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“Best Vacation of Our Lives”

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Hilton Rose Hall Resort & Spa
Ranked #5 of 6 Hotels in Rose Hall
Certificate of Excellence
Reviewed 19 August 2017

ARRIVAL-- was the only part I would complain about. Check in took about 45 minutes for our entire group to check in. Our room wasn't ready for about two hours after we arrived, but they upgraded us to a partial ocean view so we couldn't complain. Also, they had damp towels and welcome drinks (alcoholic and nonalcoholic) waiting for us.

ROOM-- once our room was ready, we were thoroughly impressed with the partial ocean view. We were on the golf course side, so we had a beautiful view of the golf course, aqueduct ruins, and ocean. If you're debating whether or not to book partial or full ocean view, I recommend the partial. We still had plenty of ocean view from our partial room. The bed was comfortable, the coffee pot worked, the bathroom had all of the amenities we needed (hair dryer, plenty of towels, etc.), and the room safe was easy to set up and really convenient to keep all of our valuables stashed.

HOUSEKEEPING-- the housekeeping staff was so friendly and prompt! The rooms were cleaned every day, towels restocked, and most days we got a super cute towel animal on our bed. Donna and Jasmin were especially sweet! Our only complaint was the mini-fridge was not restocked every day. They only stock it with water and coke, no beer, but there's so much alcohol throughout the resort we never felt the need to have any in our room. And if we were craving a beverage in our room, we just walked down to the Frog Bar and brought them up. Plus there's room service.

LOCATION-- PERFECT! Only 20-25 minutes from the airport, and unlike other resorts we saw, the Hilton is distant from the road and sits on multiple acres of land so you can't see other resorts. You feel very secluded in a good way. But if you do want to get off of the resort, there's a free shuttle that will take you to the Rose Hall shops which are less than 5 min away and have many touristy stores. Make sure you look at the souvenirs the people on the resort offer first and talk price, so you don't get overcharged. And of course you can always take excursions. We recommend the Dreamrunners catamaran cruise to the Dunn's River Falls (also includes PHENOMENAL snorkeling over the coral reef) and swimming with dolphins at Dolphin Cove.

AMENITIES-- ALL INCLUSIVE. Includes food (no limit to how many meals you can have), beverages (alcoholic/non), and snacks. ATM was down most of the time we were there, but if you have large bills, the front desk will give you change.

RESTAURANTS-- honestly all amazing.
-Moonstones- LOVED the pizza-- cheese because the meat was kind of weird. Also has a great pasta buffet for dinner; I had the cheese tortellini with bolognese, and my husband had the spaghetti with marinara and chicken. Both were very good.
-Buffet- LOVED the themed-buffet nights, especially Jamaican night.
-Mangoes- liked the quesadillas and beef patties-- if you get the patties, make sure to order the cheese sauce to have with it.
-Three Palms- went there to celebrate our wedding and the service was amazing. The only bummer was we couldn't have our whole group of 16 sit together so we felt a little separated. BUT the food and service def made up for it. I had the herb-crusted chicken, which was cooked perfectly. You can get a different side than what's on the menu. It was the night of our wedding so the servers made a special plate for us at the end.
-Luna de Mare- great atmosphere, wonderful service, and delicious food. I had the alfredo, huge portion but really tasty. My husband had the chicken parm, yumm.

BARS
-King Frog Bar- so convenient. We definitely visited this bar more than any other. delicious drinks and friendly service... Cynthia was great!
-Swim-up bar- so so so awesome! loved ordering Miami Vices (pina colada and strawberry daiquiri mixed).
**all bars make drinks STRONG so if you just want a little alcohol, make sure you specify.

POOLS/WATERPARKS
-Main pool- clean, beautiful view of the ocean, and often has activities inside-- pool volleyball, aerobics classes, etc.
-Swim-up bar pool, water slides- AWESOME AWESOME AWESOME. We spent most of our time here. The water slides are so much fun. Make sure you get there kind of early to scout an inner-tube-- needed for one of the slides.

SERVICE
I will say the service in Jamaica is a little slow compared to the hustle and bustle of American customer service. Everyone seems to be on island time, but you need to have that mindset when you go to Jamaica. We were never disappointed because we weren't really in a hurry.

ACTIVITIES
There are so many activities offered every day for kids and adults. There's a daily activity board by the water park that details all activities and their locations, including beach volleyball, pool volleyball, soccer, performances, different classes-- dancing, zumba, aerobics, patwah (Jamaican language), etc.-- disco (club that kids can go to until 11p.m. then adults only), etc.

