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IBEROSTAR Bouganville Playa
Ranked #14 of 60 Hotels in Costa Adeje
Certificate of Excellence
Reviewed 26 July 2017 via mobile

Myself and 8 year old son have just arrived back after a weeks stay and really enjoyed.

The pros

The hotel check in was simple and hotel room lovely / modern / clean. The maid done a fabulous job daily

Easy to get a space by the pool. Do recommend getting a bed by 830am - everyone seemed to appear at this time with their towels

Entertainment for the kids around the pool was brilliant. They had lots of things going on and always made a huge effort

The location of the hotel is great - local supermarkets / shops / restaurants

Evening entertainment was really good


Negatives

We were all inclusive and the " snacks " we're very poor. Only choice was pastries , left over from breakfast or cheese and ham sandwich. If you are a veggie like myself
, you have the option of a stale cake only
For a 4 star hotel, I'm hoping you improve the choice of snow available as very very disappointed

The bus stop situation for when you get dropped off - you don't get dropped off outside the hotel, instead it's a normal bus stop further down. When your travelling as a solo adult with a child like myself , Laden with luggage, it's pretty difficult



Would i go back ?
Yes. I would but please please please improve your choice of snacks available !

Stayed: July 2017, travelled with family
1  Thank Kelle_anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at IBEROSTAR Bouganville Playa, responded to this reviewResponded 27 July 2017

Dear Guest,

First of all we thank you for choosing IBEROSTAR Bouganville Playa for your holiday. Your comments are an incentive for us to strive to the best of our ability so that all our guests feel as comfortable as you were whilst here. The fact that you could have such a wonderful time at our hotel is an excellent confirmation of our efforts.

The daily dedication of our fabulous team in their various areas of expertise is to ensure a particularly pleasant ambience so that our guests feel very well cared for at all times. The fact that we managed achieve this with you is excellent news.

We would like to thank you for your helpful feedback regarding our daytime snacks. We will gladly forward it accordingly to our hotels Food and Beverage management on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels.

Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep IBEROSTAR part of your future holiday arrangements.

Yours Faithfully,

Quality Manager
IBEROSTAR Bouganville Playa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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127 - 131 of 3,757 reviews

Reviewed 25 July 2017

What a lovely place to stay, room was simple but very clean and spacious. Three pools, one very shallow for kids, one quieter pool for both adults and kids, and one more lively pool for all where most of the usual pool activities/games took place. The usual towel on the sun-bed routine, but always beds available. Dining was a dream, and the food amazing. The staff were friendly and couldn't do enough for you. Our Air Con went off and the guy sent to fix it was knocking on our door before we got back from Reception having reported the issue! My daughter and I thoroughly enjoyed our stay. Plus it was a short walk to Siam Water park which was superb! No problem whatsoever in recommending this hotel.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank Nickswann1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at IBEROSTAR Bouganville Playa, responded to this reviewResponded 27 July 2017

Dear Nick,

We would like first of all to thank you for your most appreciated review of IBEROSTAR Bouganville Playa. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.

We will definitely extend your praise to our dedicated colleagues as we do have a remarkable team here and appreciate you pointing this out in your review.

It is nice to know that you hold us in fond memories and we hope that you visit us again soon.

Kind Regards,

Quality Manager
IBEROSTAR Bouganville Playa

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Reviewed 25 July 2017

Could not fault the bar staff and entertainment staff they where excellent but for the rest of them they where rude didn't want to talk to you if you had a issue or tried to blame it back onto you.
I would say there was a cleaner but all she did was turn up didn't get my room cleaned for 2 days

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
3  Thank bigB241089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at IBEROSTAR Bouganville Playa, responded to this reviewResponded 27 July 2017

Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impression of your recent holiday at IBEROSTAR Bouganville Playa. It is through feedback such as yours that we are able to maintain and indeed, where necessary, improve on the service that we provide to our valued guests.

We are shocked by your comment related to the behavior of some of our staff and we will certainly learn through it and do our utmost to avoid that any guest feels so offended by our staff. In IBEROSTAR we school each and every staff member to perform in a clear client service orientated way. This is why we are pleased to read that with most of them we achieved our goal and they have since been congratulated. They are all delighted to have contributed to your wellbeing among us.

On a happier note we want to thank you for mentioning our entertainment and animation team, they do work hard every day trying to make sure that our guests who choose to have the option to keep themselves active with a wide range fitness activities and also manage to present shows that are fun and entertaining for guests all ages and cultures which is quite a difficult task. We will certainly relay your kind words for all involved in this facet of our hotel and we are sure they will be pleased to know they have been appreciated.

Thank you also for your compliments on the service you received from our bar staff which of course has been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Again, we certainly appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly.

