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Reviews (1,892)
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Reviewed 12 March 2018

My wife and I arrived at the Lanzasur Club on Thursday 1st March slightly later than normal due to the extreme weather over here.We were welcomed at reception by friendly staff who gave us our documents and guided us to our bungalow for the weeks stay ahead.
The bungalow was fitted with all the amenities needed for your stay however there was one minor problem the adjoining door to the neighbouring bungalow was unlocked so on our way down to our evening meal we reported it and on returning to unpack after our meal all fixed.I must say first class service well done.
The bungalow was situated right next to the water park it was peaceful and quiet and very comfortable.However as a slight critisisim a lick of paintwork to the exterior of the property would enhance its quality.
The food at the hotel was excellent with plenty of choice.Most nights as well as the usual self service dishes the carvery supplied you with leg of pork,turkey,steaks,pizza etc on various nights specially carved and served by the chef.
Breakfast was also very good with plenty of choice.
The bar staff were extremely friendly and gave very quick service with the usual all inclusive spirits and cocktails,however if needed you could purchase named spirits and cocktails however in my opinion not necessary.
Now we must come to the entertainment team and may I say Matteo and his collegues put 150% into everything they did they made us feel so welcome and gave the children who were there the time of their lives.WELL DONE TO THE TEAM first class.
All in all a excellent hotel with friendly staff in all areas of service and I am beginning to wonder if the people who gave the poor reviews have been staying in the same hotel.
For a three star hotel it gives you what you need to have a great holiday with great service.
No complaints bring it on next March well done Lanzasur.

Pete.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank thorntonpeter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Public relations Department Aziz B. at Lanzasur Club, responded to this reviewResponded 16 March 2018

Dear Guest,

Lovely Greetings from Lanzarote!

Thank you for taking the time to write this comment, we really appreciated it.

We are very glad that you had such a great time among us in Relaxia Lanzasur Club.

One of the best satisfactions is to read that the most notable asset we have is the kindness and attention of our staff and the best location, as this means that we have meet one of the most important principle of our company.

We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service.

Please do not hesitate to contact us for further reservations. It will be a great pleasure to welcome you back!

Wish you all the best and some sunny regards!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

My husband, myself and our 2 year old daughter stayed here end of February. Our check in was smooth and we were quickly directed to our bungalow. Unfortunately it made a very disappointing first impression. The furniture was beyond tired, chipped and stained coffee table, filthy sofa, which my 2 year old was meant to sleep on. Grubby brown blankets, on the beds and stained lampshades either side of the main beds. The pillows too were old and filthy. This was bungalow 0115. We spoke to reception and our rep in the morning and were offered another bungalow on the other side of the complex near the waterpark. This was so much better, modern furniture and bedspreads. It's a shame they don't do a very minimal amount in the other bungalow to bring it up to scratch as it created a very bad first impression.
The food was ok for the first couple of days but as the resort filled up it went downhill. The juice machines in the restaurant were always empty just got varying degrees of coloured water and it was difficult to find cutlery, napkins etc once the table had been used, they weren't relaid. The snacks at the pool bar consisted of sandwiches, stacked in an old coke fridge on the bar and burgers and hotdogs in a Bain Marie that was hot at the bottom and cold on the top. Not appetising at all. The drinks too are very cheap, although the beer and wine are very drinkable but the cocktails and spirits are not great. Finally my last gripe, was one of the barman in the pool bar. When you could find him or get his attention, he was rude and slow. Quite a few times I ordered drinks and he would put them down the other side of the bar for me to walk round and collect? I don't mind a walk but that's just rude?
The positives: the kids pool and one of the main pools and waterpark were all heated and were lovely. Great for my 2 year old and lots of slides she could go on. The kids entertainment and the animation team were fantastic and my daughter loved the mini disco. I would say this is a great hotel for young kids and families, it's just a shame the little things let it down. We wouldn't go there again I'm afraid mainly because of the poor quality food and drinks. Which is a shame as the facilities for our daughter were fab.

Stayed: February 2018, travelled with family
2  Thank Bufferys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Public relations Department Aziz B. at Lanzasur Club, responded to this reviewResponded 16 March 2018

Dear Guest,

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

Also we apologize about the things you encounter during your staying here and we take a good note about your comments. We are already working on it.