LIKED BEST-
-the water park
-being able to explore the resort, including the aqueduct ruins (when there's not a wedding there of course)
-the drinks
-the food
-honestly everything

LIKED LEAST-
-the seaweed on the beach
-that's literally it


WEDDING
We were married in the West Lawn gazebo at 11 a.m. and it was BEAUTIFUL. Our wedding coordinator, Charline, was very prompt and organized. We met the day before the wedding to do a walk-through. Our photographer, Cedric, did a wonderful job. He was so kind and funny. He called before the ceremony to see if I wanted getting ready pictures. I declined, but it was nice he offered. The photos turned out BEAUTIFUL. The 30-minute cocktail reception after was set up in the gazebo directly after the ceremony while we did pictures. It was very basic but nice. They also reserved dinner at the Three Palms restaurant for us that night, which was no extra charge for us all to be together (like it is at some resorts)... even if we weren't all at the same table, we were next to each other. Our wedding was absolutely perfect. Even though the west lawn gazebo is right next to the main pool, the cabanas block the view so it still seems secluded.

The Hilton is honestly perfect. I would recommend it for couples, families, singles, etc. They have activities for all guests-- see above-- and plenty of spots that are kid-less for those who don't want to be around kids all day.

Room Tip: Partial ocean view on the golf course side is beautiful
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank trishiacurrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Representative at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 20 August 2017

Thank you for taking the time to review our resort after your recent visit to our property.

We do appreciate your feedback and comments to which we will share with our team. We are elated to hear that you enjoyed your vacation with us and the services offered by our associates.

Looking forward to seeing you next year.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 19 August 2017 via mobile

It really makes me wonder how people who work in hotel receptions seem to completely ignore the poor person who has been waiting in line for ages & serves the selfish people who push in & make their own queue (which just happens to be in front of me & the other kind patient people).

Manners cost nothing but if the staff could try and help the poor people who have queued 4 ages, that would be a bonus.

#nothappy

Stayed: August 2017, travelled with family
Thank Chidders55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Representative at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 25 August 2017

Thank you for taking the time to review our resort after your recent visit to our property.

We truly thank you for you continued loyalty to The Hilton Brand.

There were some other areas that you provided feedback on in which we are truly sorry about the quality service that was given rest assured this is not our standard.

We do appreciate you letting us know as this will aid us in improving our services, We will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

The HRH team took care of us and make us feel right at home from day one. They were always happy to assist. Awesome selection of food and drinks, they have something for everyone. If it's not readily available, just asked and they will do their best to assist.

The water park is a must, relaxing in the tubes around the lazy river or screaming down the slide❤️.


  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Charmaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Representative at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 20 August 2017

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members.

Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one.

There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017

We visited the Hilton Rosehall Resort for a well needed family vacation. Check-in was pretty easy and in good time. Our room had a beautiful ocean view, clean and amenities were very nice. We loved the lazy river, and the kids enjoyed the hobby cats and water slide.

Entertainment was relatively good, could use more evening entertainment but overall the kids had fun and we could always find something to enjoy. The beach is relaxing and the water is not deep so f you want a water activities bear that in mind.

Meals were good for us, we enjoyed eating at the three palms and moonstone. Staff was very polite and helpful, also good with children. We enjoyed excursions off the resort we used local operators because the cost worked out better, we enjoyed the bamboo rafts, mystic mountain and the blue hole.

Our airport transfers were done by TCJ Tours could not recommend enough, very comfortable vehicle, fully air conditioned we had a greeter who waited for us to arrive then took our luggage. We did our tours with them as well. Overall we had a very smooth and relaxing trip and the Hotel was definitely up to par.

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank A-M-Traveller101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Representative at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 18 August 2017

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members.

Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one.

There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

Lovely , from rooms to service & food. All good, nightly entertainment, daily activities, staff, choice of food, drinks , pools, only minor complaint would be the food at the restaurants you reserve. The food was no different really to the buffet which was excellent with a different theme every night. Expected totally different in the restaurants, was very similar. Great for families with older teenagers as well as those with younger children & couples. We travelled with old teens who usually find something to complain about , but didn't here!
Go to Rose hall great house for he evening visit from the hotel- scares you to death!! Not for young kids!

Stayed: August 2017, travelled with family
1  Thank JPackworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Representative at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 17 August 2017

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members.

Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one.

There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Rose Hall Resort & Spa

Address: Rose Hall Rd, Rose Hall, Montego Bay 000000, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rose Hall
#4 Romantic Hotel in Rose Hall
#4 Spa Hotel in Rose Hall
#4 On the Beach Hotel in Rose Hall
#5 Luxury Hotel in Rose Hall
Price Range: RM1,116 - RM2,672 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Rose Hall Resort & Spa 4.5*
Number of rooms: 488
Reservation Options:
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Also Known As:
Hilton Rose Hall Resort And Spa
Hilton Rose Hall Hotel Rose Hall
Rose Hall Hotel
Hilton Hotels Montego Bay
Hilton Rose Hall Resort & Spa Jamaica - Montego Bay

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