I am sitting at the Maroma office very upset and angry and have missed my 2 hour horse ride session because the guide provided to us was so rude, pointed in my face, shouted at me when I asked for a helmet. He told us the beach was closed so I asked what alternative we had and he just said it's not my problem and not my job. He was unfriendly and dismissive from the start telling my friend to just sign the paperwork without her having a chance to read it. He was absolutely disgusting and I am now sitting here in tears as I couldn't bear to go on the trip with him. Meanwhile my friends have gone but we have all missed out on what was supposed to be a great, once in a lifetime opportunity for us to experience together.
We arrived at the place at 14.15pm for a 15.00 ride so why they didn't tell us in that time about the beach being closed I don't know. Instead we were left to hang around with no information for then to be taken back to the top of the long driveway with the one horrid guide who didn't even have helmets to offer us and didn't even know why the beach was closed or be able to offer us to reschedule or refund. This whole experience has been horrible
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