Booked this as a birthday present from my children, on arrival waited half hour for reception to appear despite ringing bell several times they only came when phone rang.
The hotel was deserted but we checked in and had to ask for the champagne, which we was told we was early (2.20pm) but they bought it up, no problem! Never received our water though.
Went out and had a lovely evening in lo pagan
Bed was very hard and pillow like sleeping on a brick, however the room it’s self was very nice but very hot, we tried to use the aircon to cook
It down but it wouldn’t work at all just blasted out hot air. The bonus of the jacuzzi bath was lovely and an amazing shower!
Breakfast was ok? The orange juice tasted weird and wasn’t orange juice colour? But choice of cold meats, cheese, fruits, yoghurt, breads plus hash browns bacon eggs etc but it’s had been there a while under lights, We was the only ones in the restaurant and whilst the food was ok it was like warm, we went at 8.30 so not sure what it would be like for people after.
The hotel offer a late check out for €19 which I requested and was refused despite as I said earlier there not being anyone in the hotel, we saw one other couple the whole time we was there! Baring in mind it’s the beginning of January so out of season so don’t know why they couldn’t do this. Yet I could of booked another night?
We only live one hour from hotel and love a break away so it’s a shame as I thought the place itself was very beautiful, maybe you could work on your staff and a few other points.