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“Fantastic hotel next to a paradise beach”

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Iberostar Fuerteventura Palace
Ranked #2 of 14 Hotels in Playa de Jandia
Certificate of Excellence
Reviewed 13 September 2017 via mobile

Just come home after a brilliant holiday here. The hotel has outstanding cleanliness in all areas. Our room was cleaned to a sparkle every day. The staff are amazing, they work so hard and are extremely happy and friendly. The food was of very high standard, although as a vegetarian I did eat a lot of the same food during the week. I made up for it in the deserts which were fantastic. You will be very happy if you are a meat eater. My husband said the meat, fish and paella was delicious !
It was nice not to have too much loud music blasting out all the time. It is a lovely touch that they come round offering you little treats like ice creams and mini cocktails. The entertainment team were hilarious and made me laugh a lot just to hear them.
The beach is beautiful, with gorgeous sand and clear water.
It tends to be quite windy but we enjoyed the breeze. We went to the beach bar most days for a cocktail or two whilst looking at the sea.
I could not find fault with anything apart from my final comment and would recommend this fantastic hotel to anyone wanting a relaxing, comfortable, peaceful beach holiday with excellent food.

I wish there could be an area outside to sunbathe which is no smoking, there is always so much smoking when we are on holiday which is not nice for non smokers and is the same on the beach but it is like this in every hotel I have visited and is a shame as it is unhealthy.

Stayed: September 2017, travelled as a couple
Thank gardendream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 14 September 2017

Dear Guest,

We want you to know that the description of your stay with us at IBEROSTAR Fuerteventura Palace is very helpful and we thank you for providing your rating.

Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.

Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.

Best regards,

Quality Manager
IBEROSTAR Fuerteventura Palace.


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13 - 17 of 1,342 reviews

Reviewed 9 September 2017 via mobile

Stayed here February 2017. Year earlier we stayed in the Playa Gaviotas Park and loved it so we thought we would try the Palace this time. Again we loved it!! Beautiful setting, lovely food, self serve drinks area is great, room was fab! It's nice to be able to use all the sister hotels...We are returning next February to try the Playa Gaviotas!!
Highly recommend any of these three hotels...

Stayed: February 2017, travelled as a couple
Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 20 September 2017

Dear Jamie,

We want first of all that you accept our appreciation for the loyalty you have shown us by returning to IBEROSTAR Fuerteventura Palace for your most recent holiday. We are also very pleased that you have made the effort to share with us and the TripAdvisor users this latest experience.

We have treated your very detailed description of our services and facilities as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.

Moreover, your evaluation is of the utmost importance for us, because it shows through constant dialogue we can achieve the individual wishes and preferences of our guests and constantly improve ourselves.

We would like to thank you once again for your kind review and will be most delighted to welcome you back to one of our hotels soon.

Yours sincerely

Quality Manager
IBEROSTAR Fuerteventura Palace.

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Reviewed 3 September 2017

A fantastic hotel! We stayed for 11 nights, a family of four with two teenage boys aged 16/14. Had interconnecting rooms, which were very nice and spacious (refurbished rooms). It was the ideal choice allowing the boys to have their own space/privacy. The showers were amazing ‘rainhead’ showers and the beds were really comfortable. Our cleaner (Monica I think?) was fantastic, rooms always immaculate with extra touches like sweets left on the bed or the towels made into some sort of animal or flower!

ALL of the staff in the hotel were EXCELLENT, from Martina and the reception staff to the restaurant/bar staff, and the Animation team.

The location of the hotel is fantastic, right on the edge of a huge beach but in a quiet location. We walked into Morre Jable on a couple of occasions, it is about a 25 min walk . There are a variety of shops there and it is much busier.

The food in the hotel was great, one of the most varied all inclusive buffets we have experienced. The quality of the food was of a very high standard – hats off to the chefs! They had different ‘theme’ nights. There was always loads of choice, fresh meat/fish on the grills, a carvery, pasta, pizzas and much, much more! There was never an occasion where we could not find something to eat. Breakfast was equally as good, with lots of choices. The restaurant never felt too busy and the staff were great too, always friendly and accommodating. We were even serenaded by a local band one evening who came around the whole restaurant. Around the pool, there was a snack bar with a constant supply of food from pastries, cake and fruit in the morning to a good selection for lunch and then more cakes and pastries in the afternoon!

The pool area and hotel surroundings were also excellent. Most days there was plenty of sunbeds available. On some occasions, there were rows of sunbeds not being used and the hotel staff were keen to make sure people did not leave towels on the beds all day from first thing in the morning. The pool area overlooks a fantastic beach, which was easily accessible from the hotel. Another nice touch was the waiters would bring a ‘little extra treat’ around the pool in the afternoon. This ranged from ice creams to cocktails and iced coffee, we thought this was a lovely idea.

