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Reviews (1,869)
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Reviewed 4 weeks ago via mobile

Although our two 3 year olds had a lovely time, we was very disappointed.
.the food was poor and not a massive choice
.most alcoholic drinks you had to pay for including kids slushes
.wifi to one device only
.have to hire beach towels & tv remote
.pasta and sauce served every day, nothing for the kids to eat unless they are chip lovers.
Definitely not worth the money for a all inclusive, we've spent a fortune just on drinks and ice creams alone.

Stayed: June 2018, travelled with family
Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia Lanzasu... C, Playa Blanca at Lanzasur Club, responded to this reviewResponded 4 weeks ago

Dear Emma W,

First of all we would like to thank you for having chosen our hotel for your recent trip to Lanzarote and for taking the time to review us online.

I will share your comments with our team, who I am certain will be encouraged by your remarks. The Hotel continuously strives to meet your needs and expectations.

Regarding to the food for the kids, we have an extra Kids buffet with french fries, chicken nuggets, chicken wings, pasta and many more oppertunities. Our meals in the restaurant have a weekly changeing turnos. For instance we had last week our Canarian day and this week an italien day.

We wish you all the best and we already are looking forward to have the oppertunity to welcome you once again in our Hotel.

The entire Relaxia Lanzasur Club Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

Arrived at the hotel and had to wait 2 hrs before we could go to our room. Smashed glass has been outside our room in the gravel all week after we mentioned it to the cleaners. We have only had our room cleaned twice and towels changed twice in one week. Also had to pay £40 euros to have air con. Rubbish has been outside our room all week and not taken away. Food is Terrible. Our friend had chicken off the grill which was raw. Use the plastic cups as most glasses are dirty. Tiles in the shower look like they are going to fall off the wall. As we can not work out the tv I suspect you have to pay extra. The place in general looks like it needs a good scrub.Also had to pay for a slush puppy for my little one.

When relaxing by the pool it’s nice and the kids loved the entertainment. Water park is nice and snacks are much better than the hotel. Nice area and just a short walk to the beach and it is a nice beach.

My advice would be pay a bit more for a better hotel.



Stayed: June 2018, travelled with family
1  Thank longjohnnyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia Lanzasu... C, Playa Blanca at Lanzasur Club, responded to this reviewResponded 10 June 2018

Dear longjohnnyg,

First of all we would like to thank you for having chosen our hotel for your recent trip to Lanzarote and for taking the time to review us online.

I will share your comments with our team, who I am certain will be encouraged by your remarks. The Hotel continuously strives to meet your needs and expectations.

The rooms will be available at 2pm which is also communicated before you arrive. In most of the cases we are able to give you the room earlier but always and latest at 2pm.

If you have to pay for the air con at the hotel depends on your package which you have bokked before at your travel agency.

We also apologize for the rubbish you had infront of your room that´s defenitely not our standard.

Once more, thank you for your comments. We hope to be able to welcome you again at Lanzasur Club and Lanzarote, and give you a Relaxia Experience.

All the best and some sunny regards from Lanzarote !

The entire Relaxia Lanzasur Club Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

Visited this hotel with my 5 children(8,6,triplets 4).Although it was sunny it was fairly windy so really chilly when we got out of the pool.
Hotel itself was really good.Reception area lovely and our adjoining bungalows were clean and spacious.
Restaurant food was varied and delicious. Kids loved the chocolate fountain and icrecream with sprinkles and wafers.There was fresh fish and themed nights.The staff in the resturant were extremely friendly and hard working.
The animation team were great and even though they worked long hours they were friendly both day and night. My kids loved the mini disco and the adult entertainment was good too. Want to say thank you to Ophelia who the kids loved.
Only downside was the Wi-Fi which wasn't great apart from when we were at Aqualava. The 3 pools were good and there were plenty of sunloungers
As AI guests we had access to the Aqualava park which had splash rides and a wave machine
..good fun.
The beach was 5 mins away but was very small.
All in all great family break.

Stayed: May 2018, travelled with family
2  Thank Rev K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia Lanzasu... C, Playa Blanca at Lanzasur Club, responded to this reviewResponded 10 June 2018

Dear Rev K ,

First of all, we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

It´s a real pleasure to read your opinion, which is so important for us to improve our work day by day and to offer the best service for our guests.

Thank you for your nice words about our staff, the reception and the animation team. We already sent them your nice greetings especially Ophelia. Also your opinion about the situation of the hotel pool.

It makes us happy and proud that we could be part of your holiday memories.

We wish you all the best and it will be a real pleasure to welcome you soon in our installations.

Please let us know about reservations in the future.

Sunny regards from Lanzarote.

The entire Relaxia Lanzasur Club Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

pool bar food cold and uneatable main menu not very good served fajitas one night but nothing to fill it not enough local recipes ,all inclusive alcohol not shown enough (what local spirits are included) bedding not changed at the days they say in brochure for TUI .Can not see this place serving after BREXIT if it does not wake up ?? WI Fi is rubbish even Travelodge and Premier inn have better ??? TV should have USB and HDMI sockets in this day and age ???.

Stayed: June 2018
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia Lanzasu... C, Playa Blanca at Lanzasur Club, responded to this reviewResponded 10 June 2018

Dear Dave M,

First of all, we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

I will share your comments with our team, who I am certain will be encouraged by your remarks. The Hotel continuously strives to meet your needs and expectations.

For instance we had in June the typical Canarian day with a lot of homelike food and drinks to offer it was really appreciated by our guests.

Our cleaning is in a turnos which says in 5 of 7 days, because the chambermaids are off on wednesday and friday. You will always get fresh towels at the reception if needed.

Once more, thank you for your comments. We hope to be able to welcome you again at Lanzasur Club and Lanzarote, and give you a Relaxia Experience.

The entire Relaxia Lanzasur Club Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

Great place for families had an awesome week here! 3 pools and unlimited access to the aqualava water park. Fun evening entertainment. 5 minute walk to playa flamingo beach, 20-30 minute walk to playa dorada beach which has water sports.

Stayed: June 2018, travelled with family
Thank Hanna Flo Jo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia Lanzasu... C, Playa Blanca at Lanzasur Club, responded to this reviewResponded 10 June 2018

Dear Hanna Flo Jo F,

We are delighted to read your comments here on the Trip Advisor community.

Thank you for your fidelity and your trust in our Hotel and for your positive and nice opinion especially about the waterpark, the evening entertainment and the location around.

The satisfaction of our guests is our main objective and opinions like yours are our base tools in order to improve day by day the services we offer.

Please let us know about reservations in the future, it will be a pleasure to see you once again here with us.

All the best and some sunny regards,

The entire Relaxia Lanzasur Club Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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