We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$250
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
US$410
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
Iberostar Paraiso Beach(Playa Paraiso)(Great Value!)
US$210
Iberostar.com
View Deal
  • Free Parking
  • Breakfast included
US$275
US$238
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$740
US$307
Hotels.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Iberostar Paraiso Del Mar(Playa Paraiso)(Great Value!)
US$253
US$204
Booking.com
View Deal
  • Free Parking
  • Breakfast included
Valentin Imperial Riviera Maya(Playa del Secreto)(Great Value!)
US$392
US$329
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Belmond Maroma Resort & Spa(Playa Maroma)
US$475
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Kin Sol Soleil(Playa Maroma)
US$350
US$314
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (5,574)
Filter reviews
5,574 results
Traveller rating
3,175
1,549
530
191
129
Traveller type
Time of year
LanguageAll languages
More languages
3,175
1,549
530
191
129
Show reviews that mention
All reviewsiberostar paraisowave poolseafoodla marinalazy riversnake barla geishasuperior suitelindo buffetel tapatioprivate poolstar friendskids clubspecialty restaurantsfrench restaurantfamily vacationother resorts
Filter
Updating list...
314 - 319 of 5,574 reviews
Reviewed 14 November 2017

Nice resort in Playa del Carmen. Good environmental initiatives such as the mangrove between the hotel and the beach and not using straws. Good entertainment at night, especially Jezebel and Santiago. Charlie was also great on the beach with kids and volleyball. Nice cleaning lady Xochilt. Great food with lots of variety. A good resort for families. Nice for some R&R.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank CDNTVL84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 27 November 2017

Dear guest,

Thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation.

Thank you for sharing your comments with us and for letting us know that our environmental initiatives met expectations. Please know that we are proud to be part of the Green Globe program and we are constantly trying to raise awareness about our environment by making different practices such as reducing the use of straws.

It is good to know you enjoyed our gastronomy, the cleanliness of your room, the shows and the different entertainment activities, please rest assured that we will share your kind comments with Xochitl, Jezabel and Santiago.

We hope to see you once again in a near future.

Kind regards,

Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

My family and I (husband, inlaws, and our 4 year old son) recently returned from a wonderful 7 night trip to the Paraiso Maya! My husband and I have stayed at the Iberostar Paraiso Beach several times and love it, but decided to upgrade to the Maya for this trip, mainly because we were taking our son for the first time. I wasn't convinced the upgrade was worth it in the beginning as we loved paraiso beach so much, but in the end we decided that we will return to the Maya.

Differences over Paraiso Beach: everything was just grander and more elegant over all. We also loved being able to eat at a restaurant every night, as we do tend to get tired of buffet food after a few days. The Maya and Lindo pool has a children's pirate ship/water park area and our son really enjoyed that. Also, the beds were much softer and more comfortable on the Maya side

Food: We much preferred the buffet at La Marina (near the lobby) for breakfast over the buffet closer to the pool (El Fogon). For restaurants we went to: Steakhouse, Seafood, Japanese (twice), Brazilian, and Gourmet. All were wonderful; however, I think my favorite meals of the trip were from the taco shop at the Shopping Center. The crepes at the shopping center are phenomenal as well! We also enjoyed having more premium brands of alcohol staying at the Maya.

Entertainment: I was pleased to find the entertainment was overall much better than our last visit in 2012. The staff work so hard at organizing activities throughout the day, and we enjoyed heading to the theater after dinner.

Service: One of the main reasons we keep choosing this resort! Service is always impeccable, all of the staff are extremely hospitable, everyone we encountered from the concierge to the grounds keepers was friendly and greeted us with a smile. It's a large resort, but people will remember you and greet you by name, and even remember your drink order! (Federico at the pool bar is wonderful and so hard working!)

Cons: Really the only downside to the Maya for me were that they didn't have the large covered palapa beds that they have by the pool on the Beach/Del Mar side. Obviously not a huge deal because we still had access to that part of the resort, but we thoroughly enjoy the palapas and wished we had them on the Maya/Lindo side as well.

I know this resort has had some negative press recently, but we have been here several times and have had nothing short of wonderful experiences each and every time! In fact, we are leery to even go anywhere else because we know we are guaranteed to have a perfect vacation at Iberostar! We can't wait to return next year, and started planning our return trip on our way home!

Room Tip: buildings 62 and 63 provide a central location between lobby (restaurants) and beach/pool area
  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank kelliecasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 27 November 2017

Dear guest,

Thank you for sharing your kind comments about your family experience at IBEROSTAR Paraiso Maya.

It is good to read that your son liked the pirate ship and the water park area at the pool, where you get to spend time together. We hope this was the first of many memorable memories he will have at our facilities.

