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Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife
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Reviews (2,417)
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Reviewed 29 March 2018

Thank you so much for a perfect week and sunshine too. Great club room with sea view and balcony. Loved all the food , buffet breakfast offers so much choice [ portugese custard tarts] , great lunches at Vivace [ excellent gazpacho], el parador had marvellous buffets every night [ with fish cooked to order] and one evening a chocolate fountain ! and of course cocktails and perfect bar staff [with blanket and heater when it was chilly]. All the staff were so friendly and helpful.A very special holiday.

Room Tip: get a loyalty card to save on dinner
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank claire m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia A, Marketing Executive at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded 2 April 2018

Dear claire m,

Thank you for choosing Sheraton La Caleta Resort & Spa once again for your holiday in Tenerife. We are absolutely delighted to hear that you have returned to our hotel.

We are delighted to know that you enjoyed your stay with us and that especially our guest service and gastronomic offer were to your liking. It´s gratifying to read your words about the comfortable and spacious Club Room with its ocean view which you have enjoyed.

We would be utmost delighted to welcome you back to our hotel again.

Kind regards,
Yulia Altukhova
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

Excellent bathrooms with great power shower and separate bath. Large comfortable beds. TV offered all five U.K. main channels. Entertainment was very low key- pianist, super Cuban singer, gifted Flamenco guitarist.
Great spa and excellent well trained staff all round.
Not so good - very tired pools. They are in urgent need of repair and retailing. Surrounds all broken up. Have been left too long. One workman was beginning to repair the pool surrounds but not pools themselves. Only one heated pool so could become a bit crowded. No aquafit or any classes.
Balconies are very small and dark.
Fierce A/C in main foyer ares which when outside temperature was only 14 degrees centigrade rather wasteful and very uncomfortable to sit in so in all no where to relax when weather poor, other than go to one's room where we could control the temperature.
Room towels very thin, small and well used. Asked for fluffier ones but none provided. Poor when paying £400 a night.
There was noise round pool in day time when local council were building a new walkway. Drilling and compaction. We had been told there would be no noise.
Major tip: buy B&B only. Then join SPG loyalty system on arrival and get 15% off evening meals.

Room Tip: Best are club or suite rooms. If booking premium rooms ask for a third floor on east side facing pool area. Avoid dark ground floor deluxe.
Stayed: March 2018, travelled as a couple
2  Thank Brelade55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia A, Marketing Executive at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded 26 March 2018

Dear Brelade55,

Thank you for choosing Sheraton La Caleta Resort & Spa for your spring holiday in Tenerife and taking the time to share your feedback with us.

We are pleased to read that we have been able to meet your expectations with regards to our rooms, spa and attentive service.

We look forward to seeing you again in the near future.

Kind regards,
Yulia Altukhova
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018 via mobile

We spent a marvellous week at Sheraton La Caleta. From the moment we arrived we were more than well looked after. We stayed in Room 101 which was extremely comfortable, lots of space in the room and on the balcony. View limited.

We were given access to the executive lounge which provides canapés and drinks between 6 and 8pm. - a great way to start the evening.

My husbands favourite restaurant was the Japanese which provided authentic and delicious food.

My only gripe was the breakfast buffet. As a vegetarian with a fish allergy i was extremely concerned about the possibility of cross contamination. Foods should be clearly segregated. I hope this will be taken onboard.

Overall great hotel, great location, friendly knowledgeable staff.

Enjoyed it so much we’re returning in three weeks.

Highly recommended.

Stayed: November 2017, travelled as a couple
1  Thank burnsidebassett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia A, Marketing Executive at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded 26 March 2018

Dear burnsidebassett,

Thank you for taking the time to share your pleasant review with us.

We are absolutely delighted to learn that we have succeeded to meet your expectation and that you felt our staff members took great care of you.

Nothing could please us more than having the opportunity to welcome you back in 3 weeks!

Kind regards,
Yulia Altukhova
Marketing Executive

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Reviewed 23 March 2018

The Sheraton is situated in a lovely area of Adeje in Tenerife. It is very close to the lovely fishing village of La Caleta. This is a quiet hotel where the staff are excellent going the extra mile to provide a stress free holiday. We can't recommend this hotel enough for it's atmosphere and facilities. We have already booked a return later on this year.

Room Tip: Rooms facing pools are better.
Stayed: March 2018, travelled with family
Thank Veyonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia A, Marketing Executive at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded 26 March 2018

Dear Veyonne,

Thank you for choosing Sheraton La Caleta Resort & Spa for your holiday in Tenerife and for your kind review.

We are delighted to know that you have enjoyed your stay with us and our guest service succeeded to meet your expectations. Thank you for mentioning the hotels´ great location, facilities and perfect holiday atmosphere.

Nothing could please us more than having the opportunity to welcome you back later on this year.

Kind regards,
Yulia Altukhova
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

We have just returned from a week at the Sheraton la Caleta and have had the most wonderful holiday. The service is second to none. All the staff are so helpful and friendly and nothing is too much trouble. My husband has mobility issues and sometimes has to use a wheelchair but the the hotel was really accessible. We had an adapted room which was amazing! There was so much space! The toilet and bathroom was very big and had plenty of grab rails.
The pool areas were spacious with plenty of sun beds. Lifeguards are on duty at all times and they were really helpful. My husband even managed to get into the pool using the special chair lift and their support.
I would definitely recommend this hotel and we will be returning again shortly.

Stayed: March 2018, travelled as a couple
3  Thank 669elaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia A, Marketing Executive at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded 22 March 2018

Dear 669elaine,

Thank you for choosing Sheraton La Caleta Resort & Spa for your stay in Tenerife.

We very much appreciate your positive comments concerning the rooms and faultless service.
As you rightly mentioned, our hotel is fully adapted for disabled people.

Nothing could please us more than having the opportunity to welcome you back.

Kind regards,
Yulia Altukhova
Marketing Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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