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“Ok-but will not return”
Review of SBH Jandia Resort

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SBH Jandia Resort
Ranked #13 of 14 Hotels in Playa de Jandia
Reviewed 3 weeks ago

Firstly please be aware that this is a hotel were mainly Germans stay and they have not grasped the concept of queuing yet . As this could potentially cause arguments, you have to pay a deposit for your towels and pay for Wifi.
I booked 9 nights here, but would have settled for the 7, was sold this as a 4 star, but as we were allocated an apartment, the Room was dated and a bit tired, we did not have air con, only a fan, and for me this made it uncomfortable sometimes through the night and when the cleaners left the curtains open during the day. Food was OK but not the standard of a 4 star, just a 3. On many occasions i had to ask for the table to be laid, i don't think they actually take much notice of the fact that they need to keep there eye on the ball as there are many guests left wandering around looking for tables to eat at. Yet the maître was quick to tell me I couldn't take my drink outside, when the only 2 other English people that were in the hotel were seated outside and ask us to join them, as he had already made an issue about it, I couldn't be bothered to explain, so stayed inside for the latter part of my meal. The younger bar staff inside are very pleasant but I was made to feel uncomfortable when i had queued up for a drink and was next to be served, but Juan deliberately ask the German man (who was after me in the queue) what would you like Pieter, to which Pieter said this lady was 1st", I then turned around to Pieter and said Thank You very much, that is very kind of you. But this really put me off, and I would never go to the bar when Juan was serving again, as he either has a problem with women or the English? I had another experience too with the outside bar, I was at the front of the queue had ordered my drink, and a German came up to the bar to the left of me, slapped his empties on the table and ordered another drink, there were other people in the queue too, so I was a bit taken back by this. The barman took his empties and i thought here we go again, but to my surprise he actually served me my drink first, then him, but he did push in. Having worked in a bar myself before, a Good Barman/Woman, would always know who was at the bar first, so there is no excuses for bar staff to serve queue jumpers. As I find this type of behaviour very rude. The cleaners were very pleasant, smiley and sincere people, if this was adopted throughout the hotel it would feel a lot more welcoming.

Room Tip: Apartments do not have air-con
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  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 648 reviews

Reviewed 28 August 2017 via mobile

First of all let's start with the "welcome" done by the hotel team: cold.
We arrived at the hotel around 11.30am and were informed that the room will not be ready before 2pm. Problems: restaurant opens only a 1pm and you can not go out of hotel to the beach because you need your room card to go out and come back.

Then let's talk about the room (photos attached). Our room had a huge cigarette smell, the bed was dirty and the "4 stars hotel room" was really rustic ( the tv was probably older than my mom). The fridge was not on and was smelly, and there were only two places to charge phones or electric things ( one in room, one in bathroom). About bathroom: The hair dryer is out of age and water is coming out of the shower ( prepare the floor before you take your shower ).
We were not lucky to the end and had a view on the parking ( but this time it's only a question of luck).

About the restaurant/food. Cheap meals, repetitive but childs will be happy ! ( Fries every day youpii). And no worries if you miss your favourite meal which was on monday it will be back on wednesday or thursday haha.. For breakfast you have the choice, bacon, eggs, croissant,... pretty good.
The restaurant's floor is really dirty, yesterday a woman screamed that there was a mouse but no proofs haha
Nice view from the restaurant but dirty windows :(

About the bar(s): just two bad things, drinks are cheap versions of the alcohols you know. Second thing is that unfortunately some barmen or barmaid have no idea about the ingredients to put inside the cockails ( had a mojito without menthol and with yellow lemon, had a second mojito made with sprite, a caipirinha with yellow lemon,...)

Finally about the extras ( VERY IMPORTANT):

ALL IS NOT INCLUDED.

