My partner and I️ stayed in the resort for 5 nights and it was the right amount of time. Rooms are very clean, staff is very friendly and food quality / variety was above my expectations. The restaurants were quite nice, and staff was very pleasant. We also went with my brother in law, wife and two small kids.
Night entertainment was very good as well. There are well organized shows every night, and the entertainers were very talented. We met two, Santiago and Jesabelle. They were very warm and friendly to hang out with after the shows were over, and they performed very well. They were both my favourites at the resort.
Charlie also did a great job to make my family, and partner welcome at the resort. He was helpful in giving us advice about the resort, town and other things to do in the area.
Our room cleaning staff Xochilt was also very pleasant, and respectful. And our concierge, Misrael, did a great job at accommodating our requests.
The resort is great for little kids as well, with lots of activities, playgrounds and areas for swimming.
Areas to improve:
- The rooms are a bit outdated / not my style. They could also improve the lighting in the room, especially the washroom
- Being able to use the amenities of the other Iberostar resorts nearby would also be nice
- Gym is well equipped but a bit outdated, but I️ hear they are building a new gym
- Changing reservation times for dinner were overly complicated
- It would be nice if the hotel organized it’s own shuttle to the airport and back instead of having to use expensive taxis or slow collectivos
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya