Let's start by mentioning that the property is great.. very well ka d out,planned and kept.. the rooms are well appointed and the facilities all there..but the happiness ends there... From check in to check out there is just no personal touch... It's unlike a 4/5 star property and you can feel it.. the staff is mostly uninterested in you other than a few good chaps ( Rama from in room dining and Surya from the staff at The restaurant)... There is some kind of "air" amongst the people who work there and one can only wonder why! One can ofcourse make out that it's a top - down effect, starting at the managerial level, no doubt..
- Requested, during check in, for a room keeping in mind my one yr old.. given a room in the noisiest part of the hotel, and that too with two single beds mattresses!! Unheard of such callousness!
- The in room dining assistant just can't understand hindi / English, so good luck with that...
- during check out, the reception guy had an issue with giving a proper bill too!! Again unheard of!!
Overall, until another property comes up in the area, it's a good place to stay.. but the staff, top down, needs some serious grooming and etiquette teachingMore
- Free parking