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6 - 11 of 48 reviews
Reviewed 6 August 2017 via mobile

No wifi, no working tv, no apology or offer of discounted rate. The room was clean and the sheets and towels were clean. This place has just had a renovation done. In fact they were still renovating right up until 10.30pm the night we arrived???? But the next night was even better when we were woken to an argument about money going on with the manager!!! Then of course the police arrived to help out and I slept with one eye open for the rest of the night.

People were allowed to smoke wherever they wanted - there are laws about this for the comfort and health of non-smokers!!!!

Have to say that management were friendly but it didn't make up for everything else. Will not be staying again and I wish I'd checked TA before booking this time.

Stayed: August 2017, travelled with family
2  Thank puckstar101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2017

we stayed a night in the studio room, very simple, noisy traffic so I suggest u get a room away from the main road...management were very nice and easy to get along with..room was way overpriced.. $140 for a studio considering what is available out there for $140. this room only worth $100...overall stay was pleasant.

Room Tip: stay away from the road...get a room to the back of the units...noisy
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank bluemountainsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

When first arriving at 3pm we could tell there was renovations happening...or supposed to be. I dont know how they could possibly do a decent job while smoking and drinking on the job. When we went upstairs to check in we were told "old management deleted all the emails and we didnt realise you were coming until today, as our system we use doesnt let us know until the morning of arrival and as the room you are in is being renovated we cant let you in, not even to put your luggage away, until after 5.30pm". When i asked for a partial refund, management refused as they only do the full amount or none at all her reason was because check in apparently wasn't until 4pm anyway. Our options were either to suck it up and wait or take the refund and go else where. (In hindesight after seeing the rooms we wish we took the refund and went elsewhere.) I had to show her the confirmation letter stating check in was from 2pm. At this time a new guest was entering as i continued telling her how unhappy we were. All of a sudden a room had just been cancelled and would be ready in 20 minutes and we got a $15 (partial) refund. When we finally got to our room, which was the oringial room anyway (as my sister had already been given the key) it was filthy. (see pictures Attached) and the tv only got channel 7, we had to wash our feet before going to bed as the floor was discusting and and our feet black from it, the noise made for a terrible sleep and the "free wifi" would of been good if there.was any. I had to hotspot my sister she could access her internet. Do yourself a favour and stay at the motel next door. Cheaper, friendlier and definately cleaner! Even though this place is under new management she definately needs re-training in customer service and housekeeping needs to either be trained or sacked! If home wasn't 8 hours away we would of driven back! A full refund would be nice considering this place should be shut down!

Stayed: July 2017, travelled with family
1  Thank Maddison N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2017

Natasha (new owners) are warm and friendly and the renovated rooms are lovely. Great accommodation when your on the road - always makes a huge effort for our travelling staff. Excellent facilities for the family and kids.

Room Tip: Dolphin Room
  • Stayed: February 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Todd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2017 via mobile

Most disgusting place I've ever seen. Black mould throughout, broken tiles, smelly, dirty, and clearly fake photos on the website. Didn't even stay one night and had to fight with the manager for weeks to get a refund.
Shouldn't be allowed to operate.

Stayed: September 2016, travelled with family
1  Thank Jaime M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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