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Reviews (11,717)
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Reviewed 1 April 2018

Thanks to the El Dorado staff, who are very good, for making our week there wonderful. Thanks to our concierges Zully and Ivan for all their help.
We had a swim up room and well worth it considering you cannot really swim in the ocean here. We had sun from about 11am to 5 pm. Our swim out was tucked back a bit. The swim up room lazy river is not heated nor are mats provided to float around on. If you go on the greenhouse tour they will explain why the beach is the way it is. Very informative.
We were in building 4 near the ocean, perfect location, a short walk to lobby and most all the restaurants except the ones at the Casitas.
The food was very good, our favourite was the Kampai, ate there twice. Both Italian restaurants are very good, different menus. The Fuentes show was ok, food good, pushed real hard to buy wine pairings (1045 pesos/person). You have many options for breakfast but Cocotal at the lobby was the busiest. If you are staying a the Royale part, you can need reservations at Fuentes and the Santa Fe grill. If you want to go to the Kampai or D'Italia at the Casitas, get there early or you may not get in. There are two martini bars, Royale lobby and Bellinis at the Santa Fe/ Italia casitas (all in the same building) We enjoyed that one.
Gaviotas beach bar was our favourite. Just a nice location to sit and watch the ocean.
Our room was comfortable and clean. The wifi worked perfectly just about everywhere. If we were on the beach near our room, I could connect. Safes in the room are digital and easy to use. Older reviews talk about key and tumbler, not so now. We took out bikes for an hour and toured around. Very nice. The AC in our room worked so well, we had to shut it off sometimes.
This was our 3rd Karisma resort we stayed at, very pleased.
FYI, they have an Exotic club ( cousin of a timeshare). You can go on this tour and sales pitch if you wish. At check in we checked the box where our information could not be shared. We were not bothered once by the Exotic club people. This is not for us. However many people have bought as you can tell by the door banners.
We enjoyed our stay and have no problem recommending this resort. Nada complaints.

Room Tip: I thought bldg 4 was a great location
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank jeffreyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 4 April 2018

Hola!

Dear jeffreyah,

First we want to thank you for your positive and kindly feedback.

I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya.

We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Last day of our holiday... got up at 518 to get a Bali bed. Went for breakfast to return to have someone take our Bali bed over. Spoke to the concierge and they said that is allowed. Been here for a week and would never have done that to someone.

Stayed: April 2018, travelled with family
2  Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 2 April 2018

Dear Donna S

On behalf of the staff and management at El Dorado Royale Riviera Maya, a SPA resort by Karisma we would like to thank you for sharing your review detailing your current experiences with us.

As you are still at the hotel , we would like to urge you to contact our chief concierge and guest service at the lobby of the El Dorado Royale Riviera Maya, a SPA resort by Karisma as unfortunately we can not identify you or your reservation from the information shared on this website

We are truly very sorry to hear of you experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations.

Warmest regards,

Clay Sawyer
General Manager
gm@eldoradoroyale.com.mx
El Dorado Royale, a SPA Resort by Karisma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Staff was wonderful, Ayrton checking in on us every day, AMAZING Beach guys Armando, Manuel and Eli always there to help with towels, drinks or whatever necessary, Great staff at breakfast time at Papitos: Jose, Ruben, David Uriel, Vanilly, Gabriela the beautiful hostess always smiling and of course the amazing cook with an even bigger smile Isabel, Asian Kyokio: Sergio and Marcello Coello, Stephanie Cobaxin the waitress-super sweet, The Mediterranean Grill: Felix, amazing house keeper Sara -drinks at beach and/or Bar 24 Karen Betsaloc and Carlos. Awesome Member beach dinner where Ruben helped us out. Unfortunately we had an useless butler-Luis this year, last year we had an amazing butler named Atoxil who bend over. backwards for us. I recommend to stay by room 1201 or 1202, swim up pool, very quiet area this is were we stayed last year, this year we stayed in room Villa 6-602, also swim-up and also very nice, but we found the room a tad dark. And yes, we came here twice in a row, loved it that much. If you are looking for a quiet, relaxing resort, Maroma Beach by Karisma is the place. Food is wonderful, great choices of restaurants, Papitos will always surprise you with a variety, and then the beach walks are wonderful.

Room Tip: Room 1201/ 1202 w Swim-up- nice quiet area. or Villa6-602 also swim-up. All the regular Villas are great.
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank nicole1calore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 2 April 2018

Hola!

Dear nicole1calore,

It has been a pleasure to read your recent review.

I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination.

Hoping to welcome you once again.

Best regards,

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

We have been members since 2005 and have found that each year the resort gets better and better. Upgrading decor of rooms, restaurants, and always adding something new to experience. The staff here is most genuinely warm and friendly. The service is top notch, the property is magnificent and the rooms and grounds are immaculate. For these reasons, we keep coming back to this resort year after year. Our Butler, Gaby became part of our family and enhanced our vacation experience by tending to our every need and want. Gisele and Vincente were great as well, along with a host of wait staff at the various restaurants.
This year we came with friends who enjoyed it as well and they became members. We can't wait until our next year!!

Room Tip: If you desire activities, I would suggest a room by the main pool. Casitas, in my opinion, are a little more money and more exclusive.
  • Stayed: March 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank jjcruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 2 April 2018

Hola!

Dear jjcruisers,

First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations one more time!

We heartily appreciate your kind words to all the staff, facilities and services.

We are excited to welcome you back next year at El Dorado Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.

All the best!

Clay Sawyer
General Manager

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Reviewed 31 March 2018 via mobile

We are members and LOVE this resort. We feel totally taken care of from the moment we step on the property. The food, the location, the people...all amazing! If you can, go to Cocina 32 and have some ceviche that Vicky Santiago prepares daily. SO GOOD! Thanks for the great meals Vicky!

Stayed: March 2018, travelled as a couple
1  Thank Ralph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 2 April 2018

Hola!

Dear Ralph D,

It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises.

Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction.

Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation.

Sincerely,

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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