Now to one of the things that helped to really make the holiday for us. Usually, the boys are not too keen to do a lot of the organised activities but this hotel was different! The animation team work really hard to involve everyone (but aren’t too pushy). Although reluctant on the first couple of days, they decided to go along to the ‘teen’ club …. It made their holiday! The animation team were fantastic, an extra special mention for Vlady and Louise who were mainly in charge of keeping the teenagers entertained (not an easy job). They would meet up every day at 11.00 and decide together what activities they would like to do. There was a range of nationalities English, Dutch, Belgian, German and Spanish and all the kids got on really well. The boys made some great friends and thought Vlady was great too! The activities were archery, shooting, table tennis, darts, football, basketball and much more! They even went down to the beach most days and either did volleyball, body boarding and Brazilian martial arts (one of our son’s favourite activities of the holiday!! ) So this meant the boys were entertained from 11-1 and then 3-5 every day, they would also meet up with the friends they had made in the evening as well.

We would DEFINITELY consider going back but the hotel is becoming Adults only from next Summer. Unfortunately, our youngest son will only be 15, we did joke and say we would have to go without him!!

Many thanks to Martina and all of the staff...

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CShimmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 29 September 2017

Dear Guest,

We would like first and foremost to thank you for choosing IBEROSTAR Fuerteventura Palace for your recent holiday.


Every day is a new and exciting challenge for us based on providing our guests a feeling of staying at another home from home. Our highly motivated and competent team ensures that our service as well as our hotels extensive facilities provides a holiday feeling of the very special kind for our guests.

Again we thank you for your feedback and we hope to welcome you back again soon.

Best Regards,

Quality Manager
IBEROSTAR Fuerteventura Palace


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

First if all I would like to say that Iberostar Palace was still in the process of modernizing their rooms (they we're at approx 80% on our arrival). We were offered Sea side view but a non renovated room. We ended up upgrading to a shared pool room for a 60% discount. Fantastic! The room was modern, clean and very pleasant with direct access to the pool with our own personal sun beds. Food was phenomenal, especially dinner for an entire week they had a different theme.e.g. Japan, Mexico, local, etc. We had lobster on one of the nights! We were there for 9 nights. The entire animation team, especially Pablo and Alicia (the lovely Italian young lady) were fantastic!! The stuff was very friendly all round from the bars to the restaurant and reception. The only negative I had was the Juice at breakfast. They made fresh fruit juice right there on the spot but they also mixed it with artificial unpleasant juice. That was just unfortunate. Anyway that aside, beautiful sea views, beautiful beach, hotel was great and we definitely highly recommend it.

Stayed: August 2017, travelled as a couple
Thank Musitu F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 19 September 2017

Dear Guest,

It has been a real pleasure to read this excellent review of your recent vacation with us at IBEROSTAR Fuerteventura Palace and we really appreciate that you took the time to write and share it.

The fact that we were able to exceed your expectations with our service, the beauty and comfort of our hotel and our excellent gastronomy is of great importance to us.

It is therefore very satisfying for us that you have kept us in your fondest memories and it will be nice to welcome you back again.

Kind Regards,

Quality Manager

IBEROSTAR Fuerteventura Palace

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Reviewed 28 August 2017

Service and friendliness of the staff all over the hotel is exceptionally good. From Management to all other personal.
However:
Floor 3 still has the old rooms which are not renovated. They are directly located under Floor 4 where the pool area is. Very noisy in the morning due to other guests reserving beds and moving umbrellas etc. At least compensate the noise with renovated rooms.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank sim260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 18 October 2017

Dear Guest,

We are very pleased to read that you had such a pleasant time in our hospitality at IBEROSTAR Fuerteventura Palace and want to thank you for sharing with us.

Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome the ideas of our guests because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will of course take note of your valuable feedback, and will forward it to the appropriate department for consideration.

Again we thank you for this wonderfully positive review and look forward to seeing you again soon.

Best Regards,

Quality Manager
IBEROSTAR Fuerteventura Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Fuerteventura Palace

Address: Las Gaviotas, s/n, 35626 Playa de Jandia, Pajara, Fuerteventura, Spain
Phone Number:
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Playa de Jandia
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa de Jandia
#2 Top resorts Hotel in Playa de Jandia
#2 Luxury Hotel in Playa de Jandia
#3 Family Hotel in Playa de Jandia
#5 Romantic Hotel in Playa de Jandia
Price Range: RM 873 - RM 1,384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Fuerteventura Palace 4*
Number of rooms: 437
Official Description (provided by the hotel):
NOTE: The hotel will be closed from 1 November 2017 to May 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologise for any inconvenience. The IBEROSTAR Fuerteventura Palace hotel is an excellent choice to spend a few days packed with culinary delights, rest, relaxation, and sports on the island of Fuerteventura. Its location next to the immense beach of Jandia - which is 25 kilometres long - is undoubtedly privileged and is an invitation to tour all of the points of interest and most famous beaches in Fuerteventura. The Fuerteventura Palace hotel offers comfortable, refurbished rooms and suites as well as a restaurant with show cooking, three bars, SPA Sensations with a thermal circuit and body treatments, a solarium with sea views, entertainment for , free premium Wi-Fi, four pools, all inclusive, fitness room, meeting rooms, golf courses nearby and many more services and facilities and Star Prestige services. ... more   less 
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Also Known As:
Iberostar Fuerteventura Palace Hotel Playa De Jandia
Iberostar Playa De Jandia
Iberostar Hotel Palace Fuerteventura
Iberostar Fuerteventura Palace Playa De Jandia

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