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“Beautiful island, resort very nice but needs a makeover.”

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Coconut Bay Beach Resort & Spa
Ranked #1 of 4 Hotels in Vieux Fort
Reviewed 28 August 2017

We stayed at the Coconut Bay Beach Resort this past week. We came with my daughter, her husband and two children. The resort is all inclusive. The food was fine and the specialty restaurants were outstanding. The staff couldn't have been nicer or more accomodating especially, Michi, Dahlia, Arshan, Roxcane and Giselle. Because they were exceptional, I mention them by name but there were other wonderful staff members also. The hotel was very convenient being close to the airport. The problem was that the facilities are somewhat dated and can use a makeover. (I understand that the resort is closing soon for some needed renovation). If not for that, I would have given the resort the highest rating as the property is lovely and the staff is first class. We had a wonderful time.

Room Tip: Try to avoid the ground floor as guests are constantly walking by your back patio. We were on the 4t...
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  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank mcdclc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 29 August 2017

Thank you for the kind words, the resort does have a great staff, and they make the guest stay special. Thank you for calling out the individual staff members, and the service they provided.

We are going to make some enhancements to the resort which will benefit the guest. the major work will be to the pools and internet.

Once again thank you for your review

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Reviewed 27 August 2017 via mobile

We spent 10 days at this resort in August 2017 and found it to be totally fantastic.
The hotel itself was clean and had everything you needed for a relaxing stay. The wifi is weak across the resort but it is strong in the bar and lobby areas. If you need to be connected then all you need to do is go to one of these areas!
The food was varied and always very well presented, each night generally has a different theme and there are also 3 specially restaurants which are great ( you need to book these). Special mention to Janelle in the specialty restaurants who was outstanding!
The Jerk Tree House is a must to visit and the Pattys there are excellent!
Bars are well stocked and serve top brands. The service at the bar areas is quick and nothing too much trouble.
Yes the beach has some seaweed but this is a natural occurrence and no fault of the hotel and they do everything possible to keep the beach clear. Sugar Beach is 45 minutes away and the catamaran trip for snorkelling takes you to this beach and it is great trip, well worth doing! I would also recommend the volcano and mud bath!
All in all we had an amazing holiday at this resort and would definitely recommend!

Stayed: August 2017, travelled with family
3  Thank ThompH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 29 August 2017

Hello,
How wonderful it was to read about your experience. Your review captured the essence of the resort and the beauty of Saint Lucia.

Thank you very much for the review

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Reviewed 26 August 2017 via mobile

What can I say. Coconut bay is amazing . On the second day I went on a trip and broke my leg, I thought that's it holiday ruined but no the hotel staff and management did everything in there power to make my stay an unbelievable experience from changing my room so I could have a wet room, giving me a private office and use of the phone to make numerous phone calls back to England, supplying me with a wheelchair as I'm lousy on crutches . The whole hotel is wheelchair friendly and the staff constantly checked up on us to make sure we was ok. Becky and Evan were very attentive and felt like we had known them for ever. Thank you coconut bay for everything and making me laugh and smile every single day, we was very sad to leave but will be back (On two legs hopefully) Laura and lee keeble x

Stayed: August 2017, travelled as a couple
3  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 27 August 2017

Laura, and Lee,
I am so happy to know you made it back home safe. I will say we miss seeing you and Lee around the Hotel. Even my girls asked about you! In all that happened your outlook, and contagious smile was always the highlight of my day. You truly made the best out of what was handed to you. I was pleased to read (but I knew) they staff took care of you.

Now for Lee, you are a true gentleman and hero. You never seemed to lose your spirit as you had to now be the driver of the wheelchair. Great job!

Hope to see you both again, and soon.

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Reviewed 26 August 2017

Just home from a weeks stay at Coconut Beach. The staff were friendly and very helpful, the food was great especially in the speciality restaurants. You have to book these but it was an easy process, you just need to do it as soon as you arrive. The beach was covered in seaweed but the beach/pool staff worked hard each day to clear it and did a great job. We stayed in the Harmony (adults only). On arrival i was a little worried as the family side and the adult side is so close, but this wasn't a problem at all.

Room Tip: Harmony rooms are adult only and quiet.
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank 564CarolG564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 27 August 2017

Carol,
Thank you for the kind words and for noticing the hard work the staff puts into maintaining the resort for the guest experience.

Safe travels

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Reviewed 25 August 2017

This is large resort. The big 'up' is it is only 5 minutes transfer from the airport, but then the west coast is a max 45 minutes. Its the resort and nothing else, the next nearest tourist place is on the west coast. This resort is on the east Atlantic side so expect waves, big waves, rocks and seaweed, lots of seaweed and scant turquoise waters. Don't go here for the beach or swimming or kayaking ( I saw 2 rescues) but go for kite surfing. The food is good, the top brand alcohol flowing, really attentive bar staff. Rooms are average, no European sports on TV despite having a sports bar...with no sound. Evening entertainment for the short time it was on was of an excellent standard. Evenings pretty much close up at about midnight, but then with the humidity and the alcohol topped up bedtime is not a bad choice. Its probably 3* +.

Room Tip: Somewhere near reception/pools
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  • Stayed: May 2017, travelled as a couple
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5  Thank j0hnmac1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coconut Bay Beach Resort & Spa

Address: Beanfield, Vieux Fort, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Vieux Fort Quarter > Vieux Fort
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Vieux Fort
Price Range: RM1,090 - RM3,727 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Coconut Bay Beach Resort & Spa 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Situated on 85 acres, Coconut Bay Beach Resort & Spa offers two worlds in one prominent oceanfront setting along St. Lucia's exotic south coast. Located closest to the international airport and the island's most exciting attractions, this all-inclusive resort features: 250 air-conditioned rooms, complimentary WIFI, 8 restaurants plus beach grill, 7 bars including swim-up pool bar, 5 pools (including 2 adults only), 1 mile of beach, complete fitness centre, oceanfront spa, the island's largest waterpark, supervised Kidz Klub, paintball, kitesurfing, snorkeling, kayaking, stand-up paddle boarding, daily activities, nightly entertainment and much more! Designed to please all ages, this casually Caribbean, incredibly all-inclusive retreat is perfect for singles, families, couples, weddings or honeymoons. ... more   less 
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Also Known As:
Coconut Bay Resort St Lucia
Coconut St Lucia
St Lucia Coconut Bay Resort
Coconut Bay Resort All Inclusive
Spa Coconut Bay
Resort Coconut Bay
Coconut Bay Beach Resort St Lucia
Coconut Bay Resort Spa St Lucia
Coconut Bay Beach Resort & Spa St. Lucia/Vieux Fort

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