- You have to pay your drinks after midnight
- Wifi is 7€ per day or 25€ for 7 days but was KO all this week so we were refunded.
- Pools(Billiards) are 2€
- 30min massages are 20€ and are VERY GOOD !! Fish spa is 10€ for 15 min with a foot massage. The guy doing massages is very kind and good.
- The hotel has nothing on the beach, so you have to buy your own things.
- The beach towels are free at the reception but you have to give 10€ just in case and they refund you when you give it back
- No cash distributor in the hotel, you have to walk 10-15 min to the town center and find a ATM distributor near the Faro Jandia Hotel
- Animation team is good but only 3 persons i think, only 2-3 activities a day, there are tennis field, beach volley field and soccer field but unexploited ( only one volley activity this week, then i've not seen anybody on it)



We leave tomorrow morning and are happy to go out of here, we had a very nice trip in Canaries but with activities out of hotel thanks to our tour operator. If we come back in Fuerteventura and especially in Jandia which is a very calm and beautiful place, we will for sure go in another hotel even if we will have to pay more !!

(PS: Special thanks for the only guy from the animation team, speaking all the world's languages and having some good advices for our activities.)

Stefan

Stayed: August 2017, travelled as a couple
4  Thank Stefan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Jandia Resort, responded to this reviewResponded 2 weeks ago

Dear Stefan M,

Thank you for reaching out to us on Tripadvisor to share your concerns related to your recent holiday with us at SBH Jandia Resort and we apologize that you felt your experience did not totally meet your expectations.

We would like to mention that our chefs prepare a variety of foods on a daily basis. As we cater for a wide range of nationalities, we offer an international menu as well as we offer to our clients a wide range of choice between fresh fish and meats, daily soups and vegetables. We also have themed nights in our restaurants such as a Spanish night.

Normally any defect will be repaired immediately by our technicians. We have immediately informed about this to our technicians. We will inform you that at the end of this year we will renovate and modernise our hotel. We can guarantee you that cleanliness in all our areas is very important to us. We have also protocols and rules to guarantee the hygiene and cleanliness in our hotels.

Extras like Wifi or safe are charges for the guarantee a very good basic rate. We are very sorry that you were not informed about it prior to your stay even though it is explained in all travel catalogues. Additional services like massages are offered in every hotel with additional cost.

Last but not least, we were quite surprised to read your comments on our staff as these do not seem to reflect neither our standards of service nor the usual feedback that we receive both on this portal and internal surveys; nevertheless please accept our sincerest apologies if you experienced any inconsistency in our service.

We are sorry to read that you would not like to return to our hotel. If you change your mind, we will be happy to welcome you here again.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

Can't believe all the bad reviews on this hotel, me and my family have just returned from a 7 night all inclusive at sbh jandia, no problems with the room a bit dated yes but adequate, ceiling fans worked and cooled the room enough to sleep, had a great sea view which was superb, the food was fine always found something that was to our tastes and always plenty available, regards meal times yes restaurant was busy but they have long dinner times so plenty of options in that sense, pools were fine, cool when you first get in but if your sunbathing in 30+ degrees heat anythings gonna feel cold,there is a lot of nationality's at the hotel but didnt bother us. would stay again no problem great value for what it cost, if you want 5 star luxury you pay 5 star money

Stayed: August 2017, travelled with family
1  Thank Warren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Jandia Resort, responded to this reviewResponded 30 August 2017

Dear Warren P,

Thank you very much for have taken the time to write a review about our SBH Jandia Resort. We are delighted that you would to visit our hotel again in the future.

It makes us very happy to inform you about our modernisation of the entire hotel starting at the End of this year.

Customer satisfaction is very important to us and we try to fulfil their expectations on a daily basis. We e.g. prepare fresh food on a daily basis, clean the complex and the rooms on a daily basis and to a high standard.

It would be an absolute pleasure to see you again soon.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile

Came here last minute with wife and 2 kids (10&4) ,. Having booked late then read trip advisor was a little apprehensive however all our fears were very soon banished . Having been here 11 days have read the most recent reviews and of course would not seek to disrespect anyone's views or experiences. That said we have ( in fact still are having) had a great time here and would not hesitate to come back. Yes the rooms could do with a refurbish but if I am honest so could my house. Every member of staff we spoke to for any reason could not have been friendlier or more helpful. The food is plentiful and wholesome with plenty of choice . We have never failed to get a sun bed around the pool and really have no complaints at all. Given what we paid my view is excellent value for money and very friendly family based holiday , thank you .

