Despite the well furnished rooms, porto activities, promenade and beach are really amazing, the hotel lakes good customer service from the check-in moment, it seems to be their habit of not cleaning the rooms except when you physically be at the check-in counter, that was our second time to reserve at the hotel in a week, and they didn't check in except after around 50 mins wait at the counter for the reason of cleaning the rooms. Also they suffer lack of communications, the front desk told us there're some discounts for porto guests at white paradise beach, but when we arrived there the beach management told us they knew nothing about the discounts, and upon presenting them the brochures they kept saying it's only for dinner it not for entrance and so on. besides the working staff never help / guide you in any activity, fulfilling request until you ask them 3 to 5 times or eventually escalate them.
- Official Description (provided by the hotel):
- “Service apartments are managed by Porto world Hotels & Resorts. Any other apartments rented through 3rd parties are not under the hotel liability and responsibility ... more less
- Reservation Options:
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- Also Known As:
- Porto Marina Resort And Spa
- Porto Marina Hotel El Alamein