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Hesperia Lanzarote Playa Dorada
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Reviews (3,958)
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1,577
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Reviewed 16 March 2018

Just returned after a week staying standard all inclusive. There are lots of positives in this hotel probably the main being marvelous location within easy walk from Playa Blanca and Rubicon Marina. Not so easy for local buses a long uphill walk to the bus station. The pools (that we were allowed in) were lovely big and warm plenty of sunbeds. Our room large and bright definitely dated but no complaints, we overlooked a pool area with a restricted sea view. The service from the friendly, helpful staff was really good. The evening entertainment area is a cobbled up affair using the Lobby Bar without a raised area for the acts and inadequate lighting. The waiters have to rush outside and bring in extra plastic chairs. There is an outside stage which I am sure is great in the warmer months. We think this hotel needs to decide whether it wants to upgrade to a 5* or be a good 4* the system of deluxe/standard doesn't give guests a good experience. The price we paid was for a high end 4* but for this there were certain places we couldn't sit, eat or use all pool and sunbed facilities. The cost to upgrade is 35 euros or 47 euros per room per night. The quality of the food seems to depend whether you eat in the de-luxe only restaurant or the standard. The breakfasts and lunches were acceptable and sometimes good, however we were so disappointed with the evening meals, even eating out twice in the week. The food is not hot enough and quite tasteless. I had a turkey breast cooked on the grill by a chef and it was raw in the middle. On our first morning we mistakenly went into the deluxe restaurant and as it happened there was no guard on the door. It was a nicer room and food even serving English back bacon rather than the hard burnt or undercooked sort in the non-deluxe. The queues for a table can be long too. I am sorry not to have given a better review because the hotel is very good overall if it wasn't for the upper/lower class system.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
5  Thank gran63_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPlayaDorada, Guest service department at Hesperia Lanzarote Playa Dorada, responded to this reviewResponded 17 March 2018

Dear gran63_10,

Thank you for leaving us your feedback about your recent experience at our hotel.

We are very happy to hear that despite the improvements brought iup in your review, you have been able to have a pleasure stay with us. We must agree that we have the best location of all hotels in the area, allowing people to adventure around within a walking distance.

At the present time, our shows are being performed inside as the wind is still abit chilly in the evening; however, this stage is an improving spot as we normally have a show-room that is currently being upgraded. Certianly during warmer months, we move the stage to the outdoor and our guests seem to have the outdoor idea.

Overall we wroudl like to thank you for having chosen our hotel for these vacations and we look forward to welcoming you back in the near future.

Please do not hesitate to contact us for gs.hhplayadorada@nh-hotels.com should you require further assistance.

Respectfully,

Guest service department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

Our second stay in this hotel. We were a bit apprehensive - would it be as good as the first stay a couple of years ago? Shouldn't have worried. Hotel and grounds are kept spotlessly clean. Outdoor pool was heated enough to make having a swim a real pleasure every day. Restaurant still quite small, but good, imaginative variety of meals, and service was good. Maybe they have cut the staff number slightlly below optimal here - there was often a big line for the griddle with only one chef ever in attendance, I felt sorry for the guy at peak times! Some reviewers complain about the "two teir" system here - standard and deluxe service. We went with standard service both trips, and I was perfectly happy to do without the use of artificial grass, superior sunbeds, dedicated lounge and restaurant and instead pay less for my holiday. The drinks menu for standard AI guests was pretty generous, too, unlike some much more expensive hotels I've stayed at. One thing that was great here during our stay is that guests respected the "no reserving sunbeds" rulle (mainly!) and we never had a problem getting a sunbed in the shade or elsewhere. The animation team around the pool during the day got the level just right for us, too - there was a restful atmosphere around the pool, punctuated with burts of activity, and plenty of variety. We tended to wander out of the hotel in the evenings, but the hotel entertainment that we did catch was pretty good. oh, and some really great after dinner jazz from a guitar and sax duo a couple of nights. Summarising, will have no hesitation in coming back to this hotel a third time.

Room Tip: All seem good!
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
8  Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPlayaDorada, Director de Relaciones con Clientes at Hesperia Lanzarote Playa Dorada, responded to this reviewResponded 15 March 2018

Dear Charles,

First, let us show you oursincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Lanzarote Playa Dorada.

We really appreciate the excellent comments that we have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. We assure you that comments like yours provide with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.

We are looking forward to welcoming you very soon at Playa Blanca.

Greetings from Lanzarote.

Guest Service Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

Upon arrival,we were treated to a glass of bubbly-very nice and extremely welcome surprise!Location is superb-straight onto the promenade;yards from the beach and shops one way,with the marina the opposite direction. Food is excellent;breakfast amazing and the cocktails ,yes indeed! Staff and service great!

Stayed: December 2017, travelled as a couple
2  Thank nicholashart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPlayaDorada, Director de Relaciones con Clientes at Hesperia Lanzarote Playa Dorada, responded to this reviewResponded 15 March 2018

Dear Nicholas,

thank you very much for having spent your holidays with us at Playa Blanca.

We are really glad to read that we surprised you at the arrival and you feel well with us during your stay enjoying our huge variety food, friendly staff, services and facilities.

We would like to invite you to visit us again to continue surprising you!

Greetings from Lanzarote.

Guest Service Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

Booked a deluxe room, did not realise this included some very nice touches around the hotel, worth having. This is a very very nice hotel,clean, tidy, modern, staff were very nice ...food was great, pool was great, location was absolutely fantastic...marina, beach, shops, bars, restaurants all a short nice sea view walk away. Hotel entertainment was err, hotel entertainment, some of it was ok, but did get good support every night. It would be a really picky person to find much fault with this hotel.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
3  Thank j0hnirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPlayaDorada, Director de Relaciones con Clientes at Hesperia Lanzarote Playa Dorada, responded to this reviewResponded 15 March 2018

Dear j0hnirish,

Thank you for your fabulous comment and assessment.

We are pleased that our hotel, staff and services, have been to your liking. It is a pleasure to know that our efforts to adapt to the needs of our customers have been productive.

Hopefully we can welcome you a next time at Playa Blanca.

Greetings from Lanzarote.

Guest Service Department.

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Reviewed 14 March 2018

Excellent Hotel, perfect location, very good facilities, warm, friendly and helpful staff. Our accommodation - which was Deluxe - was spacious, clean and very comfortable with balcony overlooking both the swimming pool and the sea. Food choice and quality was first class. Would recommend to all.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
3  Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHPlayaDorada, Director de Relaciones con Clientes at Hesperia Lanzarote Playa Dorada, responded to this reviewResponded 15 March 2018

Dear Rob,

we would like to thank for giving to us the opportunity to host you at Hesperia Lanzarote Playa Dorada during your holidays.

We are pleased that our hotel, staff and services, have been to your liking.

Hopefully we can see you a next time in our facilities enjoying your days with us.

Greetings from Lanzarote.

Guest Service Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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