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Atlantica Porto Bello Beach
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Reviews (1,171)
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Reviewed 13 February 2018

We got a cheap week here for myself, my hubby and our 10 year old daughter.

Lovely resort, rooms were clean. One day our fridge stopped working and got hot, so we let the hotel staff know but not sure what was done and then one day we came back to the room and it had obviously blown so we opened the door to a room full of gas which stung my hubby and daughters eyes. Think this was just a faulty fridge and not the hotels fault.

We enjoyed the hot snacks (like hotdogs) and milkshakes from the beach bar.

Food and drinks were like a standard AI, but always options to choose from. Would just liked to have seen more traditional Greek food for dinners

Stayed: May 2017, travelled with family
4  Thank Hayleigh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaPortoBello, Public Relations Manager at Atlantica Porto Bello Beach, responded to this reviewResponded 2 March 2018

Dear Guest,

Thank you so much for taking the time to share your experience.

We are delighted to read the title of your review and are all happy to know we succeeded in making your stay a memorable one.

We all look forward to welcoming you back in the near future!

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach

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Reviewed 24 January 2018

We loved it.
2 adults and a 4 y.o girl.
Acomodation very clean.
Very nice restaurants within, plus the main restaurant/buffet which served food beyond our expectations.
Daily cleaned pools and areas are definitely a pro's as well as kids disco in the evening.
Cons: beach is a dissaster. Not their fault but that's a fact. Maybe some people enjoy sandless beaches but kid's don't. No way playing with the sand, building usuall stuff from sand etc. Kids club, day time activities not so brilliant.
It was great having any time access to the waterpark, however, nothing there apart of slides which were excelent but not always all open. I can't blame them as it was just the beginning of the season, however, once you are open for guests, you should be ready to have everything available.

Main thing for us - our daughter loved it and it was clean through out with very good choice of food for each meal.

  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Kamil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaPortoBello, Public Relations Manager at Atlantica Porto Bello Beach, responded to this reviewResponded 9 February 2018

Dear Guest,

Thank you very much for your letter and for your kind words regarding your stay at the Atlantica Porto Bello Beach.

I was pleased to read that you have very much enjoyed your stay with us and that you found almost everything of a high standard.

I would also like to thank you for your positive comments about our water park.

I look forward to welcoming you back to our Hotel for yet another relaxing holiday!

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach

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Reviewed 15 November 2017 via mobile

We visited as a family of 4 with two children aged 6&7 in the last week of October and it was a poor experience . On the surface of it this hotel should be great and the staff try their best but there is poor hygiene in and around the restaurants mainly with the fact that cats are free to roam in the hotel and restaurant and not just a few you can't sit without a cat either trying to eat your food or drink your coffee . No bottled water in the hotel , no hand sanitisers outside the restaurant or bathrooms , the food was awful just standard pasta dishes or turkey for at least half of the holiday nothing to get excited about . Absolutely no entertainment nothing not even the dreaded bingo or quiz no music no show not even sport on the tv just the entire hotel sat in silence on there phones or playing cards . An awful kids disco which started very late for young kids which consisted of a young lady screeching into a microphone in the hotel lobby and the kids dancing around her , smoking apparently allowed everywhere as no effort was make to stop them inside the hotel .Waterpark was closed for most of the time we were there with various excuses .. the list does go on quite abit . Children were extremely ill for now going on two weeks so if you are expecting Atlantica standard which is normally fantastic you will be disappointed .

Stayed: October 2017, travelled with family
4  Thank Collette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaPortoBello, Public Relations Manager at Atlantica Porto Bello Beach, responded to this reviewResponded 3 January 2018

Dear Guest,

Thank you for sharing the insight of your recent stay with us.

Please accept our apology for the situations that did not enable your stay to be an enjoyable one. Be assured that the managers responsible for the areas in which we fell short of your expectations will be advised and situations address accordingly.

At the same time I am glad that you found our staff to be very helpful.

Again, thank you for sharing as it helps us to improve on the services and goods we provide.

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach

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Reviewed 6 November 2017 via mobile

Stayed here October 17 had the best time with my 3 year old he loved the mini disco and kids splash area at the hotels own waterpark across a quiet road. The only thing I can say bad about the waterpark as the water was cold for the kids should be heated for the likes of October months. To go on any of the big water slides children would have to be five years of age or thereabouts Think the restriction was 1.2 meters. got a updated room which was nice. The food was very good. On the beach was great to get towels 20 Euro deposit was needed and they were changed every three days. Hotel was clean throughout. Bit of que at bar at night prob would be more of an Issue mid summer tho. Would book again definitely.

