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Reviewed 3 weeks ago

The best part of the whole resort is the staff. They make you feel like friends rather than customers. Everyone seems so happy to be there and wants to ensure you have a great time. The room was very comfortable, clean, and aesthetically pleasing. The food is amazing, the best food I have had at an all-inclusive resort.

Date of stay: February 2021
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Review collected in partnership with Hyatt Hotels
Thank Stay46137793139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 2 weeks ago

Dear Stay46137793139,

Our service from the heart guarantees that it is our genuine pleasure hosting you at our resort. We are happy that you felt right at home and enjoyed the food and your room. Thank you for choosing to stay with us at Hyatt Zilara Rose Hall, it was a pleasure being your host resort.

Sincerely,

Leonie Jackson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We are on the last of 8 nights here and absolutely love the place. First of all, because of Covid, a hotel with over 400 rooms had less than 100 guests the entire time we were here. It's like having the place to yourself and not having to worry about fighting for the best spot at the pool.

Rooms: The rooms are spacious and clean. The bed was comfortable and the view excellent. Ours came with a huge tub, king sized bed and great view. The only knocks I have on it is that it would be nice to have a microwave for reheating food in our room. Also, there isn't a fan in the toilet area, so if you are dying to keep the romance alive, you may want to "go for a walk" and do your business elsewhere. Finally, the water temperature came and went during showers, so it's always good to be cautious and ready for a quick spout of scalding or freezing water. We turned it into a contest.

Food: This is an all-inclusive place whose food was reflective of a very high end hotel/resort. Many of our meals were good, but most were great. They had a great breakfast buffet at ChoiceZ where chefs like Denmar were happy to serve you and even make things on special request. This morning he made me a breakfast burrito and then saw another couple walk up that had eaten there for a few days. Before they could give him their order, he had already made their breakfast. We ordered room service a couple times for dinner and loved the Club Sandwich, Chicken Fettuccine A La Carbonara and Rigatoni Alla Bolognese. The meat sauce in the Rigatoni would rival most of my family's sauce. We ate at FuZion one night on the Wok Station and that was entertaining, but last night my wife wasn't feeling well so I called to see if they would do take out on the Ala Carte Menu. Twenty minutes later I picked up what to date was our best meal. This had an Indian flare and the Butter Chicken, Chicken Karaage and Shrimp was absolutely incredible. Today we were at the beach and got to order from Jamaica RootZ for lunch. Again, absolutely incredible. I had the Peppa Stake Loaded Potato and my wife the Curry Veggie Pasta. They even have a coffee house that serves coffee and treats and also a dessert place called BiteZ (at Ziva) where you can get desserts and ice cream. I saw a couple negative reviews about not all of the restaurants being open, but when you have a capacity of 1,500 and less than 100 people at staying here, they don't have an option to keep everything open. We were here for 8 nights and don't feel like we missed out on anything.

Covid and Sanitation: This was probably the most impressive. They require that you wear masks when you walk around the property and sanitize your hands every time you walk into a dining area. They change the mattress covers on the lounge chairs around the pool more than once a week and are always spraying the chairs and tables down with sanitizer. The staff are constantly washing their hands. I honestly feel that I am more protected from Covid here than at home. Hyatt also offers free Covid testing for those staying at least 3 nights prior to heading home. We took our test yesterday and had the results this morning.

Spa: We did a massage at Ziva in one of the houses on the water. It was absolutely incredible. They even ended our massage by putting our hands together, though it did take my wife a minute to realize she was holding my hand. She actually thought it was some bonding thing with her masseuse. The only down side to the spa was that because of Covid, all of the other amenities like the sauna and hot tub were shut down.

Service: Saved the best for last here because this was exceptional. The entertainment staff like Michael was engaging and friendly and the servers in every place were super nice. We befriended Toni-Ann by the pool our first day and the next day she had a place reserved for us. Today was her day off, yet we went to the pool area and Ingrid had set up a spot for us. Jamaican people are SOOOOO nice and the attitude here doesn't seem to change whether you tip them or not. They all seem like genuinely nice people . Of course we did tip all of them because tourism is Jamaica's #1 revenue generator and because of Covid, these people have been hurting.

