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“Beautiful holiday”

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Barcelo Castillo Royal Level
Ranked #2 of 23 Hotels in Caleta de Fuste
Certificate of Excellence
Reviewed 4 weeks ago via mobile

Me and my partner stayed in this hotel in June 2017, we had book the junior deluxe suit which was lovely and very clean the maid came everyday.
The staff were very helpful and polite my partners phone got stolen at the sports bar in the hotel and the reception staff were extremely helpful! Weather was great as usual..the royal level pool had enough beds and one staff member called Jon is just amazing.

Honestly couldn't complain was amazing just wish I had a room with a hot tube as I did request one but the room we were on was lovely as well

Stayed: June 2017
Thank Natalie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you so much for sharing such a wonderful review on your stay at Barceló Castillo Royal Level.
It gives us immense pleasure to read that you had an amazing time during your stay and thoroughly enjoyed our services and amenities.

We are glad that we have managed to meet your expectations on so many levels, from the room to the pool area and thank you for your lovely comment about our staff. We hope you found the phone.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kind regards,
Alirio Pérez
General Manager

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25 - 29 of 754 reviews

Reviewed 4 weeks ago

We have just returned from a week's All Inclusive stay, the hotel has an excellent location, the standard of food was very good, lots of choice and plenty for my kids to eat, our family room looked out onto the Dounas pool area with plenty of sunbeds and an amazing sea view, and John who looked after us every day by the pool was amazing, he always greeted us by name and with a smile, nothing was too much trouble, even bringing little sandwiches round to everyone at lunch time. Everywhere you went that service we received from all the staff was first class, would highly recommend, we look forward to returning in the future

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Carrie24038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your kind words here on TripAdvisor. It brings us great pleasure to read you enjoyed your experience at our hotel.

We are happy to read that you have liked the room we assigned and that we have been able to provide you the perfect setting for your stay.

In addition, we are thrilled you are enthusiastic about the service John gave you, since he always goes above and beyond to make our guests feel happy and satisfied. Your kind words have been communicated to him.
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel.

We are looking forward to welcome you back at our hotel!

Kind regards,

Alirio Pérez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel is a great place to relax and take it easy. The staff do their best to make sure you have to do nothing but lay back and enjoy the service. The food is great and the drinks are plentiful. This was our fourth visit.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank 770beverleyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to describe your impressions of your fourth stay at our hotel. We are pleased to read you enjoyed again your time with us.
Your lovely compliments about our staff truly are delightful and motivating for our team.
In addition, it delights us to read you enjoyed our food and our drinks.


Once more we thank you for choosing one more time our hotel for your holiday and we are very much look forward to having the opportunity to serve you again in the future.

Kind regards,

Alirio Pérez
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very well located for a speedy return to airport at end of our touring holiday - about 10 mins to airport! Good location within town too - right at end of bay. As it's pretty big not our usual type of hotel choice but were pleasantly surprised all-round.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank vrh79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elcastillorrpp, Manager at Barcelo Castillo Royal Level, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your kind words here on TripAdvisor. It brings us great pleasure to read you enjoyed the night stay with us. We are glad you discovered the restaurants and services of our location.

We look forward to welcoming you back at our hotel maybe for a longest holiday!

Kind regards,

Alirio Pérez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Just returned from a very enjoyable stay at the Barcelo Castillo Royal level. This is a beautiful area contained on a very nice resort which also has a supermarket located directly behind reception which proved very handy. The room was clean and comfortable and the pool area was very relaxing and always had sunbeds available (great to also see and restriction in place on "reserving" beds with towels at all hours of the morning and throughout the day as seems regular other places!). The staff here are a credit to the resort all very friendly helpful and welcoming. A special mention to Juan Fra at the pool bar who always had a smile and spoke to us by name from day one until the last day! The only, and I stress only, issue we found was with the El Ancla Royal level buffet. The food quality here just did not match the rest of the hotel. We enjoyed breakfast here each morning but opted to move to the attached marina restaurants Restaurante El Camarote and the sports bar both of which were very enjoyable and provided 30% off with our half board wristband. Overall a very enjoyable break and we would return for an extra few nights but would maybe think twice about paying for dinner in advance!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Aaron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this reviewResponded 4 weeks ago

Dear Guest,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Castillo Royal Level hotel with us and Tripadvisor readers.

Thank you for pointing out the system we have in place to avoid our pool sunbeds reservations as we believe that all guests have the right to a lay by the pool at anytime of the day, therefore our lifeguard removes towels from sunbeds unoccupied for more than one hour.
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. It is a pleasure for us to read that they have contributed to your well being whilst in our hotel. We can only agree with you that they are a credit for our hotel.
Thank you for referencing a member of our Dunas team by name: Juanfra, as now we are now able to reach out him and let Juanfra know how he did such a positive impact on your stay.
We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service specialy in the Ancla restaurant. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.
It is a pleasure for us to read that you had pleasant culinary experiences in our restaurants Noray and Camarote.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Kind regards,

Alirio Pérez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Castillo Royal Level

Address: Avenida del Castillo, s/n, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain (Formerly Barcelo Castillo Club Premium)
Phone Number:
Region: Spain > Canary Islands > Fuerteventura > Antigua > Caleta de Fuste
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Caleta de Fuste
#2 Luxury Hotel in Caleta de Fuste
Price Range: RM722 - RM1,554 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Castillo Royal Level 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Barcelo Castillo Royal Level Caleta De Fuste, Antigua, Fuerteventura

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