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“Excelente opcion!”
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Review of Casa Playa Blanca

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5 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 3 Bathrooms, Sleeps 4
Playa Blanca, Lanzarote, Canary Islands

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Angry2014...
Ramsgate, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“2 Months to get deposit returned. Worst holiday ever”
Reviewed 24 May 2014 for a stay in February 2014
2
people found this review helpful

It took some 2 MONTHS & THREAT OF LEGAL ACTION TO GET DEPOSIT RETURNED>
We arrived late Sunday afternoon to noise of the builders banging next door .It didn't get any better . They were there day in day out till at least 8pm . During this time they used a cement mixer creating a lot of noise & dust to build a barbecue & higher the walls on the adjoining property ,aside from chipping off the bathroom tiles. We had no choice but to stay out at great expense .eating out etc .
There is only 1 Bathroom .
The shower is over the bath. The water took some 24-36 hours to drain from the bath We emailed the owner. She informed us that as it was under the insurance so she could only get someone there on the Friday. .We waited some 5 hrs to no avail . Several emails later the appointment was made for a week later At least he did turn up. He didn't speak English but implied that he was going to take the bath out !
It was then we decided to MOVE OUT .
We had come away to relax !! as stated in the advert !
As it was the start of half term on that day. We had to pay a considerable amount for our remaining 2 weeks.
Be aware the washing machine catches the clothes & causes holes. We had at least 9 items ruined.. The owners answer to our complaint was " its new"!
This property is in a residential area. Most of them are unoccupied. This property backs on to several empty properties . The neighbours go about their daily lives. Children get up early for school , They go off to work & leave their dogs barking & crying in their gardens. Hardly the relaxation promised in the advert !
The owner has steadfastly refused to even negotiate a refund. The property was not as advertised !
Holiday lettings have been very good in negotiating with the owner in Spanish TO NO AVAIL .
We will be taking legal action as the property is nothing like the advert.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Dec 2014
Estos inquilinos le molestaba todo, hasta los ruidos ocasionales externos a la vivienda, se quejaban de hasta los ruidos mas insignificantes. La casa se entregó funcionando correctamente, y mientras usaban la bañera del baño taparon el desagüe con algún desperdicio que tiraron por el desagüe, lo cual bien se me informo se llamó al seguro y lo repararon en 48hs. La bañera se podía utilizar pero se atascaba un poco el agua hasta que se reparó por su mal uso. Fueron muy des cordiales . El depósito se devolvió en el tiempo correcto, el problema fue que me facilitaban mal los datos de su cuenta bancaria y tuvieron que hablar varias veces con su banco hasta obtener la numeración correcta ya que me facilitaban mal el código swift. Jamás he recibido quejas de este tipo, son desproporcionadas y malintencionadas ya que querían que se le devuelva el dinero del alquiler de la estadía bajo cualquier pretexto y así salir beneficiados. Cosa que consiguieron. Es lamentable que hayan personas así.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
21872187
1 review
Reviewed 3 December 2014 for a stay in November 2014
Google Translation

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
489Pedro
Madrid, Spain
1 review
Reviewed 14 April 2014 for a stay in March 2014
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: La casa
Liked least: El acceso a la urbanización
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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