So in summary, if you'd love to have a great experience and feel like you own the place, then please come check the Hyatt Zilara Rose Hall out. It is one of the nicer places I have stayed in a long, long time.

We liked it so much that we are going to book a trip next month to Hyatt Ziva in Puerto Vallarta with my wife and two younger kids.

Room tip: Stay at Ziva which is adults only but enjoy going over to Ziva as well
Date of stay: February 2021
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2  Thank 302kevinl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 1 week ago

Dear 302kevinl,

Thank you for vacationing with us! We are outright flattered by this detailed and complimentary five star review. In these times your safety and security is our number one priority, so you can imagine our sense of fulfillment in knowing that not only were you impressed with the safety procedures of the resort but felt wholesomely satisfied with your vacation experience. We are overjoyed in knowing that all elements of your stay met your expectations and appreciate you taking the time out, to not only recognize the outstanding contributors, but also detailing the highlights of your experience.

It was our pleasure being your host resort and we hope you have an equally wonderful time in Puerto Vallarta.

Sincerely,

Leonie Jackson
Social Media Coordinator

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Reviewed 3 weeks ago

This was one of the best all-inclusive resorts I have been to in the Caribbean, as Hyatt never disappoints. The staff was utterly amazing and made us feel like family, the grounds and room were immaculate, spacious and clean, and the beaches and pools were outstanding. The vibe is purely magical, always plenty of lively entertainment provided by the staff, and you would never ben able to tell this was in the middle of a pandemic. Not to mention the food and drinks were top notch, and you could easily feel like you want to spend a few months here.

As we would have said locally wah gwaan? jus de bess irie days wid dem zilara yaadis an a daily kick up rumpus! Respect, inna di morrow!

Many thanks to Toni, Cadine, Kasuli, Michael and the rest of the crew, everyone was the best! Robin and I will be back, you can count on it :)

Date of stay: January 2021
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Review collected in partnership with Hyatt Hotels
1  Thank Diesel_GSX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 1 week ago

Dear Diesel_GSX,

Thank you for vacationing with us. We are thrilled that you were able to enjoy an unparalleled stay and are flattered by your compliments to our associates, food and beverage and overall resort. We appreciate you taking the time to recognize the outstanding contributors and rest assured your compliments will be shared. It was our pleasure being your host resort and we hope that we will have the opportunity to welcome you back soon.

Sincerely,

Leonie Jackson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

My fiancé and I stayed on the adults only “zilara” side, and our stay was great. The room and view were beautiful, the food was very good, and the drinks were great too. This resort was a great mix of a fun and relaxing environment. It’s obvious that the employees genuinely care about making a positive impact on their guests, and we were made to feel welcome the entire time. Hartlon, Cadine, Kasuli, Travis, Michael, and honestly the whole “Z Crew” played a huge role in making our stay special. They were fun, professional, and super entertaining as a group. Lastly, in our opinion, having a friendly bartender makes a big impact on the experience. Davian was great and was always very kind to us. We’ve been on a lot of vacations and have never made connections like we made at the Hyatt Zilara. We will certainly be back, and look forward to seeing all of our new friends again.

Date of stay: February 2021
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Review collected in partnership with Hyatt Hotels
1  Thank mlmancano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 1 week ago

Dear mlmancano,

Thank you for your recent stay with us and for your beautiful review of your experience. I know that the Z-Crew will be overjoyed to hear your kind words and I will be sure to pass along your commendations regarding the other admirable aspects of your vacation.

We are pleased that you are thinking of returning and can’t wait to host you again.

Sincerely,

Leonie Jackson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We loved this resort, the food and the drinks were delicious and the room was spotless w/ a great view. The entire resort was pristine looked and very clean/well-kept. The staff were very courteous and so gracious!

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank caralauwaert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 2 weeks ago

Dear caralauwaert,

Thank you for the compliments to our resort. Thank you for staying with us at Hyatt Zilara Rose Hall, it was a pleasure being your host resort.

Sincerely,

Leonie Jackson
Social Media Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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