Stayed: August 2017, travelled with family
1  Thank smudgerx652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Jandia Resort, responded to this reviewResponded 30 August 2017

Dear Smudgerx652,

Thank you very much for sharing your opinion about your holiday here with us in our SBH Jandia Resort. We always appreciate feedback like yours and use it to improve our services. Our main goal is customer satisfaction.

We are happy to know that you spend a great time here with us. Our staff is always very friendly and helpful with our clients and does their best to fulfil the guests’ expectations. Many of our clients comment it positively here on Tripadvisor.

Our clients can be sure to always receive good quality food and drinks. We make sure to offer our guests a variety of foods, live cooking and thought through menu.

We would like to inform you that at the end of this year we will begin with the modernisation of the whole Resort.

We really hope to welcome you back here!

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

Please do not stay here!!!!

510223714

Really in need of some work! Just got back from a 10 day break and like the other reviews everything is really old and in need of sprucing up. On arrival the staff seemed ok not the friendliest but enough English to tell us that we need to wait an hour to check in so put your bags over there and go for lunch. No proper directions had to find our way around. Mainly German guest and the staff seemed to talk German and Spanish but very little English. In our second week myself and my 2 children got stuck in the lift we were stuck for over a hour the hotel maintenance got us out. The next day we were told we didn't get stuck in the lift we broke the lift and we were told we had to pay the bill. The hotel refused to show us the cctv and refused to call the police for us.
I contacted on the beach and then the police who explained I need to get a complaint form from the hotel. So that's what we done! when we handed it back to them they gave us a bill in Spanish. We asked for it in English and explained we can't read Spanish and were told that's not her problem. We had to go to the police ourselves. The hotel hadn't reported any crime.
It was reassuring however at the same time we couldn't believe what the manager was doing. We were very scared as at this point it was like something you watch on tv. We didn't feel safe as we couldn't trust the hotel! I was with the children at all times and after the incident the children didn't feel comfortable to step left without me.
The pools are freezing cold and the alcohol is so watery it's not even worth having a drink, the meat is raw and the selection of food is very repetitive

Stayed: August 2017, travelled with family
3  Thank jc5305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Jandia Resort, responded to this reviewResponded 30 August 2017

Dear Jc5305,

Thank you for leave us your comments and we regret so much that we could not satisfy your expectations about our SBH Jandia Resort.

Normally any defect will be repaired immediately by our technicians. We have immediately informed about this to our technicians. We will inform you that at the end of this year we will renovate and modernise our hotel.

We would like to mention that our chefs prepare a variety of foods on a daily basis. As we cater for a wide range of nationalities, we offer an international menu as well as we offer to our clients a wide range of choice between fresh fish and meats, daily soups and vegetables. We also have themed nights in our restaurants such as a Spanish night.

Our pool is heated to 24ºC throughout the year depending on the outside temperature. Anyway we will check again the temperature.

We are really sorry to read the happenings in your holiday and that you would not like to return to our hotel. If you change your mind, we will be happy to welcome you here again.

Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SBH Jandia Resort

Address: Calle Biocho 4, 35625 Playa de Jandia, Pajara, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Playa de Jandia
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Playa de Jandia
#9 On the Beach Hotel in Playa de Jandia
Price Range: RM481 - RM705 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SBH Jandia Resort 3*
Number of rooms: 506
Official Description (provided by the hotel):
A resort offering rooms and apartments. Situated right at the long white beach of Jandia, just separated by the natural protected area of the "Salar de Jandia" and close to the little harbour town of Morro Jable. Discover the beaches of Fuerteventura, the sea and the natural environment staying in Sunrise Jandia Resort! ... more   less 
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Also Known As:
Sunrise Jandia Hotel Playa De Jandia
Sunrise Jandia Resort
Hotel Sunrise Jandia
SBH Jandia Resort Fuerteventura/Playa De Jandia

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