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Reviewed 9 September 2016 via mobile

We spent 5 lovely days at this resort and enjoyed it thoroughly.

The rooms are a bit dated and need to be upgraded....as well as the air-conditioning as it was quite hot and humid in the room at night.

Lots of great activities for the kids and a superb quiet Zen pool a short walk away or use the little shuttle road train.

Food was good and the staff were very entertaining!

Highly recommend visiting this Club Med!

Date of stay: April 2016
Trip type: Travelled with family
Thank gourmant2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClubMedAP, General Manager at Club Med Cherating - Malaysia, responded to this reviewResponded 12 September 2016

Dear GM,

Thank you for taking the time to write your review on your recent family stay at Club Med Cherating! Your comments are very much valued. We really appreciate your comments regarding our staff and activities. Our GO Team take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you again here or in another Club Med resort!

Sincerely,
-The Club Med Cherating Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2016 via mobile

Dear Club Med Cherating Beach,

Thank you very much for having me in your trip to Keystone. It was wonderful having the opportunity to get to know each other better. My beautiful wife and me, joined with her company staff to have a fantastic vacation in your Club Med.

I’d also like to mention how you couldn’t have picked a better location for our vacation – how amazing was the people and the staff ? I loved the show hosted every night and the each every GO (Guest officer) had this excellent blazing energy just to booze your mode to spend every minute you have during your stay!

Again, thank you very much. My wife and I are looking forward to creating many more memories in up coming future.

Sincerely,

Aswath & Jolini

Date of stay: September 2016
Trip type: Travelled on business
Thank aswathkr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClubMedAP, General Manager at Club Med Cherating - Malaysia, responded to this reviewResponded 8 September 2016

Dear Aswath & Jolini,

Thank you for choosing Club Med Cherating for your recent holiday. We are pleased to know that you enjoyed our different facilities and also that you all enjoyed the time spent with our GOs. Thank you so much for the mentions !

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests. We also would like to take this opportunity to ask you to share your experience in our GM Feedback Form that will be sent to your email.

We look forward to welcoming you back soon!
Sincerely,

-The Club Med Cherating Team-

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Reviewed 7 September 2016 via mobile

Club Med Cherating was a great resort for a wonderful holiday. With the ever friendly staff (GO's) and the wide range activities, it was such a wonderful experience. The kids enjoyed the kids clubs where they had various activities lined up for them
The kids had a blast of a time and also enjoyed meeting other children from different countries. The resort caters for all ages and with their "world class staff" and activities, its just a place my family and myself would want to go back to. We are now looking to visit other Club Med resorts after the beautiful experience we had at Club Med Cherating.

Date of stay: August 2016
Trip type: Travelled with family
Thank jit69singh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClubMedAP, General Manager at Club Med Cherating - Malaysia, responded to this reviewResponded 11 September 2016

Dear Charanjit Singh R,

Thank you very much for taking the time to leave your feedback on your recent family holidays in Club Med Cherating.
We are delighted to know that you had all great time with us and that you enjoyed all our facilities on offer! Thank you so much for your kind words about our GO Team, we'll make sure they all receive your congratulations. Thank you for them.
We appreciate your review as it motivates us to continuously provide a high standard of service to our guests.

All the GO Team look forward to welcoming you all back soon and creating other great memories with you and your family!

Sincerely,
-The Club Med Cherating Team

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Reviewed 5 September 2016

This is the third Club Med my family and I have visited and is by far and away the most beautiful with the friendliest staff. The grounds and beach are stunning, and nothing is too much for the staff. My kids preferred the clubs here to those in Europe as English is the prime language. Whilst they were in the club, we enjoyed an adult only experience in the Zen pool. What a location, sat in the pool with a glass overlooking the surf on the nearby beach. The over 18 sign was often ignored by selfish parents, but they were asked to leave within a reasonable time on occasions. The main pool is still a good spot to spend the day, and thankfully the "Butlins moment" before lunch is quite short. Food was up to usual Club Med standard, though one downside is that wine bottles are not left on the table, presumably due to the exorbitant cost in Malaysia. We had a Balinese massage one morning, and it has to be the best I have ever had.
The downside is the rooms. This is not a cheap Club Med, but the rooms are a disgrace. They are very tired and there is no balcony where one can sit out in the evening. The air conditioning is also very noisy. On the plus side, they do have a fridge in the room. We had interconnecting club rooms, which give you a reasonable space, but would have preferred and interconnecting suite and club room. The resort only has one of this combination, probably due to the lack of suites. We were put in block N, which is a good trek from the communal areas.
All in all we were sad to leave.

Room tip: Ask for a room near the communal areas
Date of stay: August 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jerry P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClubMedAP, General Manager at Club Med Cherating - Malaysia, responded to this reviewResponded 8 September 2016

Dear GM,

Thank you very much for taking the time to leave your feedback on your recent family holidays in Club Med Cherating.
We are delighted to know that you had all great time with us and that you enjoyed all our facilities on offer! Thank you so much for your kind words about our GO Team, we'll make sure they all receive your congratulations. Thank you for them.
As a 4 Trident Club Med, we know that our GMs have a high standard of expectations, especially in cleanliness and comfort. We have shared your comments with our Housekeeping team and staff in order to continue to improve the high standards expected from a Club Med resort.

Jeremie and all the GO Team look forward to welcoming you all back soon and creating other great memories with you and your family!
Sincerely,
-The Club Med Cherating Team

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Reviewed 4 September 2016

To be fair all our remarks are made in comparison to Kabira Beach, Ishigaki, Japan. In that respect Cherating Malaysia lost out big time - from GO attention, ambience, variety and quality of food, activity, friendliness, warmth. If not for GOs like Bapak Lim, Pierre and Ayumi-san all from Kabira Beach, the whole experience in Cherating can be considered poor! That is my true assessment.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
1  Thank alexsctan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClubMedAP, General Manager at Club Med Cherating - Malaysia, responded to this reviewResponded 5 September 2016

Dear GM,

We apologize that some aspects of your stay fell below your expectations.
We have shared your comments with our Managers and Staff in order to continue to improve the quality of our services to the GMs.

Regarding your review, every resorts are unique and propose differents variety of activities, foods and ambiance. However, our GO Team take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect.

Thank you for taking the time to share your concerns with us as it will allow us to continuously improve the quality of our services.

Sincerely,
-The Club Med Cherating Team

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