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All reviews hot tub de luxe sun hats ocean suite smart tvs nespresso machine mini bar complimentary cava pure luxury stocked fridge thought of everything dream holiday little touches sun cream soft drinks and beer private terrace total relaxation
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Reviewed 18 January 2018 via mobile

A true five star accommodation. The attention to detail is amazing, too much to list! The staff are polite, friendly and professional, nothing is too much trouble. If you are visiting Puerto Del Carmen this is the place to stay.

Stayed: January 2018, travelled as a couple
1  Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanLSD, Director de Relaciones con Clientes at Lani's Suites Deluxe, responded to this reviewResponded 20 January 2018

Dear Charles M,

First of all, thank you for having choosing Lani's Suites de Luxe!!

It is a pleasure to know that you have been impressed by our resort, service and staff and that everithing was to your likng.

Thank you for all your kind words and we would be glad to welcoming you once again soon to this small piece of heaven!

Best Regards from the Lani's staff,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

If you want somewhere where you will have the last word in customer service, please go to Lani's. I know it's expensive but it's the so good. The swim in the warm inifinity pool with the view to the ocean is so wonderful. Jain-Lucca is so sweet and would do anything to help you. All the staff were lovely in fact. They wore all white and well.. everything is white. It must be so hard to keep clean! But very little sign of any workmen. They must work during the night. We had a top floor apartment, which gave a gorgeous sea view, and had sun all day. The bottom apartments have jacuzzis, but I preferred the pool anyway. Breakfast was delightful with a good choice, attended service and lots of Cava. If you want a memorable visit, go to Lani's.

Room Tip: No 9 upper apartment faced the sun all day.
  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Lorraine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanLSD, Director de Relaciones Públicas at Lani's Suites Deluxe, responded to this reviewResponded 20 January 2018

Dear Lorraine H,

Thank you for choosing Lani's Suites de Luxe for your holidays in the Canaries.

It is a pleasure reading that your stay has been an excellent one, feedback like yours motivate us to do each day more!

We will deliver your compliments to all the staff, they will be more than happy to know that their service is well praised! as you said: it is hard to keep it clean but is our main objective.

We would be more than glad to welcoming you once again soon.

Sunny Regards from Lanzarote!!

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Reviewed 15 January 2018 via mobile

Stayed here the same time last year and this year has just excelled again. Here for my friends 40th birthday with myself and my friends mother. I advised her to stay here after exceptional service last year, she has not been disappointed.
Thank you again all at lanis for making a very special birthday for my lovely friend so memorable.
As previously messaged I have been fortunate enough to holiday to Mauritius , America , Jamaica , Mexico and I could be in any of those 5 star luxurious locations staying here at lanis but for half the price and a hugely better service.
There is absolutely nothing to fault from the cleaning team , gaunlucas from the pool, Jorge and Antonio from the restaurant , farah and Jonathon from the mgt team who all are incredible.
Thank you again for an amazing holiday and will see you again next year xxx

Stayed: January 2018, travelled with friends
3  Thank sarahr0ss1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanLSD, Director de Relaciones Públicas at Lani's Suites Deluxe, responded to this reviewResponded 16 January 2018

Dear sarahr0ss1974,

First of all, thank you for your loyalty to Lani's Suites de Luxe for your last holidays on the beautiful island of Lanzarote.

We are delighted to know that you enjoyed so much your last stay with us and even more knowing that you came to celebrate this special birthday.

We are very grateful for your compliments and kind words towards our team and their daily service and attention to the detail.

It was a pleasure to welcome you again, we are looking forward to seeing you for your next visit.

Best regards form the sunny Lanzarote !

