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“Old, creepy 'eco-resort with a sad, depressed staff.”
Review of Hotel Xixim

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Hotel Xixim
Ranked #1 of 2 Hotels in Celestun
Certificate of Excellence
Reviewed 29 August 2017

Sometimes you decide to take a risk and explore new places and are rewarded with the feeling of finding something truly special. Our two-night stay at Xixim was not one of those times.

This sprawling hotel, which was built in 1996, appears to have not been updated since it was opened. This may not have been so much of an issue, but it became complicated when we realized their use of the term 'eco-resort' actually meant 'situated in a dense jungle' by the ocean. We've spent a good amount of time in deep nature and it's not an issue at all for us, but with the room prices being what they are at Xixim, they should at least have sufficient screens in the cabanas to keep out mosquitoes (instead there is a gap between the walls and grass-roof wide enough for Iguanas to nap in, which they do). Even with the mosquito net over our bed, we were bitten constantly both nights of our stay and slept terribly. The could so easily be avoided with proper facilities maintenance and management.

If you happen to be there in August, be prepared for extra-large swarms of mosquitoes and hefty spiders (one 3 inches across that we had to have removed from our room the first night). A lack of any other guests (we counted six other people besides us during our stay) is another creepy feature of this huge place. If you stay in a master suite, as we did, ask for the closes one to reception. Ours was a five minute sweltering walk through the jungle.

It also seams the service has suffered over the years. Most requests needed to be relayed twice - and in Spanish - to be granted (not one of the hotel staff speaks fluent English). The food at the restaurant is awful and the only other option is to take a car 25 minutes on a bumpy dirt road into town.

The upsides of our weekend at Xixim was that the ocean is beautiful (although the beach had trash on it and the lounge chairs had no cushions), and we had a lovely boat tour of the mangroves by Nielse Noh Ojeda (nww_ojeda@hotmail.com), who even took us to see the salt flats where locals harvest much sought-after pink salt crystals. Note: the hotel charges $150 for this hour-long tour, so email Nielse directly and I image it will be much cheaper.

If you'd like to visit Celestun, plan a day trip and go between December and February, when there are far less mosquitoes and the flamingos are much for prevalent. We saw roughly 40 flamingos during our tour and they were absolutely stunning. So by all means do go see them and the other wonderful wildlife, just don't stay at Xixim.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank j0hnnysj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded 3 October 2017

Dear j0hnnysj,

I am so sorry that you did not like our resort concept.
We renew the hotel in 2010. In fact we doubled the facility with 16 new bungalow suits of whom 8 are master suites. We also constructed a wellness area and an adult pool.

Indeed we are at the end of the road in the middle of the jungle. This makes us unique and exclusive. Yes, we host iguanas, geckos, raccoons, opossums, rabbits, foxes, armadillos, ant eater bear and if you are lucky, perhaps you can see a dear and a tigrillo. We also host, on the Xixim premises, about 300 species of birds. How many did you see?

I am glad you liked our beach and the boat tour to the Celestún Biosphere Reserve. Both are worth while visiting once in the life time.

Wishing you a wonderful day,
Kind regards,
Verena Gerber

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5 - 9 of 355 reviews

Reviewed 8 June 2017

Absolutely remarkable place with love to every single detail

Love is everywhere.
Fountains, mural, paintings, esculptures,
REcipies, presentation, walking paths, native trees, birds, even bees are just there to remind us about LOVE

  • Stayed: April 2017, travelled as a couple
    • Cleanliness
    • Service
Thank BeatrizRivMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded 11 June 2017

Dear BeatrizRivMaya,

What can I say about this beautiful, enhancing and delightful review.

LOVE is what we want to share with you in every detail, in our service, in our premises, but mostly surrounded by this pristine setting. Nature, Mother Earth, la Pachamama is what holds everything together: birth, life and death, all in a loving creative unison.

Thank you so much for having perceived this in your visit.

I sincerely hope this is not the only visit to Xixim, Unique Mayan Hotel, as we would love to pamper you again.

Wishing you a wonderful day,
Kind regards
Verena Gerber

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Reviewed 17 May 2017

About 1-1/2 hour drive from the airport in Merida. The food is really good, with large portions. The restaurant is your only option for food, unless you want to eat “street food” in the town of Celestum. The entire staffs were very friendly and helpful and they all spoke English. Beautiful grounds with native vegetation, only thing is that they don’t clean the beach of seaweed, which would be nice.

  • Stayed: January 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Alfredo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded 11 June 2017

Dear Alfredo J,

In my name and in the name of all the staff of Xixim, Unique Mayan Hotel, I thank you for such a pleasant, charming review.

About 15 years ago, I remember I was managing the hotel and we got about one meter of seaweed wide and 30cm thick. I sent all my staff out to clean it in the morning. It was a horrendous work in the sun and heat. They could clean about a two meter path, which in the afternoon was again covered with the same amount of seaweed. Nevertheless, the next day, the waves had cleaned our beach back to enjoy a white sand beach full of seashells.

