, Spanish and international cuisine. With its friendly service and elegant setting, this hotel is an ideal base from which to explore Puerto Rico. PLEASE NOTE: Guests needing disability access will need to book 1 Bedroom Apartments, not Studio Apartments. ... more   less 
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Also Known As:
Morasol Hotel Puerto Rico
Morasol Suites Puerto Rico, Gran Canaria

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