Cozy accommodation, excellent cuisine with different options of food every day included on the dinner menu, and an excellent service from the waiters and waitressess from the pool up to the restaurant area.
Amazing location, and for children a great recreation Team.
Todos que fazemos a família Serrambi Resort desejamos agradecer pelos elogios, feedback e dizer que realmente colocamos muito amor em cada um dos nossos serviços. Seus elogios foram repassados para todos e o que precisar estamos à disposição.
Cordialmente,
Família Serrambi Resort
The Resort outdoor area is wonderful and the waitresses are great , specially EVA, KELLY, CHIRLA E LIDIA . They do an outstanding service! Should be recognized by the management. LUA is the best with the kids. She has such a good vibe and energy! A key person that should also be recognized.
As per the rooms, I cannot say the same. They have poor quality for the price charged.
Negative aspects:
- Shower temperature is either too hot or too cold.
- Weak flow of water
- Few outlets in the room
- only one night stand on a suite
- poor quality of closets
Todos que fazemos a família Serrambi Resort desejamos agradecer pelos elogios e dizer que realmente colocamos muito amor em cada um dos nossos serviços. Seus elogios foram repassados para todos e o que precisar estamos à disposição.
Cordialmente,
Família Serrambi Resort
The highlight is the waitress service. Kelly, Eva, Chirla, Mirosmar,they are the best. Lua is the best with the kids.
The outdoor area is beautiful. I was expecting much more for the bedroom quality. Mostly for the price we have paid. Kelly is a plus.
Todos que fazemos a família Serrambi Resort desejamos agradecer pelos elogios e dizer que realmente colocamos muito amor em cada um dos nossos serviços. Seus elogios foram repassados para todos e o que precisar estamos à disposição.
Cordialmente,
The resort is nested in a amazing part of Pernambuco, around one hour from the closest airport (Recife) the resort has a Hacienda ambiance.
Surrounded by beaches one must do is, in the morning during low tide, visit the natural pool in the coral reefs to swim with different fishes ( lots of colors and shapes).
After visiting the reef is time for a nice caipirinha ( traditional Brazilian drink made with cachaça spirit and lime) by the pool.
The hotel is family focused but entertainment staff helps parents providing activities for kids allowing parents to relax and enjoy, a massage in the tent in front of the ocean is a great choice.
Covid protocols were in place but without harassing guests.
Pros
- Natural beauties.
- recreation staff
- amazing sunset
Cons
- Gift shop didn’t have kids toys like bucket or water launcher.
- Food and Beverage a bit overpriced (value for money point of view)
- Checkout happens at 12:00 and flights to São Paulo at 18:00 we requested late checkout which was denied, even though we would pay
Overall I rate my experience 4 out of 5 and recommend staying in this resort.
Rafa_Penna
Desejamos agradecer pelo seu feedback, pois é através dele que podemos seguir em melhorar. Suas observações foram repassadas para nossa Gerência Geral, e o que precisarem estamos à disposição.
Cordialmente
Família Serrambi Resort
The hotel was great! It has great services the food is amazing and the location is beautiful. The staff is always willing to help you and it’s a great place for families. They have recreation for the kids, the areas and rooms are well organized and you have have all the privacy you need. In front of the hotel in the morning there natural pools in the ocean and the pool is great too.
604israeltg,
Todos que fazemos a Família Serrambi Resort, desejamos agradecer pelos seus depoimentos,que reiteram que estamos no caminho correto. O que precisarem estamos à disposição.
Cordialmente,
Família Serrambi Resort
