We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Christine S
Philippines

Bland Food Galore

Review of Awesome Hotel
3.0 of 5 bubblesReviewed 9 Apr 2023via mobile
I found it to be overpriced but not worth its quality. The rooms were quite mediocre. To make matters worse, the food at the hotel was a letdown as well. I also tried the nasi goreng, it tasted very bland and didn't have any hint of peanut flavor as expected. I was very disappointed with the tasteless food. However, the concierge staff were very helpful during my stay and the pool was okay.
Date of stay: April 2023
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
Beach Volley Ball
RM 211
Fully refundable
  • Hotels.com
  • Priceline
  • Booking.com
1.1 km from Awesome Hotel
Free parking
Pool
RM 501
  • Hotels.com
  • Lol.travel
  • Expedia.com
    RM 501
1.0 km from Awesome Hotel
Restaurant
RM 491
RM 466
Fully refundable
  • Booking.com
  • Hotels.com
  • Priceline
1.9 km from Awesome Hotel
Free Wifi
Restaurant
Get rewarded with One Key
  • Booking.com
  • Official Hotel Site
  • Priceline
0.0 km from Awesome Hotel
Free Wifi
Free parking
  • Priceline
  • Agoda.com
1.7 km from Awesome Hotel
Free Wifi
Free parking
  • Agoda.com
  • Vio.com
2.3 km from Awesome Hotel
Free parking
Beachfront
Go to your Happy Price
  • Booking.com
  • Trip.com
  • Vio.com
2.5 km from Awesome Hotel
Free Wifi
Free parking
Go to your Happy Price
  • Vio.com
  • Agoda.com
  • ZenHotels.com
2.8 km from Awesome Hotel
Free Wifi
Free parking
  • Agoda.com
1.6 km from Awesome Hotel
Get rewarded with One Key
  • Trip.com
  • Expedia.com
    RM 309
  • Vio.com
3.1 km from Awesome Hotel
Free parking
View more hotels in San Juan
Reviews (252)
Filter reviews
252 results
Traveller rating
150
62
24
5
11
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
150
62
24
5
11
Show reviews that mention
All reviews the check in process la union recommend this hotel to anyone green lawn long weekend rooms are spacious free breakfast swimming pool is an overnight stay ceiling fan family room sunset surfing jacuzzi poolside waves closet
Selected filters
Filter
Updating list...
18 - 23 of 252 reviews
Reviewed 8 April 2023

Was here 5-7 April 2023, following the Siargao trip, i wanted the kids to try out surfing and so we drove from Rizal to La Union.

The hotel is newly renovated as some of the pictures in tripadvisor doesnt match the place now. Its much bigger, i think up to 5 floors at least. We booked room 231 family room which has 2 queen size beds and 2 more single beds in an adjacent smaller room. Check in was swift since we booked and paid online in advance.

Since it looks to be newly renovated, everything in the room is new, from the heated toilet seats, the lighted wall to wall mirror the showers and the door locks. Top of the line. this would give a lot of older hotels a run for their money. I would not be amiss to recommend this hotel to anyone who wants an awesome place to stay in La Union.

Staff are very polite and prim and proper and professional and very helpful. Breakfast buffet was very good, kudos to the chef.

Beach was kid friendly because it slopes gently hindi yung biglang lalim na lagpas tao agad. This part of La Union, is very very good for beginner surfers because you can go 20 to 30 meters out and its not yet too deep so no worries of drowning even if you fall off the board. Look for Ryan surfing school, very accommodating and mabait and professional surfing instructor. Ask for sir Adrian, he taught 2 of my daughters and they were able to stand on the surfboards on the 2nd or 3rd try.

Will i book again? Definitely, if i go back to La Union, budget permitting, this is definitely where i would stay again. Awesome Indeed!!!

Date of stay: April 2023
    • Value
    • Location
    • Service
1  Thank alphusr2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hannah Paguila, Marketing at Awesome Hotel, responded to this reviewResponded 8 July 2023

Thank you so much for your kind words! This inspires us to continually strive in giving our guests a truly Awesome experience with each stay. We look forward to seeing you again. You may follow our social media pages to get updates on our latest promos and offerings. Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2023

The check-in process was chaotic and disappointing, with delays and poor communication from the front desk manager/supervisor. The hotel also experienced power issues throughout the day, causing frequent disruptions and inconveniences. Despite some helpful and courteous staff, the overall experience fell short of expectations, with poor value for the price paid.

Just to mention a few:
*The check-in process was a disaster, with a 40-minute wait time and unprofessional behavior from the front desk manager or supervisor.
*The front desk manager was loud and openly complained about the poor internet connection causing the delays.
*Express check-in was given to foreigners, disregarding locals who had been waiting in line for a long time. However, the lady who processed our check-in was accommodating.
*When we tried to call the operator to air our concerns about the check-in process, we were put on hold for over 10 minutes before being accommodated by an unsympathetic manager.
*We experienced power fluctuations throughout the day, with the power, AC, and electronics shutting down frequently. And we called the hotel about the power interruptions but were told they didn't know what was happening.
*The minibar made a loud noise, which we also complained about multiple times.
*The concierge team and parking attendant or security were helpful and courteous.
*The room was spacious, nice, and spotless thanks to the housekeeping and maintenance team.
*Proper training in handling guest concerns is needed.

