The staff was kind and left our party alone. We weren't bothered during our stay. The only issue is that upon check-in, they gave us a hard time about a paid reservation we had done via a third party website. Even if we booked outside of the hotel, the fact that we didn't pay for more than "one person per room" was not our issue. However, they made it ours by not letting us in our already booked and paid for room upon arrival. After traveling from America, flying from Manila to Cebu at 5am and then taking a car ride for 3 hours and a boat bumpy ride for another hour.....please welcome me with kindness and some compassion. Consider that people came from far away to be here on vacation.
Again, I'm grateful that they just didn't give us any more issues once we got our rooms, but it's a little disappointing to arrive in a resort in the Philippines, where I know it has a reputation for its awesome hospitality....and it felt less than that expectation.
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