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“Terrible service”

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Pousada de Coloane Beach Hotel & Restaurant
Ranked #45 of 94 Hotels in Macau
Reviewed 12 December 2017

when you build a hotel as far as that, make sure your guest can charge their phone. in the room. not at the reception. in the goddamn room. It's absolutly incredible to have a front desk answering you "please leave your phone with us, we will charge it for you" HOW CAN WE MAKE EVENING PLANS WITHOUT OUR PHONE CHARGED.

also, room is dirty, terrace is dirty, bathroom, guess what, dirty.

terrible.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Denis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 238 reviews

Reviewed 14 November 2017

We had a nice family getaway. Perfect if you wish to escape HK busy city life and avoid the casinos, great if you enjoy being outside and like Portuguese food. The staff were very friendly, and the General Manager went out of her way to ensure we all were well taken care of.

  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank joannefarel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

If you are tired of the Las Vegas themed hotels in Macau and prefect staying at a place which is quiet, peaceful, with sea view, this hotel is the best choice! No fancy decoration, but Portuguese interior design and cute decoration, lovely wall bricks, bathroom and balcony.

The hotel is by the Cheoc Van Beach, a small beach but nice and quiet, saw some local people and tourists swam there even the weather is a bit chilly.

Breakfast is great! American style with local fusion. Restaurant is lovely with a big outdoor area where you can enjoy the sea view.

Macau is so small as you know that you can easily travel to the town and casino area or anywhere in Macau within half an hour by bus or taxi.

There are approximately only around 30 rooms on 2 floors, all rooms with balcony, the superior rooms are on 2nd floor with bigger sized room and balcony.

Staff are all friendly! My boyfriend jumped into the swimming pool at mid night, and the staff immediately went out from the office and sent us towels! What a great service!

Stayed: November 2017, travelled as a couple
Thank 274gracen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

A beautiful quaint little hotel tucked away on the beach front.The waves lashing the rocks was the only sound one hears in the dead of silence in the night.Very quiet, peaceful with no one to disturbu

Room Tip: Stay here if you like the calm and peace..The sound of the waves while sipping your drink in the eve...
See more room tips
  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank shishir_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

I went there several times, excelent location with sea view, good food with portuguese couisine also, lots of events happening with live music, dj!
Rooms are clean and with good rates.
A must see in Macau!

Stayed: April 2017, travelled with family
Thank Felipe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pousada C, General Manager at Pousada de Coloane Beach Hotel & Restaurant, responded to this reviewResponded 8 November 2017

Dear Mr. Felipe,

We truly thank you for the rating given tom our hotel. Your feedback is very valuable for us. We hope to see you very soon in our hotel and live music events.

regards
Vera Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pousada de Coloane Beach Hotel & Restaurant

Address: Praia de Cheoc Van, Coloane Island, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Best Value Hotel in Macau
Price Range: RM 364 - RM 866 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pousada de Coloane Beach Hotel & Restaurant 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Unspoiled Location Surrounded by Mountains Embraced by the Forest Overlooking the Sea ... more   less 
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Also Known As:
Pousada De Coloane
Hotel Pousada De Coloane Beach

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