This is a place that may have very nice apartments and beautiful views, but the young people working at the front desk are the rudest people I have ever met. On arrival, the lobby was unattended (at midday of a weekday). I had to wait 20 minutes until they finished their lunch. Then, I found out that they had not read my booking and couldn't give me the room I had originally requested. Instead of offering me other options (something quite normal in other places when there is a misunderstanding), they chose to humiliate me in front of other customers. A brief email on time to let me know that my requests were not possible to satisfy would have save me a lot of headaches. And if you think I'm exaggerating, take your time to check their reply to some of the complaints here and you will see what I say. They treat customers as if we were "an annoying section of the general public who insist on staying at their place". If you do not want to see bad-manners, be treated badly or tolerate bad attitudes, avoid this place. There are many other better places around and with the same view. These employees need an urgent course of good manners and customer service.
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- Also Known As:
- Boulevard Towers Broadbeach, Gold Coast