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Reviews (1,206)
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All reviewssaladanimation teamsea frontreception staffapartment was cleancooked breakfastevening entertainmentsomething for everyonechristmas daysoft drinksclean towelsmarina rubiconplenty of sunbedssnack barplenty of choicechoice of foodice cream
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Reviewed 26 January 2018

Mostly a very nice and well priced hotel. Only a short walk into town. Well designed spacious place, lovely pools, everything well looked after, spotless, airy, with very roomy accommodation. Lots of easy parking on the doorstep. Very good wifi, and it worked everywhere not just in public areas. The hotel was primarily targeted at the french market and we are english, but we knew that beforehand and we speak enough french that it was never a problem. But oh dear, the food - very unimpressive, which matters because we were on an all meals package. It was just dull. Some issues - there was good coffee from machines but only at breakfast, they shut them down at lunchtime and for dinner so you had to go out and get coffee in little plastic cups at the outside cafe instead (why)? with limited seating capacity. The desserts were bland. The wine was good! The hotel had a couple of cafes, but with very limited opening hours and they didnt serve much except ice cream and hot drinks. Oh, and the service in general was very good, but we couldn't seem to get our TV fixed. The other bit that we disliked was the deposits that were needed for towels (Ok that is standard), for TV remote and for air conditioning controller.

Room Tip: upper floor gives better views
  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank samarkander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THBHOTELS, Director General at THB Royal, responded to this reviewResponded 29 January 2018

Dear . nandcjamieson

First of all from our hotel we want to thank you for having chosen us to enjoy your holidays, add also about the coffee that when we close the breakfast we open the pool bar next to the pool and we give that service and we give it in pastic cups because the normative explains that next to the pools could not be any glass , we feel that it has been to your liking, also comment that from our hotel we continue to work hard every day to offer you the best possible vacations.
We hope to see you again soon with us.

Thank you so much .

Attentive greetings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

Room, food and staff were just fantastic. Although, we are not French it was a wonderful experience to be amongst such friendly mannerly people. On Christmas Day during the day the animation team put on terrific entertainment for the children and in the evening all hands were on deck by the staff including the director to make dinner a truly memorable occasion. We can't wait to go back.

Stayed: December 2017, travelled as a couple
1  Thank PoshPawsKilmarnock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THBHOTELS, Director General at THB Royal, responded to this reviewResponded 29 January 2018

Dear . Guest

First of all from our hotel we want to thank you for having chosen us to enjoy your holidays, , we feel that it has been to your liking, also comment that from our hotel we continue to work hard every day to offer you the best possible vacations.
We hope to see you again soon with us.

Thank you so much .

Attentive greetings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2018

In the midst of rebranding as an all French resort. No problem with that as we live in France and are fluent.
However it needs to be brought into the 21st century. Only one dining hall - a large echoing cavern from the 80's - or earlier.
Not enough staff. Rooms seldom cleaned before 15:00.
"Entertainment" consists of 20 somethings encouraging people to particpate in games they probab;ly thought up the same morning. "Music" is of the boom- boom variety.
They simply do not know their market as most guests were of pension age, or families with pre-school children.
Whilst all inclusive and most food was reasonably good, though never hot, they simply must do better. A total upgrade of facilities and a re-think of operations is essential.

Room Tip: You can't choose a "good" room. It is chosen for you. Upon arrival you are given a map and told to go find it.
  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank nandcjamieson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THBHOTELS, Director General at THB Royal, responded to this reviewResponded 29 January 2018

Dear . nandcjamieson

                First of all from our hotel we want to thank you for having chosen us to enjoy your holidays, adding that although we have a single buffet, it has a great breadth that allows us to give a great service to all our customers, we feel that it has been to your liking, also comment that from our hotel we continue to work hard every day to offer you the best possible vacations.
             We hope to see you again soon with us.

                       Thank you so much .

                               Attentive greetings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2017 via mobile

We have visit hotel for Christmas break. Really nice food and good atmosphere. Christmas dinner really tasty. Room modern, cosy and with nice balcony face to sun. Playa Blanca is great place to catch winter sun and tan.

Stayed: December 2017, travelled as a couple
Thank Dorotka R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017 via mobile

Lovely place, all inclusive was generous and varied. Well kept and clean, plenty going on around the pool, or there is a second pool if you want a little quiet. Junior suite was spacious, clean. Wicked shower. The only criticism was it could have had a couple of pictures or something on the wall, it felt a little empty but I’m not sure if it had recently been redecorate as it was immaculate. Staff friendly and helpful. Food was good

Stayed: November 2017, travelled with friends
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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