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“Exceptional service”
Review of Ona Las Casitas

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Ona Las Casitas
Certificate of Excellence
Reviewed 30 July 2017

Hi there, we stayed in this location and must commend the service provided. In our villa we had a water leak from the boiler. Within one hour the service engineer diagnosed the fault. He disconnected then reinstalled a replacement. An excellent service. I would highly recommend, all services first class.

Room Tip: Villa number 21
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ainsley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona Las Casitas, responded to this reviewResponded 2 August 2017

Dear Ainsley,

We really appreciate your feedback!

We are delighted to know that you enjoyed the location and specially the service provided. It is so motivational for us!

We look forward to welcome you soon at your home Ona Las Casitas.

Best regards,
Melania Martin
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 119 reviews

Reviewed 30 July 2017

We booked a last minute trip and chose Las Casitas and we were certainly not disappointed. From the second we arrived very late, it was obvious this is a lovely place. The young lady on reception was extremely helpful, friendly but still professional. The layout of the complex is superb with all the villas feeling very private and the gardens were well maintained. Arriving so late it was great to get into the villa to find fresh flowers on the table together with a bottle of wine and a large bottle of water in the fridge. Knowing we would be late we had already worked out which supermarket would be open and this was only a few minutes walk from the complex (the nearest one closes at 9:00 p.m.), and a very nice paved shopping area is literally a minute walk over the road. The villa was very clean and had everything that you could possibly need. The complex is situated between two large beaches and one small 'town' beach, all are within a ten minute walk. The pool and bar area was so relaxing with a children's pool which goes from an inch deep to about shin deep, the large pool goes from 1.5 to 2.25 metres (I think, sorry can't remember exactly). They have a rule that you cannot place towels on the sun beds early in the morning to reserve, if you do they will be removed and taken to reception for you to collect later - fantastic idea. The bar is not expensive and you can also get plenty of snacks and is run by very friendly and helpful staff. There is free parking outside the front entry. but if this is full there is a large car parking area round the other side of the complex. We had a late return flight and vacated the villa at 10:00 a.m. but there is a lockable luggage room with the advantage of a 'bookable' shower area so that you can freshen up before leaving - again another great touch. We loved every minute and I have no problem recommending the place and we will certainly be back.

Room Tip: Just go and enjoy.
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  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NottinghamOggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona Las Casitas, responded to this reviewResponded 2 August 2017

Dear guest,

Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.

We are sure that all your suggestions will help other customers to enjoy their stay at Ona Las Casitas even more.

We look forward to welcoming you back to the hotel.
Kind regards,
Melanai Martin
Guest Experience

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Reviewed 16 July 2017

Been going to Las Casitas with friends for a few years now and love the place.As soon as the taxi pulls up outside we feel at home and relaxed.We stay in one of the studios near the pool and no matter what time we arrive,the studio is ready.Ronnie,Maureen and Liam are brilliant and nothing is too much trouble.The complex is amazing and really well looked after.The food at the bar is perfect.You can't fault the location either,shops/restaurants/supermarkets and the port are all within a few minutes walk.Its that good we will be back again next year,
Richard and Jane Holt.

Room Tip: All the studios/villas are in a great location so it doesn't matter which one you are staying in...
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  • Stayed: June 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona Las Casitas, responded to this reviewResponded 2 August 2017

Dear Jane and Richard,

Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay.
The whole ona Las Casitas team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.

We look forward to welcoming you back to your home in Lanzarote.
Kind regards,
Melania Martin
Guest Experience

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Reviewed 11 July 2017

Our second visit. Beautiful bungalows with private gardens. Well situated for buses and ferries. Plenty choices of restaurants nearby. Small bar and restaurant on site. Three nearby beaches. Service bus from airport about three euros.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank phredNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona Las Casitas, responded to this reviewResponded 14 July 2017

Dear guest,

We would like to thank you for the time spent in sharing your opinion through TripAdvisor.

The whole Ona Las Casitas team strives daily to fulfill the wishes of our guests and our ultimate reward is customer satisfaction.

We look forward to welcoming you to our hotel on your next visit.
Warmest regards,
Melania Martin
Guest Experience

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Reviewed 22 June 2017

We have had a timeshare here for over 20 years. This place is immaculate, traditional and very well situated between the harbour the town and the marina. Plenty of lovely bars restaurants cafes and cocktail bars.
Upmarket shops and lovely beaches. Peace and quiet but nightlife if you want it.
Las Casitas are lovely little bungalows on a small complex. Great swimming pools tennis courts and a lovely bar serving snacks and meals. Well worth a stay

Room Tip: All bungalows are well situated
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  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank cooldogmonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona Las Casitas, responded to this reviewResponded 14 July 2017

Dear guest,

Let me thank you for the time spent on your comment and specially for the yeards that you have been choosing Ona Las Casitas to stay.

It is always a pleasure to see firsthand the satisfaction of all our guests and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis every day.

For a lot of years more!
Best wishes from our team,
Melania Martin
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ona Las Casitas

Address: Playa Blanca, Yaiza, Lanzarote CL Fuerteventura 1, 35580 Playa Blanca, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 45 Speciality Lodging in Playa Blanca
Price Range: RM402 - RM1,517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ona Las Casitas 4*
Number of rooms: 48
Official Description (provided by the hotel):
Ona Las Casitas is a gated community located on the sunny southern tip of the fascinating island of Lanzarote. Built in the traditional Mudejar style with white walls and elegant natural woodwork. They are located along the picturesque fishing village of Playa Blanca. Our villas complex consist of one and two bedrooms. The complex is built around a large heated pool. The interiors are spacious, bright and comfortable, with satellite TV and furniture and high equipment in all environments. Each villa has its own garden and patio complete with barbecue and garden furniture. ... more   less 
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Also Known As:
Las Casitas Hotel Playa Blanca
Ona Las Casitas Lanzarote/Playa Blanca

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