Overall, we wouldn't recommend this hotel due to the poor check-in experience, power interruptions, and unsympathetic management

Date of stay: March 2023
    • Value
    • Location
    • Service
1  Thank Carmina D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2023

If you want international standard right on the beach with all the comforts, then this is the place to stay. The rooms were immaculate, staff were super friendly. Kids can spend the whole day in their massive pool. Lifeguards on duty so you can relax. I highly recommend this place for a truly restful holiday.

Room tip: Ask for Pool view.
Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
1  Thank mentzg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hannah Paguila, Marketing at Awesome Hotel, responded to this reviewResponded 8 July 2023

Your feedback means a lot to us. Thank you so much for sharing your Awesome Hotel experience. We take pride in assuring our guests' safety and satisfaction while on vacation. We're glad that you've had a restful holiday here. It'll be our pleasure to have you back. In the meantime, you may follow our social media pages for our latest promos and offerings. Have an Awesome day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2023

We have frequented the original Awesome hotel on a few occasions. Our expectations were easily met. Quality hotel offering comfort, good service and fine dining. We noted that construction of a much larger extension was in progress.
Unfortunately due to Covid restrictions we had been unable to revisit hotel.
Covid restrictions now eased we decided to book an overnight stay and attend the New Year’s Eve buffet
On arrival at the hotel we were amazed at the sheer size of the hotel. Most striking was the very large landscaped car park. Adequate secure parking is very important to us. An unexpected bonus was bays for EV charging. We have a EV so felt very reassured.
When you enter the hotel you are warmly welcomed by courteous uniformed bell boys who take care of all your needs. The lobby area is bright, spacious and there is a coffee pastry shop.The coffee shop is tastefully decorated with comfortable seating. Checking in is done quickly and efficiently. A few general rules are advised, and most helpful is the guidance of the location of the hotel amenities.
We were placed on the 3rd floor. The bell boys chaperoned us to our room via a clean, quiet lift. On entering the room we were shown all the facilities the room offered.
The room is spacious and luxuriously furnished. Our first impressions was that everywhere from the initial entrance to the room itself were spotless and clinically clean. Obviously this a new hotel, but it is very evident that some serious thought had gone into the design of the room, it’s truly 21st Century.
We have stayed in many hotels so have a good understanding of operating room facilities. What confused me ( not the wife ) was looking for the shower head. My wife pointed out that the shower head was neatly installed in the ceiling…..very novel ! The faucets allowed the water to flow like a fountain, again very novel.The WC has automatic flushing and a heated seat, a bit OTT !
Enough about the room. The swimming pool is easily the largest infinity pool we have seen. There is a small section which is heated.
What is very, very obvious is the standard of cleanliness is taken very seriously. We have never encountered a hotel so clean. It could be described as obsessive.
The old Awesome restaurant always had a good reputation for dining. The new restaurant is unbelievably superior. The quality of food, service, and presentation can only be equaled by expensive high end specialty restaurants.Incidentally the food offerings at the buffet was very diverse, and catered for all palettes
We had to leave early, plus having symptoms of a New Year hangover, gave the breakfast buffet a miss. We assumed it would be up to the same standard as the other hotel offerings
Our conclusion is that this hotel is a magnificent 21st Century establishment…..remarkable. We cannot offer enough complimentary comments, so we would advice ‘seeing is believing’.

Room tip: This is an exceptional hotel.It far surpasses many, many hotels in throughout the Philippines. Try it out.
Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank mikek123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hannah Paguila, Marketing at Awesome Hotel, responded to this reviewResponded 8 July 2023

Thank you so much for choosing to spend your holiday with us! We're continually striving to provide a truly Awesome experience to our guests. We have more in store as new facilities are in progress. You may follow our social media pages for the latest promos and offerings. Looking forward to your next visit at our hotel. Have an Awesome day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2022

Upon check in, they lecture guests about their rules. This is the first time I’ve encountered such practice. Upon entering, the room turned out to be a huge disappointment. The room and the bathroom were not very clean. The floors were gritty and obviously not vacuumed prior to check in. This was supposedly after the delayed check in because they needed to “prepare” the room. The bathroom walls have a lot of mildew in the grout lines and obviously not wiped in a while. The sink has a weird sound when used because the drain was not properly installed. For half the price we paid, we could have gotten a room twice as big and far more opulent in Okada and for the same price, a room five times as big. The room does not even lock properly. We only received one soap for a room that supposedly houses six people. No couch was available. Slippers were not provided. Very stingy. Breakfast was not even buffet.

The hotel is 2 star at best but has luxury pricing. Overpriced

Date of stay: December 2022
    • Location
    • Service
1  Thank johndT1969HF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews