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“Wonderful Vacation!!”

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Iberostar Paraiso Maya
Ranked #5 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed 15 November 2017

My husband & I stayed at the Iberostar Paraiso Maya 11/3/17 – 11/10/17. This was our 14th visit to the IB Paraiso. I have several longer detailed reviews about the Maya on TripAdvisor from our previous stays. This one I will try to keep short.

Why do we keep returning? The service, amenities, lush grounds, beach area, restaurants and most important the warm and caring staff.

Highlights

Foam Pool Party – We are in our 60’s and this was fun, fun, fun!

Gourmet L’Etoile – Salmon & Lobster Timbal for me. Husband loved the duck.

La Marina dinner buffet – Salmon stuffed with seaweed, duck, crab claws, prawns, & almond vinaigrette

La Marina ala carte – Lobster for me and husband had the lobster & steak

Breakfast at La Marina – fresh made omelets. Jazmin the egg lady remembered my preferences! Banana milk, coconut mango bread, fresh fruits & fresh fruit juices

Lunch – Lindo buffet or the poolside restaurants – guacamole, fish, fresh fruit, tomato chicken. Husband had a pork chop each day and he said it was very tender.

The food is very good and a big variety. I do not eat red meat and there were plenty of fish and veggie dishes to choose from. Husband had pork, beef, duck, bacon, Mexican sausage, carved turkey and he said all were very good.

Room – cleaned daily, bed comfortable, A/C great, Wifi in room too. Turn down service each night. For husband’s birthday there was a huge towel art cake and balloons. A few surprises during the week too. Nice touch!!

Pool & Beach – clean and no problem finding loungers. The wave pool area is quiet. Good for a nap or reading or just relaxing. The towel cart came around each afternoon by a StarFriend. Enjoyed talking with the StarFriends too! Shout out to Cristina, Gabi & May.

Special thanks to management for the birthday surprises and kindness!!!! Enjoyed meeting the new management and visiting with the ones we met prior trips.

Special thanks to Jose at the Maya StarCafe for the smiles, Chef Giovani, servers Manual & Jonathon at La Marina dinner ala carte, egg ladies & servers Jazmin & Christabella, Concierge Israel & IT specialist Jose. Always a pleasure to see and speak with Victor the manager of El Tapatio. Enjoyed catching up with Laura in PR, a very kind person.

There are so many of the staff that I would like to thank personally, but do not have everyone’s name. I can truly say all staff went out of their way to make our vacation special. Getting ready for visit #15!!!!

Room Tip: We like 3rd floor king bed room in building 62. Quiet :)
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  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 28 November 2017

Dear guest,

On behalf of our Management, we would like to thank you and your husband once again for your loyalty to our IBEROSTAR chain, especially at Playa Paraíso.

We are happy to hear that once again you enjoyed the beauty of our facilities and grounds, the activities at the beach and pool areas, the variety of the food in our restaurants and overall, the excellent service all our friendly staff provided to you. We will share your kind review to everybody mentioned above, we are sure your kind words will encourage them to keep on the good work.

It is also exiting to read that our Management and staff went above and beyond and surprised your husband by making his birthday really special.

We look forward to have the pleasure of welcoming you and your husband for your 15th time.

Sincerely,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 14 November 2017

Nice resort in Playa del Carmen. Good environmental initiatives such as the mangrove between the hotel and the beach and not using straws. Good entertainment at night, especially Jezebel and Santiago. Charlie was also great on the beach with kids and volleyball. Nice cleaning lady Xochilt. Great food with lots of variety. A good resort for families. Nice for some R&R.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank CDNTVL84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 27 November 2017

Dear guest,

Thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation.

Thank you for sharing your comments with us and for letting us know that our environmental initiatives met expectations. Please know that we are proud to be part of the Green Globe program and we are constantly trying to raise awareness about our environment by making different practices such as reducing the use of straws.

It is good to know you enjoyed our gastronomy, the cleanliness of your room, the shows and the different entertainment activities, please rest assured that we will share your kind comments with Xochitl, Jezabel and Santiago.

We hope to see you once again in a near future.

Kind regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 13 November 2017

My family and I (husband, inlaws, and our 4 year old son) recently returned from a wonderful 7 night trip to the Paraiso Maya! My husband and I have stayed at the Iberostar Paraiso Beach several times and love it, but decided to upgrade to the Maya for this trip, mainly because we were taking our son for the first time. I wasn't convinced the upgrade was worth it in the beginning as we loved paraiso beach so much, but in the end we decided that we will return to the Maya.

Differences over Paraiso Beach: everything was just grander and more elegant over all. We also loved being able to eat at a restaurant every night, as we do tend to get tired of buffet food after a few days. The Maya and Lindo pool has a children's pirate ship/water park area and our son really enjoyed that. Also, the beds were much softer and more comfortable on the Maya side

Food: We much preferred the buffet at La Marina (near the lobby) for breakfast over the buffet closer to the pool (El Fogon). For restaurants we went to: Steakhouse, Seafood, Japanese (twice), Brazilian, and Gourmet. All were wonderful; however, I think my favorite meals of the trip were from the taco shop at the Shopping Center. The crepes at the shopping center are phenomenal as well! We also enjoyed having more premium brands of alcohol staying at the Maya.

