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144 - 149 of 5,465 reviews
Reviewed 1 June 2021

Checked in and promptly checked straight back out!! Absolutely filthy, i accept the accommodation is basic however was completely unhygienic, tired, crawling with ants, with mould, stained and ripped furniture, filthy bathroom and oven, beiing missing despite booking this, I could go on!! Website claims they have upgraded and decorated accommodation over lockdown but no sign of this. Needs knocking down and start again. Think Pontins have forgotten about Covid-19. Now the battle to doubt to try to get a refund! Avoid like the plague unless you don't mind risking catching it!!

Date of stay: May 2021
Trip type: Travelled with family
1  Thank donnapX6492WK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2021

Stayed for the weekend, got home today and honesty I literally couldn't wait to get back.

Good points :

Entertainment was okay
Arcades were fun
Friendly staff
Managed to book the swimming
Good location

Bad points:
Accommodation was vile. It smelt bad, was mould all up the kitchen curtains. I couldn't bring myself to prepare any food in there so we just ate out off site (heard the food wasn't good on site).

Toilet system was awful. Always blocked. We had to walk to the toilets at the reception as we just wasn't able to use.

Unable to relax in Accommodation at all. So uncomfortable and uninviting. The sofa bed was so uncomfortable. The mattresses well and truly need replacing, I am in pain still from the springs.

The whole site needs to be refurbished, in particularly the acommodation. Definitely the worst place I ever stayed in.

I wouldn't recommend Pontins anyone.

Brean is brilliant. Will go again but with a different holiday park.

Date of stay: May 2021
Trip type: Travelled with family
2  Thank Amywirakhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2021

our apartment was filthy. The windows and external doors were covered in birds muck. The apartment was infested with ants. The whole camp was totally run down we didn't expect the Ritz and have stayed there several times till the 70s and I don't think anything has been done since. we booked via the sun newspaper. So expected it to be decent we did not stay and it cost us £300for b&b in Weston Super Mare

Date of stay: May 2021
Thank grahambrewin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2021

We stayed from 24th May 2021 with an upgraded accommodation which was filthy, had old drinks scattered around the cramped club chalet, mould and mildew filled every room. We spoke to management and was given a bottle of wine and a downgrade to a standard 8 birth which was still dirty but had more space so we used the local on site shop to buy cleaning products and did the whole chalet ourselves. Swimming was for 45 minutes only due to Covid restrictions, inflatables and trampoline usage was charged at £1 per token (2 tokens per 15 minutes for the inflatables, 3 tokens for the trampoline). The swing set was removed or barricaded off, lots of the play areas were heavily damaged. A lot of the arcade amusements were damaged or faulty but still in play so don’t waste your money or be vigilant of the machines you play. We weren’t expecting anything special but this was by far the worst place we have ever stayed and unfortunately we couldn’t stay the whole holiday and came home after three nights.

Date of stay: May 2021
Trip type: Travelled with family
4  Thank rachelgQ3919JN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2021

went to pontins this week 24th may to 28th wow dint relise they was gone give all of us eating times breakfast 10 30 am to 11,00 am well today 26th i went to see as there was no que at 9 am the women in charge would not let us in to time so 10 30 am we was allowed i but we dint not get our cold food to 11.05 i went and complained thatwent on deef ears so never again /next as it for adult only theres talk kids are comming saterday i ask the staff they said yes /most people in there are not happy about it

Room tip: dont go there the food is real poor
Date of stay: May 2021
    • Sleep Quality
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Thank vitalphotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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