Stayed: October 2017, travelled with family
4  Thank alan04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaPortoBello, Public Relations Manager at Atlantica Porto Bello Beach, responded to this reviewResponded 6 November 2017

Dear Guest,

Thank you very much for sharing your experience with us concerning your recent stay at the Atlantica Porto Bello Beach.

It was a real pleasure having you and your family as our guests and we were delighted to read that you have very much enjoyed your stay with us.

Our aim always been to provide the best possible service and facilities to all our guests, at all times, therefore comments like yours, give us the strength to improve even further.

Once again thank you for having taken the time to provide a feedback and, in closing, we look forward to welcoming you back to our resort in the not distant future.

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach

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Reviewed 4 November 2017 via mobile

Last year I spent 10 days at the Atlantica Aegean Blue in Rhodes. It was lovely. We got speaking to a bar man each day and he spoke very highly of the Atlantica company. I therefore actively sought out another Atlantica hotel this year expecting the same excellent facilities and service. Sadly this was not the case, a massive let down. I did not expect it to be of the same level as the Aegean blue as the Porto Bello Beach is 4* and the Aegean Blue 5*. However the difference was more than 1*.

I've never been to a hotel where everything is perfect. Something always lets its down a bit whether it be cold pools or drinks not quite up to expectations. At this hotel everything was a let down.

General hotel maintenance - buildings all have render falling off. The mosquito nets over the bathroom windows torn and useless. Grassed areas unkept. Didn't look like they had been cut for weeks and full of nettles and weeds. The poolside never got swept all week and was dirty.

Rooms - clean but basic and outdated. Our friends upgraded to a suite which looked recently refurbished and was much better. They moved as their family room was too small. They had bunks for the kids which they could touch from their bed it was that crammed in.

Pools - freezing. Kids spent 15 mins in them then came out shivering. Probably not an issue in high season but in October not suitable. There was a tiny baby pool which surely can't cost much to heat. It was like ice. My 8 month old cried just dipping her feet in.

Food - massive let down. No sign of the show cooking people refer to unless you count cutting the meat off pre-cooked chicken legs show cooking. Little variety and cheap food. No fresh fish which I look forward to on holiday. Lots of pasta, rice, chips, sauces and cheap meat. Very few fresh veg, mainly frozen.

Drinks - horrible sugary cocktails and cheap nasty wine. I tried the white and sparkling and both awful. Inexpensive wine can be nice. Not here!

Activities and entertainment - where was it. There were no daytime activities. Probably as it was the last week of the season but no excuse. The mini disco was terrible. Firstly, just before we arrived the entertainment had moved indoors. The mini disco was shoved in a corner of the covered terrace, the only place you could smoke. Great, a dozen small children surrounded by cigarette smoke. It was so bad we couldn't stand to sit there. Very inappropriate. It could easily have been moved to one of the restaurants outside as they were all empty. The same handful of songs were played every night in the same order. After 3 days our kids were bored of it so resorted to running round the lobby with the rest of the kids as there was nothing for them to do.

Kids club - not up to scratch. Down to 1 staff member who had clearly had enough. All they did each day was colour in pictures, play on the playground and dig on the beach. No preplanned activities or themes. There was one exception where the kids had a treasure hunt. The kids were leaving early each day as they were bored.

Our last day was a joke. It was the last day of the season but we had a full day leaving at 9:30 pm. The staff were just packing up around us. The waterpark and water sports centre both closed. The snack bar closed. The kids club has no resources as everything was cleared away. The nets on the volleyball court and table tennis tables were taken down. Totally out of order.

Maybe this hotel is better in the Summer but our experience was nothing like many of the 4 and 5 rated reviews others have written. I think most staff had mentally packed up and gone home and it showed. Not fair when we have paid good money for a holiday nothing like we hoped for and expected. Having had a great Atlantica hotel the previous year, this hotel has spoilt its reputation for me.

Stayed: October 2017, travelled with friends
3  Thank Mrskrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaPortoBello, Public Relations Manager at Atlantica Porto Bello Beach, responded to this reviewResponded 6 November 2017

Dear Guest,

Thank you for taking the time to share your feedback.

While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach

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