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Danilo V
Astoria, New York

Danilo Venturini

Review of Serrambi Resort
4.0 of 5 bubblesReviewed 31 Dec 2021via mobile
The highlight is the waitress service. Kelly, Eva, Chirla, Mirosmar,they are the best. Lua is the best with the kids.
The outdoor area is beautiful. I was expecting much more for the bedroom quality. Mostly for the price we have paid. Kelly is a plus.
Date of stay: December 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia de Atendimento, Proprietário at Serrambi Resort, responded to this review
Responded 3 Jan 2022
Todos que fazemos a família Serrambi Resort desejamos agradecer pelos elogios e dizer que realmente colocamos muito amor em cada um dos nossos serviços. Seus elogios foram repassados para todos e o que precisar estamos à disposição.
Cordialmente,

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,160)
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Traveller rating
1,868
954
249
67
22
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Traveller rating
1,868
954
249
67
22
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10 - 15 of 3,160 reviews
Reviewed 24 October 2021 via mobile

The resort is nested in a amazing part of Pernambuco, around one hour from the closest airport (Recife) the resort has a Hacienda ambiance.

Surrounded by beaches one must do is, in the morning during low tide, visit the natural pool in the coral reefs to swim with different fishes ( lots of colors and shapes).

After visiting the reef is time for a nice caipirinha ( traditional Brazilian drink made with cachaça spirit and lime) by the pool.

The hotel is family focused but entertainment staff helps parents providing activities for kids allowing parents to relax and enjoy, a massage in the tent in front of the ocean is a great choice.

Covid protocols were in place but without harassing guests.

Pros
- Natural beauties.
- recreation staff
- amazing sunset

Cons
- Gift shop didn’t have kids toys like bucket or water launcher.

- Food and Beverage a bit overpriced (value for money point of view)

- Checkout happens at 12:00 and flights to São Paulo at 18:00 we requested late checkout which was denied, even though we would pay

Overall I rate my experience 4 out of 5 and recommend staying in this resort.

Room tip: Avoid peak season
Date of stay: October 2021
Trip type: Travelled with family
Thank Rafa_Penna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia de Atendimento, Proprietário at Serrambi Resort, responded to this reviewResponded 2 November 2021
Google Translation

Rafa_Penna
Desejamos agradecer pelo seu feedback, pois é através dele que podemos seguir em melhorar. Suas observações foram repassadas para nossa Gerência Geral, e o que precisarem estamos à disposição.
Cordialmente
Família Serrambi Resort

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Reviewed 8 September 2021 via mobile

The hotel was great! It has great services the food is amazing and the location is beautiful. The staff is always willing to help you and it’s a great place for families. They have recreation for the kids, the areas and rooms are well organized and you have have all the privacy you need. In front of the hotel in the morning there natural pools in the ocean and the pool is great too.

Room tip: Enjoy the beach in the morning and pool in the end of the afternoon.
Date of stay: September 2021
Trip type: Travelled as a couple
Thank 604israeltg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia de Atendimento, Proprietário at Serrambi Resort, responded to this reviewResponded 9 September 2021
Google Translation

604israeltg,
Todos que fazemos a Família Serrambi Resort, desejamos agradecer pelos seus depoimentos,que reiteram que estamos no caminho correto. O que precisarem estamos à disposição.
Cordialmente,
Família Serrambi Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2021 via mobile

I have been planning a big event with serrambi resort. Everything seemed nice until they decided to double the price out of the blue and after leaving many of our calls unanswered. We already had invited family and guest sand we had to cancel everything with everyone.

I was so disappointed at the entire process and couldn't believe they would change without notice!

Of course this is very unprofessional and I would advise anyone to look elsewhere. I wasted so much of my time for nothing and all of my friends/ family/ guests also were deeply affected by it!

Room tip: Please avoid this resort!
Date of stay: February 2021
Trip type: Travelled with family
3  Thank Cristina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia de Atendimento, Proprietário at Serrambi Resort, responded to this reviewResponded 18 September 2021
Google Translation

Desejamos agradecer pelo seu feedback e que todas as suas observações foram passadas com nossa Gerência Geral e conversada com os sectores envolvidos. O que precisarem estamos à disposição.
Cordialmente
Família Serrambi Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2021 via mobile

Very nice staff, good and flexible service.
The infrastructure is though not too nice - rather elderly buildings with antique infrastructure...
The dining room is very dark and there is not so much to do after hours - just the bar at the pool with some rather lame animation... one night a live music was playing that was nice.

The thing that I did not like was the amount of plastic that has been used - seems like they believe with plastic they can fight corona. Everything is wrapped in plastic, even the bathroom and beach towels...

Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank Frettli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia de Atendimento, Proprietário at Serrambi Resort, responded to this reviewResponded 23 July 2021
Google Translation

Fretti,

Todos que fazemos a família Serrambi resort desejamos agradecer pelo seus feedbacks.
O que precisarem, estaremos à disposição.
Cordialmente,

Família Serrambi Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2019 via mobile

Resort is located at the peninsula a bit further south from Porto de Galinhas. The resort offers bed and breakfast but can also take all-inclusive guests. Resort is gorgeous in setup and well maintained. The animals on site just give appropriate feeling.
Recommend taking at least half-board as there is no restaurant in the area that can top the buffet and a la cart of the resort. Good value for money!
Beaches are nice and lots of things to do. Good entertainment especially for kids up to 10 years of age.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank peterww2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ContatoSerrambi, Gerente de relações com clientes at Serrambi Resort, responded to this reviewResponded 20 September 2019
Google Translation

peterww2013,
Desejamos agradecer os comentários e realmente temos a praia mais linda do litoral, uma culinária farta e colocamos muito amor em cada um dos nossos serviços. Nós estamos à disposição para o que precisarem.
Cordialmente,
Equipe Serrambi Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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