We are really pleased to know that the personalized service of our outstanding staff made you and your family feel safe and comfortable, as this is one of our most important goals and we are proud we achieved it.

We truly appreciate your loyalty and be sure we will be waiting to welcome you once more.

Cordially,

Quality Manager
IBEROSTAR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

i really dont know how to put this into words. we stayed for two weeks this year, and as always, wish i stayed longer. what an amazing staff!! its people like, christian and giovanni, the chefs. tatiana at the star lounge. raul and beatrice at the beach club. isreal, our concierge at building 61 this year and 51 last year was to perfection, and alvaro at the pagoda. these wonderful people helps make iberostar 5 stars and give us that unforgettable experience. we are in the process in making plans to return in august with family and friends. we cant wait to see you all again!!!
thank you again from the bottom of our hearts

the otiniano family

Stayed: October 2017, travelled with family
2  Thank maximilian o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 25 November 2017

Dear guest,

Thank you for choosing IBEROSTAR Paraiso Maya to spend your recent holidays.

It is gratifying to read that you had a fantastic stay due to our outstanding staff and their incredible service. Comments like yours are the best reward for us because our main aim is our guests’ satisfaction and on behalf of our staff, we want to thank you for your encouraging words.

We cannot wait to welcome you back with your friends and family to your second home IBEROSTAR Paraiso Maya.

Kind regards,

Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

My partner and I️ stayed in the resort for 5 nights and it was the right amount of time. Rooms are very clean, staff is very friendly and food quality / variety was above my expectations. The restaurants were quite nice, and staff was very pleasant. We also went with my brother in law, wife and two small kids.

Night entertainment was very good as well. There are well organized shows every night, and the entertainers were very talented. We met two, Santiago and Jesabelle. They were very warm and friendly to hang out with after the shows were over, and they performed very well. They were both my favourites at the resort.

Charlie also did a great job to make my family, and partner welcome at the resort. He was helpful in giving us advice about the resort, town and other things to do in the area.

Our room cleaning staff Xochilt was also very pleasant, and respectful. And our concierge, Misrael, did a great job at accommodating our requests.

The resort is great for little kids as well, with lots of activities, playgrounds and areas for swimming.

Areas to improve:
- The rooms are a bit outdated / not my style. They could also improve the lighting in the room, especially the washroom
- Being able to use the amenities of the other Iberostar resorts nearby would also be nice
- Gym is well equipped but a bit outdated, but I️ hear they are building a new gym
- Changing reservation times for dinner were overly complicated
- It would be nice if the hotel organized it’s own shuttle to the airport and back instead of having to use expensive taxis or slow collectivos

Stayed: November 2017, travelled as a couple
1  Thank Sameer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 27 November 2017

Dear guest,

Thank you for taking the time to share you experience about your family vacation at IBEROSTAR Paraiso Maya.

It is a pleasure to know that you had a wonderful stay with us and that we exceeded you expectations through our beautiful facilities, grounds and most of all the friendliness of our staff. Thank you very much for highlighting the outstanding job of our colleagues Santiago, Jesabelle, Xochitl and Misrael, rest assured that we will share your comments with them.

We would like to mention that our guests can use the facilities and services from the IBEROSTAR hotels nearby Premium and Premium Gold categories, from 9:00am to 6:00pm without any extra charge.

Once again, we thank you for your valuable suggestions and we hope to have the pleasure to see you back soon.

Kind regards,

Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

Many pools in the premises are not cleaned or maintained
A/C in room very nosy and stop and starts too frequently
we had over 300 rooms taken by our group, could not get an extension of 1.5 hrs. in check out
food was plentiful, variety huge but not really exciting

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
2  Thank Yoram_22-7-52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 27 November 2017

Dear guest,

We would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your recent vacation.

It is a pleasure to hear that you enjoyed the flavors and the variety of our gastronomic offer.

On the other hand, we would like to mention that before our guests’ arrival, housekeeping and maintenance departments verify that everything is working properly and that everything in the room is in optimum conditions; the same procedures are followed with the pools and the common areas respectively, as we work under the highest quality standards. We offer you a sincere apology if you founded any mishaps during your stay, and thank you for bringing this up to our attention.

It is worth to mention that our rooms work with motion sensors in order to save all the electricity as possible according to the Green Globe program that we are glad to be part of. These sensors allow the AC to stop when the temperature is appropriate, however, we kindly ask our guests to call the building concierge so they can assist with any special request and to make sure the AC is working properly.

We hope you can give us the opportunity to host you once again in the near future and provide you the excellent service that characterizes us.

Sincerely,

Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews