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“Good Value”
other travellers have booked this property

Review of Luis I

Private heated Pool (electrically heated), The three villas are exactly the same
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Private heated Pool (electrically heated), The three villas are exactly the same
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Average
23 reviews
Private heated Pool (electrically heated), The three villas are exactly the same
Dining room villa 1
Kitchen, The three villas are exactly the same
Bedroom, The three villas are exactly the same
Bedroom, The three villas are exactly the same
Bedroom, villa 1 and 2
Beach of Puerto del Carmen
Sea View, The three villas are exactly the same
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 9
Puerto Del Carmen, Lanzarote, Canary Islands

Reviews from our community

Average - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
shaunie86
Widnes, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Dirty villa and pool a disgrace”
Reviewed 4 November 2014 for a stay in October 2014
2
people found this review helpful

Stayed here for a week in October with my family, when we arrived nobody was there to let us in and the key box on the wall is the same pin for all 4 villas as we walked in on another family. When we got in the right villa it wasn't very clean and we didn't know that 2 bedrooms are in the basement. We paid £80 to heat the pool as we had a 5mths old little boy and the pool was not only ice cold but extremely dirty to the point nobody wanted to go in it. I would not stay here again as i think for the £850 we paid you could get a nicer place with air conditioning and a warm clean pool.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: villa
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joycie152
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good Value”
Reviewed 18 June 2014 for a stay in June 2014
1
person found this review helpful

Eight friends have just returned from a lovely holiday in Lanzarote staying at Villa Luis1. We found the Villa to be spacious, easily big enough for 8 of us. The outside area was nice and big and it caught the sun all day. Going in June we didn't ask for the pool to be heated and it wasn't needed as very cooling after lying in the sun. The pool was clean if a little small. You need to take beach towels.

This was the first time staying in a villa so have nothing to compare to but for the price we thought it good value. I will say that the bathrooms are a little dated but their was plenty of hot water for all of us- 6 being women!!!

The kitchen is compact but adequate., but we ate out most nights.

The position of the Villa at the top of a hill but not a steep climb. About 10 minutes walk to the strip or Old Town. And there are some local bars nearer to hand. The Kazbar is great, cheap and friendly. We were at the end of the block in a nice quiet part of town. If the walk back is a bit too much in the heat then a taxi is €3-4.

Overall we thou roughly enjoyed our holiday

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Spacious lounge and outside seating/sunbathing area
Liked least: Uncomfortable sofa
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Nov 2016
Thank you for writing a review, I hope to see you again in our villa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelsea S
Sheffield, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“PLEASE FIND A BETTER PLACE TO STAY”
Reviewed 23 May 2014 for a stay in March 2014

This Villa is not worth the money, very unclean, pool takes too long to heat, alot of mould and limescale in the bathroom.

i would never stay in this villa again compared to better villas i have stayed in the area. 5 friends all stayed here. very spacious but you cant have the oven on as it trips the electric constantly. this is a pain if trying to cook.

owner/manager is very rude.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the pool area, great for relaxing but not the pool itself
Liked least: The whole place it made our holiday terrible.
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Reviewed 7 April 2014 for a stay in March 2014

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
xchelezx
Sheffield, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“DO NOT STAY HERE”
Reviewed 5 April 2014 for a stay in March 2014
5
people found this review helpful

HONEST REVIEW:
Me and my husband stayed here for a week on arrival this seemed like a lovely villa, we were here for one day and then our 3 friends joined us for the rest of the week, the villa states it sleeps 10 however there were 5 of us and there was only 1 bed spare.

the villa is very basic for the amount paid 700.00 for a week plus 150 deposit.... had to pay 75 gbp to have the pool heated, after 3 days this was still not warm, the owner was quick to take our money but not quick to reply to our complaints (you cant contact by phone call... sms and email only).

The towels were well worn and covered in holes, the pool was not cleaned and can definitely not fit 8 people in!
The hot water does not work well enough we had either a cold shower or a scaulding shower, the bath and shower were covered in limescale, bed linen was clean however there was only enough linen for what is on the bed so you have to wash this urself and make sure its dry in the day (this is hard if the weather isnt permitting) the sofa is well worn and uncomfortable, the electric trips constantly if the oven is on and any other electric appliance (even the kettle).

the owner is very rude, when i text the sms service and he didnt respond i emailed him he said in the email i had typed the number wrong even though i typed as he put in the guide book. he made me out to be simple when complained about the water in the pool not been heated despite paying for it saying there is thousand of litres of water to warm and should not expect this to happen soon, but he did not tell me this can take over a week when he took my money!!

we were a group of men/women aged 21-26, we dont believe the villa is worth the money paid, the location i can not fault but the service and cleanliness is appauling, the pictures do not look anything like what is advertised this is not a 4 star luxury villa this is a 2 star basic shell, if ur young and dont mind paying over the odds for basic then this is for you, if you want a clean home that feels home from home then do not go to this villa do not waste ur money!!

we had no trouble getting our deposit back but felt this was left in a cleaner state to when we arrived, i cant believe they actually take a deposit... if you trashed the villa u would do it a favour, i couldn't wait to get home if it wasnt for the company we was with i would have left this place and stayed elsewhere. the owner needs better management and customer service skills hes rude obnoxious and damn right arrogant.

i personally would rate this 1 out of a scale of 1-10

ADVICE- KNOCK DOWN UR VILLA- GO INTO SOMETHING ELSE OTHER THAN PROPERTY MANAGEMENT YOU RUDE RUDE MAN- IF YOU DONT KNOCK THIS DOWN THEN FUMIGATE, UPDATE, CLEAN AND FRESHEN UP AND DONT ADVERTISE A HEATED POOL THAT TAKES OVER 7 DAYS TO HEAT, THIS IS A POOL SLIGHLY BIGGER THAN 2 BATHS TOGETHER ITS DISGUSTING FOR THE MONEY.

Travelling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Apr 2014
I do not usually respond to reviews, everyone can say what they wish to, but I just want to point out a few things
I have not been rude to these people, but when a person tells you every day that does not have hot water, the boiler is broken, and every day I send the maintenance man in the villa, and this verifies that the water comes boiling by griffin,

the first 3 days, each day saying the same thing, the boiler is broken, no hot water, and every day the maintenance man goes to the villa and found that boiling water comes out of the tap
And every day, I says : the hot water tank has 100 liters of boiling water, when this boiling water is mixed with cold water to shower is available 250 liters of water for the shower, and when you use all the hot water, you have to wait for the boiler hot water again
I think it is not rude, it is normal that after 3 days by sending the maintenance man, and maintenance man says all is well, I say: do not ask me to send the maintenance man if all is well , he has to work repairing the things broken

This person when I was in the villa asked me to start heating the pool, this has a cost of 80 pounds, I asked them 55 pounds because the machine that takes a couple days to heat the pool
after two hours after starting the heating, they send a text to me saying that the pool was not hot yet
I replied that it is impossible to heat 25,000 liters of water in two hours, but if you did not want to wait the time required for heating, I would return his money, they said they wanted their money, and I handed them the money paid for this

All this can be for being young twentysomethings , but young people also have to behave properly and honestly
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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