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Hotel Jardin Tropical
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Savings alert! 17% below average rates

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Reviews (2,315)
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All reviewslas rocassea viewmoorish stylesea water poolon arrivalpool arealovely hotelsunset barbali bedsbed and breakfaststandard roompool staffhalf boardbreakfast was amazinghotel groundsmain poolbars and restaurants
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Reviewed 25 April 2016

This is my third visit to this hotel over the last 4 years and it's high standard of facilities
Rooms and food are still maintained. Amazing views over the sea with a very large main
Heating swimming pool with waterfalls is so tempting even this early in the year.

Very helpful and attentive staff make this place a joy to visit.

Room Tip: Third floor over looking the pool area and out to sea
  • Stayed: April 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Public Relations Manager at Hotel Jardin Tropical, responded to this reviewResponded 3 May 2016

Dear John M,

First of all we would like to thank you for having chosen our hotel Puravida Resort Jardin Tropical for the 3rd time in 4 years and for sharing your experience here on Tripadvisor.

We are happy to learn that you still appreciate the rooms, our gastronomy and our heated swimming pool with waterfalls.

Thank you for highlighting our staff. They work very hard to make sure that all our guests feel welcome and taken care of. Your comments will be shared with our team which will motivate them to continue their efforts in providing the service you deserve.

Thank you for your loyalty to our hotel and we look forward to accommodate you again soon.

Kind regards,

Puravida Resort Jardin Tropical.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2016

Stayed there for one week06/04/2016. Hotel is large with excellent facilities. It is also at the beach and close to lots of restaurants. The hotel as a splendid large pool lots of sunbeds and lots of nice seating areas. One nice touch is when yo arrive, instead of standing at a checking desks you sit at a row of small desks similar to a travel agents shop and the staff were very helpful. The gardens around the pool area are well set out and very relaxing. The only thing we did not like was the Argentine steak restaurant. It was presumptuous and over sold. The reception recommended it as soon as we arrived and said we had to book to get a table. We didn't book, just walked in and got a table. The steak was noting to write home about and the service was overpowering with waiters dressed in fancy gear and a couple dancing various Latin dances in the centre of the courtyard style restaurant. But otherwise we would definitely reccomend and stay at this hotel again

Room Tip: Level 8 was a good choice with nice balcony
  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ADAM1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Public Relations Manager at Hotel Jardin Tropical, responded to this reviewResponded 8 May 2016

Dear ADAM1998,

First of all we would like to thank you for having chosen our Puravida Resort Jardin Tropical for your recent stay on Tenerife and for sharing your experience here on Tripadvisor.

We are happy to learn you were satisfied with our hotel and all the facilities.

Thank you for highlighting the reception staff. It is good to know you appreciate our reception area and the check in.

We are sorry to read you did not like your experience in the restaurant El Churrasco.

Thank you again for your valuable time and for recommending us. It will be a real pleasure to welcome you back on your next trip to Tenerife and please do not hesitate to contact us beforehand to organize every detail of your stay.

Kind regards,
Puravida Resort Jardin Tropical

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2016

Nice hotel, central position. Good breakfast, friendly staff in all parts of hotel and grounds.
We had a standard room on 5th floor to side of hotel with partial sea view. Nice sized room.
Sun beds like so many other hotels not supposed to be reserved but always lots of them with towels on and no sign of sunbathers - for some considerable time. However pool staff very good at finding beds if you asked and were always very pleasant.
Overall a most enjoyable holiday.

Room Tip: Higher floor i e floor 5 or above - floor five reception floor
  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank mwallace1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Public Relations Manager at Hotel Jardin Tropical, responded to this reviewResponded 8 May 2016

Dear mwallace1234,

First of all we would like to thank you for having chosen our Puravida Resort Jardin Tropical for your recent stay on Tenerife and for sharing your experience here on Tripadvisor.

We are happy to learn you have enjoyed your stay among us.

Thank you for highlighting the hotel room, the location of the hotel and our friendly staff.

According to the hotel policy, reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter.

Once again thank you for your visit and for your review.

We hope to have the opportunity to host you again in the near future.

Kind regards,
Puravida Resort Jardin Tropical

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2016

Stayed here for a week starting from 15th April. On arrival we were greeted with a glass of bubbly while our paperwork was organised . The porter then took us to our room ,number 297 . We had paid extra for a garden view and expected a refurbished room like we saw online . No such luck we were given a room below ground level which looked like something from the seventies and both the room and corridor smelt damp and musty AWFUL !!! The garden view was a wire fence and a patch of grass . I went straight back to reception to complain and to my surprise they were very understanding and moved us to room 653 which was great with a lovely balcony to sit on . Ground level is 5 and I wouldn't recommend any room below so maybe email in advance to get a high level room. Breakfast was great everything you could want .Evening meal was very good with plenty on offer from fresh cooked to order meat, fish and chicken , lovely salads and a pasta chef .If you have a sweet tooth some lovely desserts .
The pool area is great and you don't need to reserve beds . The pool staff only release towels and cushions for beds at 8 o'clock and once you have a bed you can only leave it for an hour . Towels are fresh everyday which is great and no extra cost . Room safe is two euros a day and there is a fridge in the room for water. staff are extremely friendly and helpful. The evening entertainment is pleasant and nice to have a drink and listen to.The hotel is in a good position and shops and bars are on your doorstep. Just as well as drinks in hotel are expensive 22.50 euros for 2 gin and tonics . Would stay again as this is a beautiful quirky hotel but only if could guarantee high level room .

Room Tip: High level room
  • Stayed: April 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Stephen Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2016 via mobile

My partner and I decided to book a last min holiday to Tenerife straight after Christmas some could take our little girl away who was 11mths old at the time, a friend who works in a travel agency recommended this hotel and we were so glad she did, the resort and weather were beautiful, the hotel and staff are fantastic the pool was a great temperature to take our little one in, the room was lovely and very comfortable. Not to mention the food, now that is on a whole different level it's wonderful! In fact we loved this place so much we have decided to go every year after Christmas and already have the next one booked, can't rate it highly enough.

Stayed: January 2016, travelled with family
2  Thank DeeDeeDou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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