Lovely hotel and gardens. Breakfast had plenty of variety. Evening meal service was a disaster. Only one waiter on duty for the week we stayed. Hotel was busy due to Solheim Cup in the area. Didn't improve all week. This was a pity as it's a lovely hotel and fabulous friendly staff.
Dear SusangD232VE,
First of all, we would like to thank you for choosing us during your stay in Sotogrande.
We apoligize for the inconveniences you meant about the restaurant service, and we take good note of it.
We hope you enjoyed your days with us, as it will be a pleasure to welcome you again at Hotel Encinar de Sotogrande.
Regards!
Lovely looking hotel, rooms are very modern.
Staff are very friendly and helpful, especially the receptionists, arranged for a local company to bring us a rental car at a great price, pointed us in the direction of pretty much anything we asked for and spoke great English.
Pool and seating very clean, didn’t struggle with beds atall.
Would definitely return in September again as it was quiet.
Dear Taylor Y,
Thank you for trust in us during your stay in Sotogrande and for share your feedback on TripAdvisor.
Also thank you for the special mention to our staff. We work daily to make our clients feel like at home.
Hoping to see you soon at Hotel Encinar de Sotogrande.
Regards!
We have stayed at this hotel a number of times in recent years. Despite the apparent need for a massive overhaul of the whole complex, we had always appreciated its location, the grounds and the lovely swimming pool.
So we were thrilled to learn the much-awaited renovation had been finished earlier this year.
And what a great job the owners have done.
The hotel has been well and truly brought into the 21st century with its stylish neutral decor, timber floors, beautiful bathrooms and incredibly comfortable beds.
Some very tiny things still need to be addressed in the rooms; there is no place as yet to put your shampoo, shower gel etc in the shower cubicle. Also the smoke detector alarms have incredibly visible flashing lights which at night, with the black out curtains can keep people awake as their reflection bounces off the ceiling. They just need to be relocated in the entry way or replaced with ones without such annoying lights.
Slightly more important feedback .. the food at breakfast is perfectly fine but perhaps could be improved in terms of choice to reflect the brand new decor.
And finally the service too. We just think this beautiful hotel now needs to be accompanied with a friendly, highly-responsive staff. The service has always been perfunctory over the years; nothing more, nothing less. We had put that down to the fact the hotel was clearly in need of a overhaul. Yet now that the hotel is really lovely, perhaps the time has come for a rethink about service.
But hurrah, Sotogrande now has another beautiful hotel; it’s reasonably priced too so would highly recommend it.
Dear Gaminechick,
We would like to thank you for choosen us over the years during your stays in Sotogrande, and we also thank you for sharing this review on TripAdvisor.
For us is a proud see how our frecuent clients appreciate the refurbishment. We will take note of all the things you meant in order to try to improve them in the future.
And now, as you said, its time to take care of our clients and make them feel like at home. All the satff is working on it.
We hope to see you soon at Hotel Encinar de Sotogrande.
Regards!
Don’t expect much and you won’t be disappointed.
Tired, dusty old place in need of repairs at the least and total makeover ideally.
Sink was dirty, plug didn’t work it was badly worn and heavily siliconed into place. Dust on all the lampshades.
The place was stuffy, too hot and too much air freshener in evidence.
Could do better.
Dear guest,
We would like to thank you for choosing us during your stay in Sotogrande.
We apologize the inconveniences you mean, but we can inform you that we are actually working on a hughe refurbishment, so all this troubles will dissapear.
It will be a pleasure to welcome you again at Hotel Encinar de Sotogrande!
Regards.
Good location for golfers. Friendly staff and nice lounches and lobby. Very personal decor in bathrooms. Ok buffet breakfast.
We had booked a superior room, but got a standard. We had to complain three times before getting what we had ordered and paid. And there must be some serious moisture issues in the rooms. There was a very stuffy smell in the rooms and opening doors and windows did not help a lot. After getting back home we had to wash and air out all our clothes couple of times to get rid of the smell.
Dear guest,
We would like to thank you for choosing us during your stay in Sotogrande. We hope you had a wonderful golf break in the area!
About the room incidences, we apologize for the inconveniences, and we also inform you that we are under refurbishment, so we will solve out all this troubles.
We appreciate your feedback about our staff. We make our best to feel our guests feellike at home.
Hoping to welcome you again at the ´´new´´ Hotel Encinar de Sotogrande!
Regards.
