My wife and myself stayed at this hotel for the first two weeks of October 2017. We really enjoyed our stay here and would come again if we have another October holiday in Fuerteventura. The only reason we’ve scored it 4 out of 5 is because of the WiFi. (See down below).
I’ll try and cover stuff not mentioned elsewhere.
You’d expect the temperature in early October to be in the mid to upper 20s, but there was a heat wave in the second week and temps went over 30 peaking at 36C. It wasn’t very windy and we had sun every day, no cloudy days or rain. Came back very brown! Sea temp was 22-24C and overnight temp around 22C.
Reception is on the 4th floor and rooms aren’t made available until 2pm.
One of the things you will be asked at check-in is which dinner sitting you’d like. When we were there sittings were at 6pm and 8pm. We’d recommend the 8pm. The 6pm is a bit rushed as they start clearing away at 7:15pm for the later sitting. Additionally it means you have to get showered and changed earlier. You can subsequently change the sitting, to do this approach the Maitre d’ at the entrance to the ground floor dining room in the evening, NOT the reception.
Towels are handed out at check-in. There’s a 20 euro deposit for a pair, and a charge of 4 euros per day for a pair, or 25 euros for a week. If you wish to change the towels there’s a 1 euro charge which is donated to charity.
There’s a 4 euro per day charge for the safe in the room.
There’s ample parking space if you hire a car.
There are 9 floors (zero/ground to 8). We had a sea view room on the 1st floor. All rooms are sea view, but if you’re on floors 4 or 5 the sea view is obstructed by floors zero to 3 which are in a separate block in front of 4 to 8 . Suites would appear to be on floor 8. We’d recommend floors 1 to 3. They are big into towel origami, you get a different one each day – see attached photos for a couple of examples.
There wasn’t a brochure in the room describing the hotel’s features, or any stationery. You’re given a single sheet on check-in which gives you all the info you need.
Our room didn’t have white bathrobes, but we did see people wandering around the pools wearing them, so not sure about that.
The TV has 2 English language channels: BBC World News and Sky News International. The Hotel home page on the TV has a scrolling bar at the top giving weather details for the day. Also there’s a 5 day weather forecast outside the dining room on the ground floor.
The hotel is facing east so you get some nice sunrises – see attached photo. (Sunrise was around 7:50am while we were there and plenty of people were taking an early morning swim in the dark in the pools at 7:30am!).
There is a large central atrium (see attached photo) the full height of the hotel, with the rooms off either side which amount to north and south wings. The ground floor rooms are in the north wing only. (See attached photo of the hotel taken from the sea’s edge).
There are two outside pools, one either side of the pool bar (see attached photo). It took us a day or two to discover that the northern one was considerably warmer that the other, presumably it’s heated in October. There are plenty of sun loungers around the pools, but they get booked up with towels pretty quickly. You’ll need pegs to keep the towels in place if windy. They can be bought in the hotel mini market.
The indoor pool in the spa is rather like a big long spa bath, you can swim in it but not much. The gym is well equipped with cross trainer, jogger, cycle, weights etc. No rowing machine.
The hotel is located half way along a long, wide, sandy beach (see attached photo). There are sun loungers etc. on the beach in front of the hotel, but they are not owned by the hotel. Charge is 13.50 euros for the day.
There is a mini market and boutique on the 3rd floor. Water is 1 euro for a 1.5 litre bottle which is cheap enough to save you a walk to the local supermarket.
If you come out the front door and turn immediately left and walk to the end through the gates you come to the nearest Spar supermarket which is in the shopping centre where the Esprit clothes shop is. Opposite the Spar there is a single place taxi rank, and across the road down in amongst the eateries is a hidden shop selling a large range of UK Newspapers and books, stationary and gifts etc.
Pharmacy: If you go to the end of the drive and turn right it’s a walk down there. We found there is a nearer small pharmacy in the back of the El Parmarel Shopping Centre which is signposted outside the hotel to the left of the phone mast.
The nearest bus stop is down the main road from El Parmarel outside the petrol station. We caught the bus to Jandia there, they seem to come through every 15 mins or so. You’ll know when to get off because there’ll be a mad rush for the door!
Is the hotel child friendly? There seemed to be a lot of children there and a kids’ paddling pool, and fenced off areas in the main pools. There aren’t any swings etc.
Is it wheelchair friendly? Yes, there were quite a few wheel chair users there but they’d have problems accessing the beach.
Smoking is allowed on the room balconies, and on the terraces. People seem to be smoking on the sun loungers, with ash trays provided. It was a bit annoying when their smoke drifted across us while sun bathing. There’s also smoking at the tables outside the pool bar where people eat and drink.
There’s a fair bit of wildlife in the hotel grounds, egrets and hoopoes, and a chipmunk in the rocks at the south end of the beach. (See attached photos).
WiFi is our only complaint. The Hotel’s WiFi can’t be picked up in the rooms. You need to be in the atrium on the 4th floor, and then I could only get a decent link if I stood at the reception desk. If I wandered away with my iPad I’d lose connection. You’re given a slip of paper saying you log into their WiFi via your email or Facebook account (yes, really!). In practise it only offered me Facebook login, so if you don’t have a Facebook account you’d be stuck.
Some people told me they could pick up the local coffee bar WiFis in their rooms, and even from one of the beach bars. If the local coffee bars can give access to WiFi in the hotel’s rooms I don’t see why the hotel can’t achieve it given modern technology!
There’s a mobile phone mast at the end of the drive to the hotel and I found it gave brilliant reception on my 4G smartphone, so I gave up with the hotel WiFi and used my mobile via my mobile account to access the web. I didn’t exceed my contract quota, so no problem there.
There are two PCs on the 4th floor which I was told were 5 euros per hour, but I didn’t use them.
Recommendations to management: -
Try and make WiFi available in the rooms. In 2017 customers expect that from a 4 star hotel.
Also give access to ‘SBH Free Wifi’ via password, rather than Facebook/eMail.
Do you really need two sittings for evening meal? There’s only one sitting for breakfast and surely there are more people at breakfast than evening meal as some people eat out in the evenings? We’re not all going to turn up at the same time in the evening so you shouldn’t be overwhelmed.
Ban smoking on the sun loungers?
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, HotelQuickly and Agoda so you can book your SBH Costa Calma Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunrise Costa Calma Palace Hotel Costa Calma
- Sunrise Hotel Costa Calma
- Costa Calma Palace
- SBH Costa Calma Palace Fuerteventura