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Reviewed 14 January 2018

As soon as you walk in, you will get the feeling that you will not want to leave. The attention to detail and how your comfort is laid out is impeccable. Once inside you won't even realize that you are on the main promenade of Puerto del Carmen - now the ocean is on and it helps you relax. The place is spotless and welcoming. Staff are amazing, aim to please and make you feel at home, if not better. Private hot tub is very well kept and extremely comfortable. Restaurant is well done, on the beach and when the winds are calm the windows are all opened for an open environment, very good and breakfast a la carte. Addition of a tablet to the room is a great touch!
A stand for the suitcase would be nice, instead of having to place them on the bed. WiFI cut out a few times. Last year there was a little serving table for the hot tub which was missing now, as was the Chopard toiletries. Bathroom is small with no bidet and the shower is a bit tight. The television keeps reverting back to Spanish even when choosing English which is very annoying. No parking is available on loco, you have to find a spot on the street.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Dario954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanLSD, Director de Relaciones Públicas at Lani's Suites Deluxe, responded to this reviewResponded 15 January 2018

Dear Dario954,

First of all, thank you so much for your review and your last visit.

I would like to thank you for your nice words about the hotel and I am so glad to know that you have enjoyed your winter break in our hotel, as you have felt during this time, we work so hard to pamper of guests and we are always focus to provide the best service.

Regarding to the topic of the suitcases we always try to maximize the size of the Suite, for that we do not have any furniture for the luggage, but for future visit do not hesitate to contact us after unpacking your luggage and we will keep your suitcases in the luggage room, and of course, if you need help to unpack your luggage we will help you with pleasure.

On the other hand, I would like to inform you that we are working in our hotel with two different brands of amenities, Chopard in our Top Suites, and White Company in our little pieces of heaven. I am quite suprised about your feedback about your toiletries, because normally of guest enjoy at all all of them (eye cream, lip balm, vanity kit, hand cream, etc...), but just let me know in your future reservation if you need something more and i will find a solution as soon as possible.

Speaking about the TV and internet, I would like to clarify that the TV start always in Spanish as we are located in Spain, but we provide the option to change to your language without problems, sorry for the possible inconveniences.

Finishing my answer, I am so sorry to know that you did not use always our valet service to park your car; just calling to our reception or public relation team, we will pick up your car and bring to the hotel, and of course each one of our whole staff will be so pleasant to park your car during your next stay.

I hope that you could find my answer helpful, but in case that you need further information or any help do not hesitate to contact me directly.

Kind regards from Lani's Suites,

Samuel Santos
Resident Manager at Lani's Suites

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Reviewed 14 January 2018

We love this hotel - a little oasis in the middle of PDC. This time we booked a deluxe room - with jacuzzi - a downstairs room (all they had left as the hotel had sold out) and stayed over New Years’ Eve, we’d definitely choose this room type again.
Last year we stayed in Room 15. An Ocean Suite on the upper floor with a fantastic view over the sea.

Breakfast is included in the price and was always good. We had dinner a few times, and as before, was excellent, with a welcoming glass of Cava.

The hotel have improved even more than before - included now is a private transfer in a Mercedes with friendly drivers.

We really liked having our own patio and sunbeds with the fabulous jacuzzi. We were in Room 18 and had sun in the morning - in the afternoon we used to sit around the pool (never a problem getting a sunbed).

On NYE the hotel closed to the public and a gala dinner was offered to all guests, with a fun gift and complimentary Cava.

There is a cabinet around the pool area offering free water, ice, soft drinks and suncream, and daily smoothies and cocktails delivered to your sunbed. Gianluca worked so hard and aways had a smile and time for a chat. However, everyone working at Lani’s is very friendly.

Soft drinks and beer are also FOC in the room, with a welcoming bottle of Cava, sunhats and glasses to use, as well as a tablet to order room service and to use around the island, should you so wish.

Complimentary White Company toiletries complete the package.

As others have said, yes its expensive, but so worth it for a treat.

Can’t wait to return in May.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank bugalug12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanLSD, Director de Relaciones Públicas at Lani's Suites Deluxe, responded to this reviewResponded 16 January 2018

Dear bugalug12,

First of all, thank you for your loyalty to Lani's Suites de Luxe for your last holidays on the beautiful island of Lanzarote.

We are very grateful for your superb description of your second stay with us and are so pleased to know that you enjoyed every new little touches and details.

We are always in a process of improvment in order to continually surprised our guest in every way.

Reviews like yours push us to continue in the same way trying to fulfill every expectation and wish.

Your words will be shared with the entire team and are very much appreciated.

We are looking forward to you third visit to make it again as unforgettable as possible.

Best regards from the sunny Lanzarote !

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