Entertainment: I was pleased to find the entertainment was overall much better than our last visit in 2012. The staff work so hard at organizing activities throughout the day, and we enjoyed heading to the theater after dinner.

Service: One of the main reasons we keep choosing this resort! Service is always impeccable, all of the staff are extremely hospitable, everyone we encountered from the concierge to the grounds keepers was friendly and greeted us with a smile. It's a large resort, but people will remember you and greet you by name, and even remember your drink order! (Federico at the pool bar is wonderful and so hard working!)

Cons: Really the only downside to the Maya for me were that they didn't have the large covered palapa beds that they have by the pool on the Beach/Del Mar side. Obviously not a huge deal because we still had access to that part of the resort, but we thoroughly enjoy the palapas and wished we had them on the Maya/Lindo side as well.

I know this resort has had some negative press recently, but we have been here several times and have had nothing short of wonderful experiences each and every time! In fact, we are leery to even go anywhere else because we know we are guaranteed to have a perfect vacation at Iberostar! We can't wait to return next year, and started planning our return trip on our way home!

Room Tip: buildings 62 and 63 provide a central location between lobby (restaurants) and beach/pool area
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  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank kelliecasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 27 November 2017

Dear guest,

Thank you for sharing your kind comments about your family experience at IBEROSTAR Paraiso Maya.

It is good to read that your son liked the pirate ship and the water park area at the pool, where you get to spend time together. We hope this was the first of many memorable memories he will have at our facilities.

We are really pleased to know that the personalized service of our outstanding staff made you and your family feel safe and comfortable, as this is one of our most important goals and we are proud we achieved it.

We truly appreciate your loyalty and be sure we will be waiting to welcome you once more.

Cordially,

Quality Manager
IBEROSTAR Manager

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Reviewed 13 November 2017

i really dont know how to put this into words. we stayed for two weeks this year, and as always, wish i stayed longer. what an amazing staff!! its people like, christian and giovanni, the chefs. tatiana at the star lounge. raul and beatrice at the beach club. isreal, our concierge at building 61 this year and 51 last year was to perfection, and alvaro at the pagoda. these wonderful people helps make iberostar 5 stars and give us that unforgettable experience. we are in the process in making plans to return in august with family and friends. we cant wait to see you all again!!!
thank you again from the bottom of our hearts

the otiniano family

Stayed: October 2017, travelled with family
2  Thank maximilian o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 25 November 2017

Dear guest,

Thank you for choosing IBEROSTAR Paraiso Maya to spend your recent holidays.

It is gratifying to read that you had a fantastic stay due to our outstanding staff and their incredible service. Comments like yours are the best reward for us because our main aim is our guests’ satisfaction and on behalf of our staff, we want to thank you for your encouraging words.

We cannot wait to welcome you back with your friends and family to your second home IBEROSTAR Paraiso Maya.

Kind regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

My partner and I️ stayed in the resort for 5 nights and it was the right amount of time. Rooms are very clean, staff is very friendly and food quality / variety was above my expectations. The restaurants were quite nice, and staff was very pleasant. We also went with my brother in law, wife and two small kids.

Night entertainment was very good as well. There are well organized shows every night, and the entertainers were very talented. We met two, Santiago and Jesabelle. They were very warm and friendly to hang out with after the shows were over, and they performed very well. They were both my favourites at the resort.

Charlie also did a great job to make my family, and partner welcome at the resort. He was helpful in giving us advice about the resort, town and other things to do in the area.

Our room cleaning staff Xochilt was also very pleasant, and respectful. And our concierge, Misrael, did a great job at accommodating our requests.

The resort is great for little kids as well, with lots of activities, playgrounds and areas for swimming.

Areas to improve:
- The rooms are a bit outdated / not my style. They could also improve the lighting in the room, especially the washroom
- Being able to use the amenities of the other Iberostar resorts nearby would also be nice
- Gym is well equipped but a bit outdated, but I️ hear they are building a new gym
- Changing reservation times for dinner were overly complicated
- It would be nice if the hotel organized it’s own shuttle to the airport and back instead of having to use expensive taxis or slow collectivos

Stayed: November 2017, travelled as a couple
1  Thank Sameer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 27 November 2017

Dear guest,

Thank you for taking the time to share you experience about your family vacation at IBEROSTAR Paraiso Maya.

It is a pleasure to know that you had a wonderful stay with us and that we exceeded you expectations through our beautiful facilities, grounds and most of all the friendliness of our staff. Thank you very much for highlighting the outstanding job of our colleagues Santiago, Jesabelle, Xochitl and Misrael, rest assured that we will share your comments with them.

We would like to mention that our guests can use the facilities and services from the IBEROSTAR hotels nearby Premium and Premium Gold categories, from 9:00am to 6:00pm without any extra charge.

Once again, we thank you for your valuable suggestions and we hope to have the pleasure to see you back soon.

Kind regards,

Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#4 Spa Hotel in Playa Paraiso
#4 Green Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
Price Range: RM 1,007 - RM 2,073 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Official Description (provided by the hotel):
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya

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