Yours Sincerely,

Quality Manager
IBEROSTAR Bouganville Playa

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Reviewed 25 July 2017 via mobile

Stayed at the Iberostar hotel for a week mid June with a friend.
Firstly, the location is fantastic situated amongst bars and restaurants with just a short walk to the busier resorts. Siam Park was 2 minutes by taxi or a 10 minute walk, with the beach just steps away.
The activities were good with choices suited to all ages (archery, yoga, aqua aerobics, waterpolo, table tennis etc) although admittedly most of the hotel guests were on the older side, not that this was an issue. The evening shows were good, ran by the animation team who were on the whole very friendly. We thought Lillo and Stefano were particularly good!
All inclusive meals were good with plenty of choice! The chefs cooked dishes from different cuisines in the open kitchen, refilling things regularly. All the dining staff were pleasant but our holiday was definitely made my Domingo, a charismatic waiter. His section was always full which shows how popular he was with the guests, always smiling and made mealtimes more enjoyable. Hope he gets some form of recognition!
Rooms were nice, with large walk-in showers, all of which were kept very clean. The lifts did occasionally take an age to get to your floor, especially at busy times. The two pools meant there were ample sun beds despite towels being left all day and unattended.
Overall, we thoroughly enjoyed our stay at the hotel and would certainly return and recommend to others.

Stayed: June 2017, travelled with friends
2  Thank Nina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at IBEROSTAR Bouganville Playa, responded to this reviewResponded 26 July 2017

Dear Nina,

We want first of all that you know we are really pleased that you had such an excellent holiday with us at IBEROSTAR Bouganville Playa and we want to thank you for choosing Tripadvisor as your method for sharing your experience with others.

Our staff will be particularly pleased by your praise, the entire team is not only particularly hospitable, but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.

Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

Yours Faithfully,

Quality Manager
IBEROSTAR Bouganville Playa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile

Hotel itself is nice, staff are great, however couple of things I did not like. Room was quite small, we had a side view of the sea. Which seemed fine on website however with 3 of us in room it was very small. Price of drinks were double local bars. Entertainment we only went to one night ( karaoke) however lasted about 3 or 4 songs as the person hosting it was extremely annoying ( he cut everyone off before the songs had finished and was dancing around while someone else was singing, karaoke is about the person singing, not the host. ) Cannot imagine anyone that is not all inclusive staying in for the night. Another down point even as all inclusive some of the drinks were just reduced price. So glad we went half board. Plus point food was excellent with something for everyone. Mixed feelings about this hotel. Would I book again? No

Stayed: July 2017, travelled with family
2  Thank Aw19709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at IBEROSTAR Bouganville Playa, responded to this reviewResponded 26 July 2017

Dear Guest,

First of all we want you to know that we are grateful to you for taking the time to reach out to us on Tripadvisor to share your concerns regarding your recent holiday at IBEROSTAR Bouganville Playa and we are sorry that you felt your experience could have been better.

Regarding the size of your room, we would like to point out that we do have many different types at our guests’ disposal and we can only imagine that there must have been confusion during the booking as all of the types we have are precisely described on our webpage. We are saddened by your disappointment and for future occasions we would like to recommend a personalized booking guidance through our call center, this way we can help to make sure you make a reservation for an accommodation in accordance to your needs and wishes.

It saddens us to read of your disappointment with our evening entertainment offer and we will certainly relay your thoughts directly to those responsible on your behalf. We promise to continue doing our best to bring performances which are of good taste and variety and an enjoyment for all our guests.

We also want to apologize that our beverage pricing did not meet your expectations, please rest assured that your comments will be shared with the appropriate F&B management at the resort as we evaluate the optimal pricing for our guests.

On a happier note It is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

Once again we thank you for sharing this review of our hotel and although it would appear that this was not the perfect fit for your travel party, we hope you will join us again at one of our many other beautifully located IBEROSTAR hotels for your next vacation.

Yours Faithfully,

Quality Manager
IBEROSTAR Bouganville Playa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Bouganville Playa

Address: Eugenio Dominguez, 23 | San Eugenio Beach, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Costa Adeje
#13 Luxury Hotel in Costa Adeje
#16 Family Hotel in Costa Adeje
#31 Romantic Hotel in Costa Adeje
Price Range: RM545 - RM1,394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IBEROSTAR Bouganville Playa 4*
Number of rooms: 481
Official Description (provided by the hotel):
With a pleasant atmosphere and excellent service, the IBEROSTAR Bouganville Playa hotel in Costa Adeje is a 4-star hotel that offers amazing accommodation for couples and families with children. At the Bouganville Playa hotel, fun is the norm. Here children will make friends at the Miniclub where they’ll have all kinds of adventures, games and activities under the supervision of our monitors. Plus, they’ll also enjoy the children’s playground, shows, pools... there’s a bit of everything so they never stop having a good time. For their part, the adults have a special entertainment programme, delicious cuisine offered at two restaurants and three bars, a fitness room, a nearby golf course, free Wi-Fi and other services and facilities. Plus, the Bouganville Playa hotel also offers the Star Prestige service which includes access to the rooftop VIP zone, featuring a whirlpool bath and chill out terrace, sensations showers, an area with Balinese beds and sun loungers, daily press with coffee and snacks, late checkout and other services for distinguished guests. ... more   less 
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Also Known As:
Iberostar Bouganville Playa Hotel Costa Adeje
Iberostar Hotel Bouganville Playa
Iberostar Hotel Adeje
Bouganville Playa Tenerife
IBEROSTAR Bouganville Playa Costa Adeje, Tenerife

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