It will be a pleasure to welcome you once again here in Playa Blanca. Please let us know about further reservations.

The Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

Went in Feb for a week and the hotel is outstanding food was 4 star bar staff and hotel staff all very friendly .we didn't go out much as weather wasn't great .
We watched the kids entertainment every night before we had dinner and the kids Reps were great .
Appartment was good cleaned every day
I was disappointed as we wanted to do the water park but the weather wasn't great.
Great Hotel would stay again

Stayed: February 2018, travelled as a couple
2  Thank cookiesclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Public Relations Department Aziz BEN ABDELAZIZ at Lanzasur Club, responded to this reviewResponded 10 March 2018

Dear Guest,

We are delighted to read your comments here on the Trip Advisor community.

Thank you for your fidelity and your trust in our Hotel and for your positive and nice opinion.

The satisfaction of our guests is our main objective and opinions like yours are our base tools in order to improve day by day the services we offer.

Please let us know about reservations in the future, it will be a pleasure to see you once again here with us.

The Management and all the Relaxia Lanzasur team wishes you all the best and some sunny regards !!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

Let’s get the bad things out of the way, firstly the Germans, they are vile disgusting people with no consideration for others or queues. One little boy in particular was throwing objects at my 5 year old nephew and chanting vile things in German. They make up about 35% of the guests at the hotel. Secondly the Chinese night food is awful I think it’s on Friday nights, the sweet and sour pork tastes like someone has poured a can of Fanta into it.
Lastly it’s the noise of the children’s entertainment at night, I like to play cards in the evening and not being able to talk to each other because the entertainment team and the children are having a shouting competition. would be nice if this was away from the main area especially after dinner when you would like to relax.

The good things include 2 heated pools, the hotel is very clean and tidy throughout and staff are always happy to help. The Aqualava park is great for adults or children with the snack bar there being part of the all inclusive. The slides and the lazy river are great, after about 2 hours you’ve done it all. The food in the main canteen apart from the one night was awesome with plenty of choice throughout different sittings, some dishes were delicious. It is not a battle to get sun beds either which is great and odd being the number of Germans there. It’s situated in a lovely part of Lanzarote with a gorgeous man made bay within short walking distance away with bars, restaurants and supermarkets nearby.

I would definitely visit this hotel again.

Stayed: March 2018, travelled with family
1  Thank Jason J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Public Relations Department at Lanzasur Club, responded to this reviewResponded 7 March 2018

Dear Guest,

On the behalf of the whole Relaxia Lanzasur team, we would like to express our gratitude for such a glowing review. It makes us thrilled that we were able to offer you and your family such a fantastic time on your well-deserved holidays.

Please accept also our apologize for the inconvenience we had encounter.

Your Relaxia Lanzasur team sends you sunny wishes from Playa Blanca!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

Was initially nervous due to some negative reviews on here but my fears were unfounded.
Reception staff friendly and helpful.
Accommodation was clean and modern with fridge microwave kettle and hob.
Food was a lot better than I expected. A different theme every night with plenty of choice.
All inclusive drinks were adequate although there weren't always enough bar staff if you wanted anything other than the self service beer and soft drinks.
Pool area was excellent with plenty for the kids to do. The pool was a bit chilly this time of year but we survived.
The attached water park was very good, although we were disappointed that adults were not allowed down the baby slides holding younger children. My son was 2 and some of the baby slides were too much for him but would have been fine on my lap, however this wasn't allowed for some reason.
The evening entertainment was excellent and the animation team were really very good. They provide entertainment and games for kids all day.
Overall we enjoyed our stay here and we would return.

Stayed: February 2018, travelled with family
1  Thank fileycouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Public Relations Department Aziz B. at Lanzasur Club, responded to this reviewResponded 7 March 2018

Dear Guest,

Lovely Greetings from Lanzarote!

Thank you for taking the time to write this comment, we really appreciated it.

We are very glad that you had such a great time among us in Relaxia Lanzasur Club.

One of the best satisfactions is to read that the most notable asset we have is the kindness and attention of our staff and the best location, as this means that we have meet one of the most important principle of our company.

We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service.

Please note that adults are not allowed down the baby slides holding younger children for security reasons.

Wish you all the best and some sunny regards!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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