On Sep 11th, 2021, after my 14 days quarantine in Macau , I stay behind with my wife in Venetian Hotel. During waiting for our checking in, I was much impressed by the receptionist Miss Amy Shen.
What I could describe her is the warm hospitality, her patience in explaining the details of my 6 days stay there. Besides, I found her even having a warm heart to introduce Macau wonders and places for good food to an elderly guy.
She could focus her attention to our questions and demands for good room floors and views.
A good recommendation for a long holiday stay in Venetian hotel Macau。
For the room house keeping service is also grade A. I order few times during the afternoon for more bottles of drinking water, face tissue boxes, and also ice block for cooling my Rose for a romantic night drink with my sweetheart wife.They are always performing grade A satisfactory service.
Overall is a grade A hotel

We have late checkin at midnight, but the staffs Jonathan and Serena are still showing their professional and welcoming. Since we have birthday boy so we have a free delicious cheesecake for birthday celebration. They also gave us decorations for the room. The restaurants in Venetian are so good it contains varieties cuisines. We have a great days in Venetian!

From my first step on Venetian, I felt I am/was the queen or princess of Macau something as what they treat us like. The staff ( I think named Samuel) helping us to process the room pick up has marvelous levels of customer service. Who lead us doing everything. Also when I first look on my room, I suspect how much I paid or anything wrong as It was too big! Only one word imagine on my Brian….Amazing!Thanks Venetian and Samuel.