As many times in Xixim, you are confronted with the force and presence of Nature, which with we human beings cannot fight against, we can only surrender.

I really hope this is not your last visit to Xixim, Unique Mayan Hotel so that you can enjoy a beautiful beach without seaweed.

Wishing you a wonderful day,
Kind regards,
Verena Gerber

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Reviewed 10 May 2017

I wasn't certain of where to stay while in Celestún as there did not seem to be many options so we picked hotel Xixim and we were not disappointed!

The hotel is about 20 min from the main town on sand roads, you'll pass pink salt lagoons on your way there. The staff was very friendly. You receive a chaya drink when you arrive and the rooms are very nice. Clean and comfortable. There is no A/C and internet doesn't work well but this an ecohotel on a remote beach in Mexico, enjoy the scenery! The restaurant is very good, prices higher than your usual but good nonetheless. We saw many families with children but they definitely didn't interrupt our calm getaway. We loved it so much that we checked out the next day as planned and then spent the day on their beach. If you're planning to stay in Celestún I definitely recommend this place. Try to coordinate your stay with the flamingos making it worth it twice, the flamingos fly off by mid/end of March.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Priscilla N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded 11 June 2017

Dear Priscilla N,

Thank you so much for your beautiful opinion on Xixim, Unique Mayan Hotel.

I have some good news for you: we have installed AC in the rooms at the request of our clients. You can enjoy this new facility as of June 2017.
The internet is another issue, which we want to improve, but the telecommunication in Mexico is still somewhat monopoly and very expensive. We are trying to enhance it as soon as possible.

Thank you so much for having spent your next day with us and for your hearty recommendation of Xixim.

I sincerely hope this is not the only visit to Xixim, Unique Mayan Hotel, as we would love to pamper you again.

Wishing you a wonderful day,
Kind regards
Verena Gerber

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Reviewed 27 March 2017

This is the place to go if you really want to get away from it all! We chose Xixim for our recent visit out to Celestun to see the flamingos. This hotel is about a 20 minute drive (partly on dirt road) from town, so if you don't have a car, plan to call the hotel when you arrive in town or arrange in advance for them to pick you up. They do have a free car they will send for you (we didn't realize this in advance) - just tip the driver. When at the hotel, you can request a ride back and forth from town but you'll need to arrange this in advance to be sure someone is available.

The property itself is beautiful and would be a lovely and romantic honeymoon resort. Many birds, including flocks of parakeets, can be seen in mornings especially, iquanas and raccoons! The restaurant is nice (somewhat pricey).

When we stayed in early March, it was almost empty - kind of eerie, but nice. The room is beautiful with nice covered porch and hammock. Coffee and coffee cake is put in your window in the morning (grab it quick before a raccoon pays a visit in your window!). The shower is amazing - glass enclosed stall to outside - beautiful!

Room Tip: All the cabanas appear to be lovely, along nature trails.
See more room tips
  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank LeavingSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded 6 April 2017

Dear LeavingSeattle,

In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, I thank you for such a lovely, delightful review.

I specially liked all the tips you are giving to future visitors. I couldn’t describe it better. Thank you so much, they are very precise and will help a lot.

It is wonderful that you could see flocks of parakeets. They are not always there, and yes, you are right, the raccoons are very intelligent and they know when and where to get some food. UUPPSS!! I was really astonished the first time it happened to me. As you state, grab it before raccoons do.

Finally, I hope this is not your last visit to Xixim, Unique Mayan Hotel. We would love to pamper you again

Wishing you a wonderful day and a blessed Easter,
Kind regards,
Verena Gerber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Xixim

Address: Km 10 del Viejo Camino a Sisal Celestun, Celestun 97636, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Celestun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Celestun
Price Range: RM749 - RM1,086 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Xixim 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
XIXIM: a different alternative. Consciousness, love for intact nature, rediscovering yourself, high quality and the simplicity of our services are the secrets that we generously share in our paradise...Hotel XIXIM is an ecological paradise. Bordered by an unspoiled beach that stretches forever, a dwarf palm plantation and an abundance of indigenous vegetation, the environment here has always taken precedent over profit, in this very special, luxuriously rustic hotel. At present, we have 32 thatched cabanas, 24 junior suites with 2 four-poster double beds and 8 master suites with a king size bed, each with its own private verandah and en-suite bathroom. An extremely large thatched, double-story rondavel with sweeping views of the beach, golden sunsets and our pool area. Upstairs one will find El Santuario, our fully stocked bar and lounge area, and downstairs, our pride and joy, Restaurant Zaxim. The buildings dramatic thatched roof with the longest, straightest tree trunk supports, graphically canopy your occasion.Our Wellness Center as a set of architectural human and natural elements: palapas and mangroves, buildings and coastal dunes, windows overlooking the emerald-green sea, open spaces yet of intimate dimensions, each and every one of them integrated to the pristine nature. ... more   less 
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Also Known As:
Eco Paraiso Xixim Celestun
Eco Paraiso Xixim Hotel Celestun

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