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Reviewed 18 July 2019 via mobile

We give 2 thumbs up for this hotel. Excellent service with never ending surprises. Staff are superb and friendly. Heartful thanks to Gopi for his professional welcoming service and assistance. Room was very clean and facilities were just beyond our expectations. Will definitely stay again in our next trip.

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank SuzanaMohammad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsWorldGenting, General Manager at Crockfords Hotel, responded to this reviewResponded 18 July 2019

Dear Mr. Musa & Madame Suzana,

Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and It is our honour to have you staying in our hotel and with an excellent experience.

Our team sincerely appreciate your compliments and continue support to their service. We have share with Gopi your positive feedback in order to encourage them to maintain and improve their excellent service deliver to all our guest.

We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
General Manager
Crockfords Hotel at Resorts World Genting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019 via mobile

Love the bar that has just been setup at the lobby recently with luxurious and impeccable design. Great services provided by the friendly bartender, Mr. Gary. Highly recommended for hotel guests to pay the bar a visit!

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank Justin_Huang-CC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsWorldGenting, General Manager at Crockfords Hotel, responded to this reviewResponded 10 July 2019

Dear Justin_Huang-CC,

Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and It is our honour to have you staying in our hotel and with an excellent experience.

Our team sincerely appreciate your compliments and continue support to their service. We have share with Gary your positive feedback in order to encourage them to maintain and improve their excellent service deliver to all our guest.

We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
General Manager
Crockfords Hotel at Resorts World Genting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019 via mobile

We enjoyed our stay at Crockfords Hotel at Resort World Genting. The view of the highlands, the room, bathroom with steam bath, cleanliness were excellent. It was quiet and cosy compared to the other hotels in Resort World Genting.

The staff from the lobby, executive lounge, room service were all very attentive and friendly (especially Jega and staff at the executive lounge and also the two male staff at lobby bar). Definitely a cut above most hotels.

Definitely one of the better hotels we have stayed. In my opinion, the only hotel worth staying at Genting. Will stay here when we visit Genting again.

Our only disappointment is with the resort itself; no real fine dining establishments although plenty of restaurants and eateries. Plenty to do for families but boring for couples who do not patronise the casinos.

Date of stay: July 2019
Trip type: Travelled as a couple
3  Thank crusaderbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsWorldGenting, General Manager at Crockfords Hotel, responded to this reviewResponded 3 July 2019

Dear tommykstan,

Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and It is our honour to have you visiting in our hotel and with an excellent experience.

Our team sincerely appreciate your compliments to Jega and team members of their excellent service. We have share with our team your positive feedback in order to encourage them to maintain and improve their excellent service deliver to all our guest.

We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
General Manager
Crockfords Hotel at Resorts World Genting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2019 via mobile

We went to check out this hotel before driving down back to KL city. It looks new and with grand decor. We tried the fried rice and satay which were delicious with good presentation. Devan was very professional and gracious enough to serve us some pastries and drinks while waiting for our food. Loved the coffee and the dessert. It was beyond expectation. Truly a first class hotel service.

Date of stay: June 2019
Trip type: Travelled with family
1  Thank GabrielleRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsWorldGenting, General Manager at Crockfords Hotel, responded to this reviewResponded 12 June 2019

Dear GabrielleRaj,

Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and It is our honour to have you visiting in our hotel and with an excellent experience.

Our team sincerely appreciate your compliments to Devan and support to our service. We have share with our team your positive feedback in order to encourage them to maintain and improve their excellent service deliver to all our guest.

We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
General Manager
Crockfords Hotel at Resorts World Genting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2019 via mobile

One of our best hotel stays in our lives! The butler service is v attentive and top notch— giving complimentary bottle of red wine is a v thoughtful touch. Daily breakfast in room is exemplary- love the nasi lemak with lobster rendang. The bed is so comfortable. And the toilet is huge.. The buggy service from entrance of hotel to sky avenue ( 200 m) is a nice touch . Only thing is when we want to swim, we have to take a cab to nearby maxim hotel.
Will stay again and highly recommend. Room type: suite

Date of stay: June 2019
Trip type: Travelled with family
1  Thank Jacnkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsWorldGenting, General Manager at Crockfords Hotel, responded to this reviewResponded 5 June 2019

Dear Jacnkiwi,

Welcome to the Crockfords Genting Highlands and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and It is our honour to have you staying in our hotel and with an excellent experience.

Our team sincerely appreciate your compliments and continue support to their service. We have share with our team your positive feedback in order to encourage them to maintain and improve their excellent service deliver to all our guest.

It is planned to have a indoor swimming pool and gym facilities soon in our phase 2 hotel expansion. We wish our guest would have an enhanced experience in Crockfords.

We look forward to welcome you back for another longer stay again to the Crockfords Genting Highlands. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
General Manager
Crockfords Hotel at Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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